Formilla.com 2026: Benefits, Features & Pricing

Wondering if Formilla.com is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Formilla.com

4.8

(29)

Pricing

Starting at $24.99 per month

About Formilla.com

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers.

Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support. Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site.

Helper Chat Bots use Artificial Intelligence to answer commonly asked questions at any time, day or night. Consistently train your bot to learn to answer additional questions, freeing up time to focus on other tasks while providing immediate support to your customers.

Use marketing automation tools to target customers with custom In-App pop-up messages that encourage a given action, and keep customers coming back to your website with automatic e...

Formilla.com Screenshots

Formilla.com Pricing and Plans

Starting price: $24.99 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

No plan information available

Premium

$24.99

flat rate, per month

Plan includes:

3rd Party Integrations
Banned Visitors
Canned Messages
Unlimited Live Chats
Up to 2 Agents

Professional

$49.99

flat rate, per month

Plan includes:

3rd Party Integrations
Banned Visitors
Canned Messages
File Sharing
Formilla Branding Removal
Install on Multiple Websites
Unlimited Live Chats
Up to 2 Agents

Growth

$69.99

flat rate, per month

Plan includes:

3rd Party Integrations
Banned Visitors
Canned Messages
Email Messages
File Sharing
Formilla Branding Removal
In-App Messages
Install on Multiple Websites
Real-Time Visitor Monitoring
Unlimited Live Chats

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Formilla.com Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Formilla.com
Chatbot
Customer Support
Customizable Branding
Geotargeting
Live Chat
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics

Formilla.com User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.9

Functionality

4.6

Have you used Formilla.com and would like to share your experience with others?

Stéphane G.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed February 2019

Nice apply

Very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, visual and it's instantaneous

Cons:

May be le prise but, I dit'nt compare with competitors

Kathy F.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Easy integration, and great company!

I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done.

Ratings Breakdown

Ease of use

Functionality

Pros:

My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team.

Cons:

We have not requirements for a customer-interface chat tool that Formilla does not provide.

Verified

Reviewer

Market Research

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Formilla review

Ratings Breakdown

Ease of use

Functionality

Pros:

Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.

Cons:

The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website

Kit M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

This is a great tool for customer engagement!

We recommend this application to our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy!

Cons:

I haven't found anything that I don't like about it. The interface is intuitive and informative. :-)

Precision F.

Used daily for less than 6 months

Review source

Reviewed February 2018

Amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.

Cons:

I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.

Paige M.

Verified reviewer

Photography

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2017

FANTASTIC Plug In for Live Chat!

I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information. I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page. The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and Customer Support.

Cons:

None

Cynthia R.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2019

Formilla web chat has greatly increased my client interaction

My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs. It has helped me convert potential clients into clients, and keep existing clients engaged.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Formilla web chat is very easy to configure and use. Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small!

Cons:

I really don't have any cons on this software

Verified

Reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed April 2021

Great way to communicate with customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to setup and get going and move the team forward.

Cons:

It would be nice to have more integrations with other software

Rick P.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Chat program for your website. Very easy to set up and it works great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It worked great with my website - we have a wix website. So easy to just go in and add it to our website and customize the wording. It even has an auto answer feature if you want to automatically give answers to the same questions.

Cons:

It seems like it lags a little in notifying you of a message - may 15-20 seconds - would like to see that be immediate.

Verified

Reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

Formilla has been a great tool for our website to allow customers another method of reaching us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy. Also, the customization is handy.

Cons:

There isn't much I don't like about Formilla. I do wish it was free...but don't we all wish for great software to be free? ;)

Showing 1 - 10 of 29 Reviews

Load More Reviews