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Neos vs ServeManager: Which is best for you?
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Features
- It helps our teams stay aligned, keeps cases moving, and provides consistent data we can rely on.
- The biggest downside has been around integrations and responsiveness. Despite submitting a simple request for read-only API access, we haven’t received any response for weeks.
- As a newly implemented ticket management system, ServeManager is an excellent software choice.
- Also, the layout of service attempt information (once you click on the attempt) has made it impossible to copy and paste the information and place in an email in a neat arrangement.
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Recommendations
