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Chatra vs tawk.to

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Updated December 15, 2025

Chatra vs tawk.to: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$21.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Transfers/Routing
4.80
Real-Time Notifications
4.75
Customizable Branding
4.67
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Transfers/Routing
4.73
Support Ticket Management
4.70
Autoresponders
4.67
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Integrations
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Shopify
Shopify
Squarespace
Squarespace
Weebly
Weebly
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Pros / Cons
  • I also like the fact that we can customize the name, the photo and even adapt its color to our website.
  • I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra)
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  • It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable.
  • Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Value for Money
4.6/ 5
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad