Pet Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pet Manager

5.0

(60)

Pricing

Starting at A$45.00 per month

About Pet Manager

Highly awarded in 2024 for Customer Service, Ease of use, best value and functionality and features.
Discover the rising star of Pet Software!
Pet Manager is a cloud-based Pet Services software solution that helps businesses streamline processes related to appointment scheduling, check-ins, invoice generation, customer communications and more on a centralized platform. The pet management module allows staff members to create a customer database, maintain transaction history, track vaccination requirements, record pet-specific notes and send email updates, whilst maintaining compliance with GDPR guidelines.

Pet Manager's bookings functionality lets employees add multiple animals in a single appointment, record personal items, and calculate booking cost based on several criteria, including animal size, sex, nature, breed and location. The dashboard allows users to generate reports to track in-house capacity, pet dietary needs, generated invoices and payments. Additionally, administrators can set up daily data backups, configure access rights, maintain user logs, create email templates and distribute discounts.

Pet Manager facilitates integration with several third-party soluti...

Pet Manager Screenshots

Pet Manager Pricing and Plans

Starting price: A$45.00 per month

Free Trial

Free Version

Starter

A$45.00

flat rate, per month

Plan includes:

30 Days FREE! No Credit Card
Unlimited Users
Multiple Cattery Pens/Suites
Multiple Day Care Places
Multiple Dog Kennels/Suites
Multiple Grooming Places
Multiple Training Places
Multiple Dog Park Places
Multiple Hydrotherapy Places
Multiple In-Home Services Places

Standard

A$65.00

flat rate, per month

Plan includes:

1 Site/Location
30 Days FREE! No Credit Card
Unlimited Users
Up to 30 Cattery Pens/Suites
Up to 30 Day Care Places
Up to 30 Dog Kennels/Suites
Up to 30 Grooming Places
Up to 30 Training Places
Up to 30 Dog Park Places
Up to 30 Hydrotherapy Places

Deluxe

A$85.00

flat rate, per month

Plan includes:

30 Days FREE! No Credit Card
1 Site/Location
Unlimited Users
Unlimited Cattery Pens/Suites
Unlimited Day Care Places
Unlimited Dog Kennels/Suites
Unlimited Grooming Places
Unlimited Training Places
Unlimited Hydrotherapy Places
Unlimited Dog Park Places

Multi-site

A$220.00

flat rate, per month

Plan includes:

30 Days FREE! No Credit Card
Unlimited Users
Up to 3 Sites/Locations
Unlimited Cattery Pens/Suites
Unlimited Day Care Places
Unlimited Dog Kennels/Suites
Unlimited Grooming Places
Unlimited Training Places
Unlimited Hydrotherapy Places
Unlimited Dog Park Places

Enterprise Plan

A$340.00

flat rate, per month

Plan includes:

30 Days FREE! No Credit Card
Unlimited Users
Up to 5 Sites/Locations
Unlimited Day Care Places
Unlimited Cattery Pens/Suites
Unlimited Dog Kennels/Suites
Unlimited Training Places
Unlimited Grooming Places
Unlimited Hydrotherapy Places
Unlimited Dog Park Places

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Pet Manager Features

Popular features found in Kennel
Client Management
Client Portal
Electronic Payments
Employee Management
Mobile Access
Online Booking
Pet Birthday Tracking
Pet Grooming
Photo Management
Records Management
Reminders
More features of Pet Manager
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
Appointment Management
Appointment Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Confirmations/Reminders
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Service Management
Customization
Discount Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Signature
Email Alerts
Email Marketing
Email Reminders
Event Calendar
Facility Scheduling
Inventory Management
Invoice Management
Mobile Grooming
Multi-Location
Multiple User Accounts
Onboarding
Payment Processing
Personalization
Point of Sale (POS)
Real-Time Reporting
Receipt Management
Recurring Appointments
Reporting/Analytics
Reporting & Statistics
Sales Reports
Scheduling
Search/Filter
Service Catalog
SMS Messaging
SMS Reminders
Staff Management
Task Management
Task Scheduling
Third-Party Integrations
User Management
Vaccine Management

Pet Manager Integrations

Stripe

Integration rated 4.9 from 12 reviews

Mailchimp

Xero

Pet Manager User Reviews

Overall Rating

5.0

Ratings Breakdown

95%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.8

Joe T.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Great system that's easy to use and train my team

It's been great, it has helped me grow my business. [sensitive content hidden] continues to be great support when ever I need him.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use, incorporates my website, reduced cash management to zero as it's all online now. [sensitive content hidden] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it.

Cons:

I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, [sensitive content hidden] and his team work through it.

Reasons for choosing Pet Manager

In Australia and a priced great for my small business, as we grew so do I fees.

Vendor Response

Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support.

Replied June 2024

Georgiana B.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Pet Manager Review

I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings. I am locked in I have had great communication; all my requirements have been met.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request. My feedback during an update was responded to.

Cons:

The additional cost to use Xero. PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected Pet Manager because it was Australian owned. Pet Manager reviews can't be loaded onto my website yet.

