Ocelot 2026: Benefits, Features & Pricing

Wondering if Ocelot is right for your organization?

Our Alumni Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ocelot

4.7

(44)

Pricing

Starting at $15,000.00 per year

About Ocelot

Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage counselling, enrollment, retention, wellness and other activities via a unified portal. The platform lets organizations manage one-on-one sessions, discussions, admission assistance, and answer students’ queries via chatbots.

Ocelot’s text campaigns allow institutions to send targeted text messages to students, alumni and prospects to improve conversion rate, follow-up on admissions and handle two-way conversations. It offers live chat functionality, which allows advisors to connect with the students/candidates to answer their questions and provide counselling sessions. Additionally, its built-in machine learning and AI algorithms automatically analyze conversations, identify relevant keywords, and store conversation, documents and other data in a centralized knowledge base for future reference.

Ocelot supports integration with various third-party applications such as PeopleSoft, Banner, Salesforce, Zoom, and more. Pricing details are available on request and support is extended via phone, email and other online measures.

Ocelot Screenshots

Ocelot Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

per feature, per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Ocelot Features

Popular features found in Alumni Management
Communication Management
Email Marketing
Event Calendar
Fundraising Management
Job Board
List Management
Member Accounts
Member Portal
Website Management
More features of Ocelot
Admissions Management
AI/Machine Learning
Alumni Management
Application Management
Candidate Management
Chatbot
Community Management
Customizable Branding
Event Management
Faculty/Staff Management
Financial Aid Management
For Higher Education
Housing Management
Intent Recognition
Live Chat
Multi-Channel Communication
Multi-Language
Natural Language Processing
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Screen Sharing
Student Information/Records
Student Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Ocelot Integrations

ServiceNow

Oracle PeopleSoft

Salesforce.org Education Cloud

TeamDynamix

Google Analytics 360

Ellucian

Ocelot User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

25%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.5

Kristin M.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2021

Ocelot Review

Ocelot is committed to serving students and supporting staff at the college. I have nothing but positive things to say about Ocelot and the services they have provided to our college. I would highly recommend their products to anyone looking for solutions to support their staff and students.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At our institution, we utilize several products from Ocelot which includes the Ocelot Chatbot/FATV & GetSAP. One of the pros of purchasing an Ocelot software is the ease of implementation. They require little to no IT support and the Client Success Managers at Ocelot help every step of the way. Their products are straight forward and easy for students to use too! Ocelot provides support to students 24/7/365 days per year--during times that work for our students and their needs. We have students using the bot and our FATV platform during times that our department is not open and have had nothing but positive feedback from our students. Their products have been a game changer for our institution!

Cons:

I don't have anything negative to say about their products. Again, they are easy to use and the Ocelot team helps every step of the way.

Holly B.

Verified reviewer

Education Management

51-200 employees

Used weekly for less than 12 months

Reviewed November 2021

It's a great tool, with excellent customer service!

From start to implementation, the customer service was absolutely fantastic! I couldn't have asked for a better team. I extremely pleased that I was able to email my client success manager and get a quick response. Having the virtual training sessions was super helpful with getting through setup. The team continues to provide excellent customer service when I need their help.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Their knowledgebase is phenomenal! It was helpful to already have a library of questions included in our chatbot that we could build upon.

Cons:

Getting the link to monthly reports is great, but it would be even better if the monthly reports were available for download from the admin site.

Reasons for choosing Ocelot

I attended a virtual meeting with other colleges and was immediately impressed. I contacted other colleges in NC for feedback and everyone raved of their knowledgebase and customer services. After a demo and a few conversations, I was sold and immediately shared with management.

David C.

Verified reviewer

International Affairs

201-500 employees

Used weekly for less than 2 years

Reviewed November 2021

Good but not the greatest

Ratings Breakdown

Ease of use

Functionality

Pros:

It may help to answer some questions posed by students and prospective students.

Cons:

But many of the answers offered by the service are generic and students / inquirers almost always have follow-up questions that require a live person. So the service offered by Ocelot seems to be mostly a first-step in almost always inevitably leading to a live person being contacted.

Norma N.

Verified reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Ocelot Review from Pima Community College

The goal of the bot is to be utilized across the college and for other/additional offices can come "on-board" to this tool. It sets a consistent tone and uniform way of communication to our students. Having this bot able to answer these up-front or first level responses creates the space that we need to able to focus our time in processing and reporting and other important activities. We are in times in which can not grow our workforce to step in and facilitate these types of responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

faTV was the first product we began to use and it has helped us deliver detailed information to students that is "just enough" to help them understand and/or navigate a particular process. Since 2020, we have included the Chatbot in Financial Aid and we found great success in helping answer general questions. We have since incorporated many other offices to the Chatbot as well as using the LiveChat component to be able to respond to students more 'in-depth' or individual questions. This was especially useful in this time of the school closure (due to the pandemic), it added a personal touch and ability for students to connect with us.

