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Josh P.
Advisor, 7 years
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Updated January 19, 2026
ALVAO Service Desk vs NinjaOne: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$36.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Ticket Management
4.83
Service Catalog
4.67
IT Asset Management
4.67
See All
Device Management
5.0
IT Asset Management
4.87
Automated Routing
4.86
See All
Integrations
See All
See All
Pros / Cons
- The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
- Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it.
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- What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
- The mobile app works, but it’s definitely not as full-featured as the desktop version.
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Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
