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Tidio vs yellow.ai

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Updated January 19, 2026

Tidio vs yellow.ai: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.17

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
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Transcripts/Chat History
4.78
Proactive Chat
4.71
Transfers/Routing
4.67
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Integrations
Google Analytics 360
Google Analytics 360
UserVoice
UserVoice
Wix
Wix
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Microsoft Azure
Microsoft Azure
Slack
Slack
Zendesk Suite
Zendesk Suite
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Pros / Cons
  • We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
  • Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
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  • May be if it would be easy to use for Small businesses it would be great.
  • The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
N/A
Advisor
  Recommendations
N/A
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad