Neos vs Prevail Case Management System: Which is best for you?

It helps our teams stay aligned, keeps cases moving, and provides consistent data we can rely on.

The biggest downside has been around integrations and responsiveness. Despite submitting a simple request for read-only API access, we haven’t received any response for weeks.

Overall, it helped me maintain and access my client files even if the program wasn't as updated as others.

They took away zip code/city auto population, doc merge codes no longer works for text boxes, you can't attach emails to a file history directly from a history note anymore, nor can you make any edits to the way the email note actually appears in file. When you add a "matter review," it automatically says it was 12 AM instead of whatever time it actually was, and the time ticker only shows hour and minute (no seconds) now so if you want items to show up in a certain order, you have to wait until the minute turns over to add your next note.