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Josh P.
Advisor, 7 years
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Updated January 12, 2026
PagerDuty vs xMatters: Which is best for you?
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1 million+ businesses helped
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Starting Price
$10.00
per month
$9.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Mobile Alerts
4.80
Alerts/Notifications
4.77
Real-Time Notifications
4.72
See All
See All
Integrations
See All
See All
Pros / Cons
- I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night.
- It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy!
Read more
- By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay.
- The learning curve is intimidating at first.
Read more
Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Customer Support
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
