Ocelot 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ocelot

4.7

(44)

Pricing

Starting at $15,000.00 per year

About Ocelot

Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage counselling, enrollment, retention, wellness and other activities via a unified portal. The platform lets organizations manage one-on-one sessions, discussions, admission assistance, and answer students’ queries via chatbots.

Ocelot’s text campaigns allow institutions to send targeted text messages to students, alumni and prospects to improve conversion rate, follow-up on admissions and handle two-way conversations. It offers live chat functionality, which allows advisors to connect with the students/candidates to answer their questions and provide counselling sessions. Additionally, its built-in machine learning and AI algorithms automatically analyze conversations, identify relevant keywords, and store conversation, documents and other data in a centralized knowledge base for future reference.

Ocelot supports integration with various third-party applications such as PeopleSoft, Banner, Salesforce, Zoom, and more. Pricing details are available on request and support is extended via phone, email and other online measures.

Ocelot Screenshots

Ocelot Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

per feature, per year

No plan information available

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Ocelot Features

Popular features found in Alumni Management
Communication Management
Email Marketing
Event Calendar
Fundraising Management
Job Board
List Management
Member Accounts
Member Portal
Website Management
More features of Ocelot
Admissions Management
AI/Machine Learning
Alumni Management
Application Management
Candidate Management
Chatbot
Community Management
Customizable Branding
Event Management
Faculty/Staff Management
Financial Aid Management
For Higher Education
Housing Management
Intent Recognition
Live Chat
Multi-Channel Communication
Multi-Language
Natural Language Processing
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Screen Sharing
Student Information/Records
Student Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Ocelot Integrations

ServiceNow

Oracle PeopleSoft

Salesforce.org Education Cloud

TeamDynamix

Google Analytics 360

Ellucian

Ocelot User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

25%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.5

Paula K.

Verified reviewer

Higher Education

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Great product and wonderful resource for higher education institutions!

Everyone at Ocelot has been professional and very helpful during the implementation process. They are responsive to emails and issues as they arise.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The FATV Get Answers videos provide accurate and up-to-date information to students and visitors to our website. They ensure all videos are compliant with federal regulations and that is a huge benefit for institutions. Students have immediate access to financial aid information and resources by accessing the videos and chatbot functionality, which has improved customer service as questions can be answered 24/7.

Cons:

Something that could be enhanced is information specifically for graduate and professional students as much of the content is geared toward undergraduate students.

Bill S.

Verified reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Fantastic Company and a Fantastic Product

I have been doing business with Ocelot for a number of year. They have been responsive to any needs I have had and proactive in helping us fully utilize the product. We have regular communication with our representative and they keep us fully informed of the enhancements made to the products and how to use them in our environment. A really great and responsive organization!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ocelot is easy to use and provides the information need by student in a timely, efficient, and helpful way. Ocelot is always improving and making enhancements that better serve and communicate with students. We are extremely satisfied with both Financial Aid TV and the chatbot product. Couple that with the ability to imbed FATV with chatbot and you have a great way to communicate with students on a 24/7 basis. I strongly recommend Ocelot.

Cons:

None, and if I found any they would most likely be working on incorporating what I need in the product.

Brian W.

Verified reviewer

Higher Education

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Chatbot and videos

It has been good experience and I like the product but looking Togo to the next level

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, see history of chats, embed videos, staff is responsive

Cons:

Not easy to go between chatbot and video platform, the chatbot offers a lot of links sometimes without answering the question, I didn’t like when they took away the alternative questions in the chatbot, looking for additional capability with live assistant that no one told me about.

Reasons for choosing Ocelot

Best product at the time but more competition now

Sue M.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

OneStop Website

Overall experience has been mainly good. It is being used a lot. We would like better metrics, though. I believe we get information about video usage, but in our earlier product we received monthly reports that included how many questions were answered and how many had to be forwarded to us. We were also provided the most common questions as well as suggestions for revisions to questions that couldn't be answered. We were also told that the Chatbot would continue to get smarter (the Artificial Intelligence idea) and would search out website for answers. I'm not sure if that is happening--perhaps because of the limited metrics being provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I work in the Financial Aid Office and appreciated all of Ocelot's team members who had a similar background, so they 'get it'. The video library has been awesome to use as well. It was fairly easy to implement.

Cons:

While we appreciated the many templates offered, we were surprised at how many included verbiage to 'call us.' We are trying to decrease traffic with this product.

Reasons for switching to Ocelot

Mainly because we were excited about the chat/Artificial Intelligence opportunity.

Robin K.

Verified reviewer

Higher Education

10000+ employees

Used daily for less than 12 months

Reviewed November 2021

Ask [SENSITIVE CONTENT] is a Success!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation; [SENSITIVE CONTENT] was is a great asset; being able to provide 24/7/365 questions to our customers; ease of adding addition Q&A

Cons:

Reporting. I would like to see which questions were successfully answered by the chatbot. I could be using the analytics incorrectly as well.

Victor M.

Verified reviewer

Accounting

501-1000 employees

Used daily for less than 12 months

Reviewed November 2021

Ocelot is the perfect package

Ratings Breakdown

Ease of use

Functionality

Pros:

The powerful AI has the ability to filter and answer questions in multiple languages quickly and effectively.

Cons:

Integration of third party software could be expanded but it is widely known that they are hard at work implementing more ways to integrate, track, and respond to all inquiries.

Jennifer G.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 2 years

Reviewed April 2022

Great Student Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incorporating the chatbot into our website has allowed us to better serve students and parents as well as cut down on email traffic to our front line. I love checking our transcripts and seeing the chatbot correctly answer questions even when our office is closed.

Cons:

Utilizing the live chat feature has been less successful. We've found it difficult to have open and multi-task (like you would with a phone call).

Kyla S.

Verified reviewer

Higher Education

501-1000 employees

Used weekly for less than 12 months

Reviewed November 2021

Ocelot Review

The over all experience with Ocelot has been great. Simple, easy and straight forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has provided a new way for any individual who is using our website to find an answer easier. If they are not able to find the answer they are able to get to a person who will be able to provide them with the information. It is another route to get information out to people quicker.

Cons:

I have received a few questions that are not related to my area. However, I have been knowledgeable enough that I am able to provide an answer to the question that someone may have.

Takeo K.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Reviewed November 2021

FATV and Chatbot

Communication and implementation with the Ocelot team has gone well. Along with good products, Ocelot has been great to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's extremely helpful that Ocelot updates video content based on changes and updates to federal and some state regulations. It also helps that the chatbot integrates those videos into responses.

Cons:

It would be nice to integrate these tools with others in our industry (i.e. for financial aid offices, partnering with CampusLogic and other similar companies/tools).

Farrah G.

Verified reviewer

Education Management

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed December 2022

Useful if built correctly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The provides timely responses to inquiries, available 24/7 and based on answers that we provide in advance.

Cons:

This product is only as good as you build it. If you do not populate answers to questions, users will not find value in using this product. There is upfront investment of time and knowledge needed for this to be helpful to the end user.

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