Cons:

I am aware that there is development of being able to allow the Chatbot to interface or be integrated with the student information system that is used to allow for customized, specific responses to students. This would be phenomenal to be able to enhance this tool.

Reasons for choosing Ocelot

We had already purchased a product and we wanted to keep it the tools consistent.

Jerid C.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 6 months

Reviewed November 2021

Ocelot has been a great partner

Ocelot has been great at this point. Their staff was responsive and on track during the implementation process, and has continued to make themselves available afterward as we learn the nuances of the system. They have also been receptive to feedback and already made a few minor changes to improve the user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the bot provides us with a number of ways to engage our students. Through the bot, we can leverage the AI chat to field easy and low-level questions, while also giving students the option to quickly and easily connect with a person in a number of departments. The campaign feature is especially nice in that it gives us the ability to use a single system to reach students through methods they are most likely to read (texting).

Cons:

I wish the reporting capabilities were a little more robust and allowed for more exporting of data. It would be nice to see additional details around usage during days and non-office hours to see how many students are being served when departments are not staffed.

Reasons for choosing Ocelot

We received better responses, and the use case for Ocelot was broader than some of the other AI Chatbot vendors we explored.

Reasons for switching to Ocelot

The other vendor was extremely costly, only offered a fraction of the functionality we are getting through Ocelot, and could not explain discrepancies in reporting around the accuracy of bot responses. Additionally their platform was challenging to make updates to custom instances.

Lee Ann W.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2021

Ocelot is AWESOME!

The videos, chatbot and text messages ensure students get accurate and concise information when they want it. Appreciate passion, dedication and attentiveness of all Ocelot leadership and staff to institution and student needs. We love [SENSITIVE CONTENT]

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement Excellent resource for students Immediately provided more time for staff to build relationships with students

Cons:

The initial blue screen on the portal is unneeded - this is a very minor issue

Reasons for choosing Ocelot

Professionalism of Max Shure

Elizabeth H.

Verified reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Reviewed November 2021

Ocelot Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, does not require IT support, provides equitable access to students instantly which promotes engagement

Cons:

Needs to continue to build out relevant office functions outside of student services to reach a college wide use

Reasons for choosing Ocelot

Cost, overall college reach, total population reach, ease of use

Vickie C.

Verified reviewer

Higher Education

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Ocelot Video Services are Excellent

We have long realized that short, impactful video is a way to reach our students, parents, and other clients in ways that straight text and pictures just doesn't. We went through the RFP process to try to locate a local videographer so that we could create a few "home grown" videos and found that the cost to create just a single video in both dollars and staff time would far exceed full year's contract cost with Ocelot. We've experienced excellent customer service during the entire process of both utilizing the library of already created videos and creating our own customized videos. Our watch rate remains high. In short, it's been a great value for the cost of the contract.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is a full library of up to date, effective, and engaging videos available to use. You can opt to create a portal that students may select to browse and view topics of interest, embed selected videos into areas where their content can enhance your own web content and or work with Ocelot to create your own customized videos. A service representative will work proactively with you to identify those areas of your website where an embedded approach may be most beneficial. And... Spanish translations are also available, which is extremely beneficial for our parents who may not be native English speakers.

Cons:

I honestly don't have a "least" liked item about this service. We've had excellent service and assistance whenever needed.

Reasons for choosing Ocelot

Net price and net value.

Wilmani H.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2021

Amazing Customer Support, Great Videos!

Overall, the experience has been great. [SENSITIVE CONTENT] has been great to work with from the beginning. Her advice for placement of the video content has been helpful and she is always quick to answer any of our questions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We utilize the "financial aid tv" videos. We have placed these in a number of mass communications to clarify things such as MPN, LECS, Parent PLUS Loans, and even Financial Literacy. Based on our conversations with students, the videos are the perfect length and get right to the point providing helpful information. We found this was much better than recording our own content. We also like that the playlists have text transcripts and are ADA compliant.

Cons:

I am not sure if we have a con at this moment.

Kathryn M.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed November 2021

Ocelot ChatBot for Financial Aid

Ocelot has been an exceptional company to work w/. Their products are always accurate, their customer services are superb, and they have adapted what they offer to meet the needs of their clients and audience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Students can ask their questions and get answers 24/7, eliminating much of the phone and email traffic that would have come to Financial Aid staff, which frees them up to review student eligibility, award financial aid, and advise students w/ more complex issues and questions.

Cons:

There was a fair bit of implementation time because we wanted to really customize the responses to our college.

Reasons for switching to Ocelot

Working w/ Ocelot's texting platform will integrate w/ our current use of GetAnswers videos and the ChatBot.

Showing 1 - 10 of 44 Reviews

See All Reviews