1 million+ businesses helped. Get advice
Get Free Advice
Home

/

IT Management Software

/

ALVAO Service Desk vs NinjaOne

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated March 20, 2026

ALVAO Service Desk vs NinjaOne: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 products
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$36.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Ticket Management
4.83
Service Catalog
4.67
IT Asset Management
4.67
See All
Device Management
5.0
Activity Tracking
5.0
Patch Prioritization
5.0
See All
Integrations
Microsoft Power BI
Microsoft Power BI
Microsoft Outlook
Microsoft Outlook
Microsoft Azure
Microsoft Azure
See All
Passportal
Passportal
ConnectWise PSA
ConnectWise PSA
SherpaDesk
SherpaDesk
See All
Pros / Cons
  • The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
  • Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it.
Read more
  • People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big.
  • The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex.
Read more
Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad