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ALVAO Service Desk vs LiveAgent: Which is best for you?
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Features
- The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
- Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it.
- Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox
- It is a bit hard to edit a table because there is no option to delete rows or columns.
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Recommendations
