TOPdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TOPdesk

4.4

(108)

Pricing

Starting at $77.00 per month

About TOPdesk

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed.

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management.
With TOPdesk's features, your IT service desk staff can:

Keep track of assets within your organization
Prioritize incoming tickets, and assign tasks automatically based on operator capacity
Increase transparency around ticket status
Stay on top of your team's workload with customizable reports and dashboards
Capture and share critical knowledge within the service desk and with end users
What's more, the...

TOPdesk Screenshots

TOPdesk Pricing and Plans

Starting price: $77.00 per month

Free Trial

Free Version

Basic

$77.00

per user, per month

No plan information available

Essential

Pricing available upon request

Plan includes:

Incident Management
Asset Management
Self-service Portal
Dashboard & Reporting
Knowledge Base
Sandbox Environment

Engaged

Pricing available upon request

Plan includes:

Change Management
Contract and SLA Management
Survey Module
Operations Management
Problem Management

Excellent

Pricing available upon request

Plan includes:

Project Management
Webshop
Live Chat
24/5 Support
Annual Health Check
Uptime Guarantee

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TOPdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of TOPdesk
Active Directory Integration
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Calendar Management
Calibration Management
Capacity Management
Case Management
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Compliance Management
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Complaint Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Disaster Recovery
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Equipment Maintenance
Event Triggered Actions
Facility Asset Management
Feedback Management
Fixed Asset Management
Forms Management
For Schools
Full Text Search
Help Desk Management
Incident Management
Incident Reporting
Inspection Management
Interaction Tracking
Inventory Management
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
Key & Lock Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
On Call Scheduling
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Problem Management
Project Management
Real-Time Chat
Real-Time Reporting
Recurring Issues
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Request Assignment
Risk Alerts
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Scheduling
Search
Search/Filter
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Technician Management
Templates
Third-Party Integrations
Ticket Management
Visitor Management
Widgets
Work Order Management

TOPdesk Integrations

TeamViewer

Trello

Microsoft Power BI

Microsoft Outlook

Okta

OneLogin

See all 38 integrations

TOPdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

47%

44%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.3

Rudy B.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

My Journey with TOPdesk

Previously 4

This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 4

Pros:

Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products.

Cons:

Having to invest in extra modules. Setting up the actions and events

Verified

Reviewer

Fund-Raising

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Topdesk has improved over the years.

All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy.

Cons:

We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying. I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable.

Vendor Response

Thank you for taking the time to write this review. We hope to have you with us for many more years to come!

Replied October 2020

Ron K.

Verified reviewer

Facilities Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

Topdesk review

Overall I am very satisfied with the use of Topdesk. There is also internally satisfaction, and even more departements ate being connected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement.

Cons:

Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields.

Vendor Response

Hi Ron, thank you for your review! We're glad to hear that TOPdesk is beneficial for your organization and that the self-service portal is proving useful. We appreciate your feedback on making the portal more flexible - we're always looking for ways to improve. Thanks again for your input, and we look forward to continuing to serve your needs. Best, Team TOPdesk.

Replied December 2023

Wesley W.

Verified reviewer

Medical Devices

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

That is possible in TOPdesk

When I started at my current employer, I said for a year "that is possible in TOPdesk." If for example. someone asked for an overview of the status off tickets or Assets. After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want.

Cons:

Integration with email is difficult between TOPdesk and the system administrator of our company. And that's why it still doesn't work

Reasons for switching to TOPdesk

Asset management

Vendor Response

Hi Wesley, Thank you for the review. We really appreciate it. If you have any questions feel free to contact us.

Replied March 2022

Stella P.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

TOPdesk reduces the response time of any customer question.

We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration.

Cons:

Currently we have no complaints about TOPdesk. It is perfect to be able to offer help to clients (quickly). It adapts to our needs. It is very efficient and simple to use for accident management.

Vendor Response

Thank you for writing this review Stella. We appreciate it!

Replied October 2020

Verified

Reviewer

Insurance

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

TopDesk is a ticket system that has very basic functionality.

Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Cons:

They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

Vendor Response

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

Replied July 2018

Ian S.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

TOPdesk has been a great asset enabling us to improve our customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Follows the ITIL model - Has a number of flexible modules which link together - Allows different teams to be separated within the same system - Almost completely administered via web interface

Cons:

- Can be tricky to get set up and to maintain as there are lots of settings and configurations to be aware of - Form designer is a bit limited and the advanced custom form development tool is difficult to use - A couple of elements of the product still need to be administered via an external tool

Vendor Response

Thank you Ian for your review!

Replied October 2020

Lauri A. M.

Verified reviewer

Utilities

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process

We use TOPdesk to maintain steps in our testing processes and to document those steps with the customer from beginning to close of the project. My corporation wants to combine our incidents, which currently look like tabs on the screen, with more expansive features including reports so is moving from TOPdesk to Salesforce, which I have used in the past and is very different in its interface.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's a simple digital place to create "incidents" for each product test and maintain customer records per incident which can either be available to or hidden from the customer.

Cons:

TOPdesk is limited in what kind of documentation it can hold. We cannot include and manipulate all the files we need to work with. It's a placeholder for items and info., not a space for working on them.

Vendor Response

Hi Lauri, thank you for your review! We really appreciate it. The use case you are describing isn't our typical ITSM/ESM case we cater to so there might be a gap between what we offer and your needs. Moving forward to a better fit is the logical step. We hope this step towards Salesforce helps you out. Best of luck! For ITSM/ESM support we're very happy to support you in any future needs. Thanks again.

Replied October 2020

Estela R.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed April 2018

its versatility and the quality of services

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable.

Cons:

I really do not have any complaints to give, on the contrary, only excellent comments, I'm very happy, 100% recommended.

Vendor Response

Thank you so much Estela. Compliments like these make our day!

Replied October 2020