Reasons for choosing Pet Manager

I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore,

Geraldine S.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Pet. Manager

Very good Easy to book Clients like being able to manage online Love the schedular bar so easy to see and move dogs ar busy times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of booking and organisation of the kennels

Cons:

Navigating the system settings Finding seasons settings Where the documents are located Where to find bank details The staffing schedule having to set each day is clunky and time consuming

Vendor Response

Thanks for your review Geraldine. We appreciate you outlining that our software is good for ease of booking and organisation of the kennels. With regards to the cons. Season settings are in settings > customization > seasons. Documents are in settings > email/sms & documents, Bank details are in settings > invoices & prices > Invoice notes. Regarding the staffing schedule. We have a simple system for automatically scheduling your staff on called "Staff Roster Templates" available under settings > account > staff roster templates. With that you can have preset roster that keeps a set number of weeks rostered ahead. We can't find any tickets regarding any of these issues you raise. Please note - we are always here if you need support. We pride ourselves on our amazing support and hope you utilise it in the future to solve these issues for you. If you wish to do a quick remote session to go over all these settings you are missing please let me know. Regards Ian Pet Manager Support

Replied July 2024

Heather And Tay W.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Great software and support

Very happy and highly recommend Pet Manager to other kennels and catteries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do.

Cons:

Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues.

Reasons for choosing Pet Manager

Recommended by another kennels, and seemed very straightforward

Reasons for switching to Pet Manager

Obsolete old database and no longer worked for the volume of clients and bookings we had.

Brenna W.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Great company to work with

Pet Manager has been a fantastic company to work with. I love that they are small enough to be responsive to the needs of the users and are always striving to make the software better. There have been some hiccups with new rollouts but they have always been ready to fix any problems that arise and work with you to ensure the program works well for each user.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program was the only one that met the needs of my facility and it has been great to work with. The company is very responsive and have been updating their software based on recommendations from users. We needed the ability to put a single pet in multiple rooms and they had a convenient way to make that happen. It doesn't have a ton of bells and whistles to bog you down but does the job nicely. The support has been great to work with if a problem does arise. The price is fantastic for what you get.

Cons:

They don't have as many features as other programs so if you need some of the bells and whistles you may find this one lacking. The main feature I was hoping for was a rounds system which I was told was in production when I purchased it, but it never happened. Hopefully this will come in the future as we are having to write everything we do on paper and then scan it into the system after the pet leaves. This product is the perfect fit for some at a lower price point, but isn't going to work for everyone.

Reasons for choosing Pet Manager

We needed the ability to put a single pet in multiple rooms as our rooms connect to one another. There were ways to block out the room in other programs but it would have been labor intensive and not very accurate. This program had the ability built in.

Karen G.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Really Please We Have Gone With Pet Manager

After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. [sensitive content hidden] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many. My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue. After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation. In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments. Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us. So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How user friendly the set up has been and then for front end users. Quick payment solution Quotes and Invoicing management Credit management Communication options to customers Boarding facility management Day Care number control Block booking options Integration of customer portal to our website Communication with developers

Cons:

Not so user friendly on mobile phones for both admin users and customer portal.

Reasons for choosing Pet Manager

The other products did not offer the flexibility of multiple locations that inter linked with each other. Pet Manager had the most advanced invoicing and payment solutions.

Reasons for switching to Pet Manager

Our old system was very retro and was not handling the volume of customers and bookings required anymore.

Ginette w.

Verified reviewer

Facilities Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2024

My Pet Manager experience

Very good. Will continue to use as long as it remains cost effective and suitable for my business needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gave me so many options on how to customize and tailor it to the way my pet boarding business works. saves me so much time on admin and my customers love it.

Cons:

Initial set up and customization was lengthy and confusing. Took a few months to get it right and remember how to navigate. I did need help and a video meeting with Ian to iron out some issues but it was sorted quite easily.

Reasons for choosing Pet Manager

because it was more suitable for my business needs

Claire C.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2024

I love Pet Manager!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All of the time it saves me! When I was using a manual booking system I was constantly catching up on admin and forgetting to get back to clients. Now everything is in one place and automated. I couldn’t be happier with Pet Manager.

Cons:

Nothing! I can honestly say I’m happy with the entire experience.

Reasons for choosing Pet Manager

I loved that Pet Manager is a local business, I love to support small local businesses. Also they were so helpful and always quick to answer my questions.

Kate E.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Pet Manager Review

Before we settles on a kennel and cattery booking system, I trialed 5 or 6 different systems before settling on Pet Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pet Manager is a great system. We have a small kennels and cattery and it has really helped us grow, we really couldnt do without it now. The scheduler is such a great feature as it allows us to use all our space to the maximum capability.

Cons:

There is nothing that we dislike about Pet Manager

Reasons for choosing Pet Manager

It is much easier to use than alternatives and it is better value for money

Mai W.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Fantastic local program

Fantastic. This company goes above and beyond to keep it's customers happy. Amazing customer service with speedy results. There are a few little kinks with the grooming side of things but i'm certain that is the way i have things set up not actual program error.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is next level. It's great having it locally in Australia and Ian and his team are super fast in fixing any issues (usually caused by user) and answering my many questions.

Cons:

The online shop was suppose to be up and running but is not yet... I would have liked to utilise this feature. Hopefully it will get a look into soon. Would also like to be able to book a "pet taxi" for a pet not staying in our care

Reasons for choosing Pet Manager

Cost and local service to Australia. Just about all others were foreign and not cost effective for a small business.

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