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Josh P.
Advisor, 7 years
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Updated January 19, 2026
Tidio vs eDesk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.17
per month
$39.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
See All
Support Ticket Management
4.55
Live Chat
3.33
See All
Integrations
See All
See All
Pros / Cons
- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
Read more
- eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers.
- Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
