WalkMe 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

WalkMe

4.4

(62)

Pricing

Pricing available upon request

About WalkMe

WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.

The software helps drive customers to specific actions using automated tip balloons as part of the "Walk-Thrus" feature. These "Walk-thrus" can be played automatically, via a link in an email widget that allows customers to choose specific "Walk-Thrus," or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more.

WalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.

WalkMe Screenshots

WalkMe Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

WalkMe for employees

Pricing available upon request

Plan includes:

in-app guidance
Training
Onboarding
WalkMeX Contextual AI Assistance
Data & Analytics
Action & Experience
Insights
Flow Analytics
Custom Dashboards
Reports

WalkMe for customers

Pricing available upon request

Plan includes:

WalkMe Content & Guidance
in-app guidance
Training
Stories
Surveys
Theming
Editor
WalkMe Menu (for Web, Mobile, Desktop)
WalkMeX Contextual AI Assistance
Action & Experience

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WalkMe Features

Features of WalkMe
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Asset Categorization
Asset Library
Asynchronous Learning
Audience Targeting
Behavior Tracking
Blended Learning
Built-in LMS
Certification & Licensing
Churn Management
Communication Management
Compliance Management
Contact Management
Content Creation
Content Library
Content Management
Contextual Guidance
Corporate/Business
Course Management
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Quality Control
Data Security
Document Management
Employee Handbook
Employee Onboarding
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
In-App Training
Interactive Content
Knowledge Base Management
Knowledge Management
Launch Management
Lead Management
Learning Management
Learning Paths/Tracks
Live Chat
Mobile Access
Mobile Learning
Modeling & Simulation
Monitoring
Multi-Channel Data Collection
Multi-Language
Orientation Workflow Management
Performance Metrics
Predictive Analytics
Progress Tracking
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Search/Filter
Segmentation
Self-paced Learning
Self Service Portal
Self Service Tools
Single Sign On
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Management
Third-Party Integrations
Training Companies
Training Management
Trend Analysis
User Onboarding
Visitor Tracking
Visual Analytics
Widgets
Workflow Management

WalkMe Integrations

Zendesk Suite

Olark

LiveAgent

Slack

Google Analytics 360

Segment

See all 70 integrations

WalkMe User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

29%

10%

Secondary Ratings

Ease of Use

3.7

Value for money

3.9

Customer support

4.5

Functionality

4.3

Verified

Reviewer

Events Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2019

WalkMe Review

Was good but we could not afford there best pricing

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons:

Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Carlo L.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great supportive tool

We used it to make an existing software experience much better for the end user and it delivered for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Walkme made our previous EHR system much better.

Cons:

Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision.

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2021

Disappointed Decision Maker

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.

Cons:

They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.

Reasons for choosing WalkMe

React Native integration

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Reviewed December 2018

Extremely robust platform for digital adoption

Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Cons:

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Vendor Response

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!

Replied December 2018

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed February 2019

Top tool for creating interactive user onboarding

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Cons:

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages.

Rick B.

Verified reviewer

Computer Software

11-50 employees

Used other for more than 2 years

Review source

Reviewed June 2021

Expensive and difficult to implement

We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much. They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's a nice concept to have context sensitive help

Cons:

Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product.

Rick M.

Verified reviewer

Insurance

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed February 2018

So many cool potential uses!

It allows us to help our customers understand our complicated application process on our website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons:

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Vendor Response

Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform. Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

Replied September 2018

America C.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

excellent work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

Cons:

Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10

Vendor Response

Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE. We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience. We look forward to continuing our conversations on the Customer Community! Thanks again, America.

Replied September 2018

Girivaru T.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for free trial

Review source

Reviewed October 2018

Excellent Product Walkthrough tool

Great tool with plethora of features to increase product adoption, solve onboarding issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has immense features that helps you build walkthroughs, onboarding lists and tool tips.

Cons:

It is difficult to navigate and discover items.

Vendor Response

Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru.

Replied November 2018

Crystal I.

Verified reviewer

Insurance

11-50 employees

Used other for less than 6 months

Review source

Reviewed May 2017

Impressive Software

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up! This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Cons:

None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

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