Tiflux 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tiflux

4.9

(15)

Pricing

Pricing available upon request

About Tiflux

Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.

With Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.

Tiflux offers an API, which facilitates integration with several third-party ap...

Tiflux Screenshots

Tiflux Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Tiflux Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Tiflux
Activity Tracking
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Availability Management
Billing & Invoicing
Capacity Management
Change Management
Chat/Messaging
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Diagnostic Tools
Email Management
Email Templates
Event Logs
Feedback Management
File Sharing
File Transfer
For MSPs
Help Desk Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Scheduling
Mobile Access
Mobile App
Monitoring
Multi-Language
Multiple User Accounts
Network Monitoring
Performance Metrics
Prioritization
Problem Management
Project Management
Queue Management
Real-time Alerts
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update/Installation
Reporting & Statistics
Requisition Management
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Screen Sharing
Search/Filter
Server Monitoring
Service Catalog
Session Transfer
SSL Security
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Ticket Management
Two-Factor Authentication
Uptime Reporting
User Management

Tiflux Integrations

Bitrix24

Jira

Microsoft Power BI

Make

Asaas

GitHub

See all 7 integrations

Tiflux User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

5.0

Functionality

4.8

Have you used Tiflux and would like to share your experience with others?

Diego C.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Reviewed March 2020

My experience with TIFLUX

I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.

Cons:

We are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case.

Reasons for choosing Tiflux

Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.

Reasons for switching to Tiflux

Because we needed to have SLA's, repports and control in the support we do with all our teams.

Vendor Response

Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

Jonas K.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 12 months

Reviewed March 2020

Excellent tool

Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support

Cons:

- some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care

Reasons for choosing Tiflux

For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.

Reasons for switching to Tiflux

Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.

Vendor Response

Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

Rafael B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed March 2020

TI Flux

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.

Cons:

some reports could be more advanced for service providers that they need to use to bill their customers.

Vendor Response

Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)

Replied March 2020

Fabiano K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed March 2020

TIFLUX is the best app for IT companies and customer service

217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.

Cons:

Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings

Reasons for choosing Tiflux

Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access

Reasons for switching to Tiflux

137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should

Vendor Response

Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

Rodrigo S.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Reviewed March 2020

Our analysis of Ti Flux

Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part is the integration of features. In other cases, we need to use more than one tool.

Cons:

The remote access tool can improve compared to others on the market, but it is still good.

Reasons for switching to Tiflux

We changed for several positive reasons, but mainly for the unification of resources.

Vendor Response

Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!

Replied March 2020

Bruno L.

Verified reviewer

Computer Hardware

11-50 employees

Used daily for less than 12 months

Reviewed March 2020

The best solution

Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Currently the integration with Whatsapp was the biggest differential of the tool for my team. The app for android / iphone to track customer service and communication. Remote access features help us a lot by avoiding the use of expensive tools.

Cons:

There are no cons in Ti Flux solution !!!

Reasons for switching to Tiflux

Whatsapp Integration Reports Customer communication Mobile App

Vendor Response

Bruno, we are grateful as regards these words and we are delighted to know that TiFlux is helping GlobalTera to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

Juliano N.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed March 2020

How TiFlux helped us

TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team. The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive. Transparency and reliability in the results extracted from the reports brought more credibility to our operations. Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA. And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talking a little about the tool's functionalities, among so many essentials, the best and most efficient is remote access. It allowed us to decrease the response time for resolving initiates and requests from our customers. The solution is complete, from the beginning to the end of the operations cycle it helps us and makes us more efficient!

Cons:

So far all the features are great. It occurs of course where some functions are not used by our team, however this is not a problem and therefore I have no negative points to consider.

Vendor Response

Juliano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Informatech to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

André Luís P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2020

Best HelpDesk Service

Today our company does not operate without TiFlux.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Here at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly.

Cons:

The complexity of configuring to company's reality. Initial support is required to stay correct. The system could take the configuration flow step by step. One thing we miss is the billing feature: invoices with other payment gateways and invoices in an easy way. In addition to inventory control, service orders for technical assistance and product sales.

Vendor Response

Andre, we are grateful as regards these words and we are delighted to know that TiFlux is helping ETH to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your journey with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

Diego A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed March 2020

The best service desk to resolve customer billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed. We no longer need to create locked packages and plans, we can customize as the customer wants to be served. And billing happens fluidly through the system.

Cons:

We would like to have greater power of integration with external services and tools natively. However, we developed these integrations ourselves and Tiflux allowed us to make these integrations because it was well designed.

Vendor Response

Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping Dati Soluc?es to have outstanding results. Concerned the API, this year we will prepare a documentation to give you more power of integration. We are standing by you for whatever you need to achieve extraordinary results!

Replied March 2020

Neomesio J.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed March 2020

Easy

with it we can generate a number measuring the effort and quantity of records service organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

registration of tickets by email very easy to use simple integration

Cons:

review tickets, but is resolved with the features after atualization the product

Reasons for choosing Tiflux

Quality in service, support, and product

Reasons for switching to Tiflux

many Advertisements

Vendor Response

Neomesio, we are grateful as regards these words and we are delighted to know that TiFlux is helping Projuris to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Replied March 2020

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