Alloy Navigator 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Alloy Navigator

4.5

(64)

Pricing

Starting at $19.00 per month

About Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.

Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Alloy Navigator Screenshots

Alloy Navigator Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Alloy Navigator Explorer

$19.00

per user, per month

Plan includes:

Asset Management
Automation
IT Help Desk
Knowledge Base
Network Discovery
On Premises
Self Service Portal

Alloy Navigator Express

$49.00

per user, per month

Plan includes:

Approvals
Change Management
Consumables
Named or Concurrent User Licensing
On Premises or Cloud
Software Licensing

Alloy Navigator Enterprise

$86.00

per user, per month

Plan includes:

Advanced Workflow Automation
Configuration
ITIL
Management & CMDB
On Premises or Cloud
Project Management
Service Catalog

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Alloy Navigator Features

Features of Alloy Navigator
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Calendar Management
Capacity Management
Catalog Management
Categorization/Grouping
Change Management
Change Planning
Change Tracking
Check-in/Check-out
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Content Management
Contract/License Management
Cost Tracking
CRM
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Mapping
Data Visualization
Depreciation Management
Device Auto Discovery
Dispatch Management
Disposal Management
Document Storage
Drag & Drop
Email Management
Email Templates
Full Text Search
Help Desk Management
Historical Reporting
Impact Management
Incident Management
Inventory Control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
IT Risk Management
Knowledge Base Management
Knowledge Management
License Inventory
License Management
License Tracking
Location Tracking
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Milestone Tracking
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Language
Multi-Location
Percent-Complete Tracking
Performance Metrics
Portable License
Portfolio Management
Prioritization
Problem Management
Procurement Management
Product Activation
Projections
Project Management
Purchase Order Management
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Request Assignment
Requirements Management
Requisition Management
Reservations Management
Risk Assessment
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Shipping Management
Single Sign On
SSL Security
Status Tracking
Supplier Management
Supports Scrum
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Testing/QA Management
Text Editing
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Trial License
Widgets
Workflow Management
Work Order Management

Alloy Navigator Integrations

Microsoft Teams

Microsoft Entra ID

Microsoft Azure

Okta

OneLogin

Ping Identity

See all 20 integrations

Alloy Navigator User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

44%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.6

Functionality

4.5

Beth V.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Game-changing system for Equipment and Property tracking

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Cons:

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Janet M.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Very good application. Would recommend it.

The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment.

Cons:

The reporting is not as good as I would like. We would like to be able to have more custom reports for our department.

Reasons for choosing Alloy Navigator

We chose Alloy Navigator due to their support and ease of use.

Reasons for switching to Alloy Navigator

Too hard to track and manage our assets from the purchase point to eol.

Enzo P.

Verified reviewer

Computer Hardware

501-1000 employees

Used monthly for free trial

Review source

Reviewed September 2024

My review of Alloy Navigator

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently.

Cons:

The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible.

Doron P.

Verified reviewer

Architecture & Planning

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Doron's Alloy Review

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Software is reliable, user friendly and you get the results quickly.

Cons:

Some built-in features are limited and require alterations.

Reasons for choosing Alloy Navigator

Was simpler to maintain and operate with better results.

Reasons for switching to Alloy Navigator

We felt like that product quality was declining.

Tracy M.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Solid product that meets all our needs

We've had a very positive experience with Alloy Navigator. The product just works and is a good fit for us. Support has been helpful the few times we've had to contact them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature set for the price is impressive. It's a perfect fit us as a SME. We've used Alloy Navigator for over 20 years and new releases come out on a regular basis. We track asset purchasing, deployment and decommissioning via the software. The creation and editing of service tickets is as simple or detailed as you want it to be. We've created custom workflows for scenarios like a new employee onboarding, new workstation deployment, etc.

Cons:

The installed software for the on-premise version is a little dated looking, but the web interface, which we just started using, addresses that.

atawoot s.

Verified reviewer

Hospitality

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed May 2025

IT department

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UX/UI looks good. It's easy to understand, and the design maintains a consistent tone throughout. Overall, it feels user-friendly.

Eric O.

Verified reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Alloy does the job

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Cons:

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Vendor Response

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!

Replied August 2018

Sarath K.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Great Product, when it comes to IT Inventory & Asset Management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal.

Cons:

The help section can be provided for the self-service portal.

Jeff W.

Verified reviewer

Printing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

If keeping track of everything is what you want, this product is for you! And I mean everything!

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons:

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Vitaliy E.

Verified reviewer

Law Practice

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Has good potential

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons:

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Vendor Response

Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family!

Replied February 2019

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