ECP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ECP

4.7

(146)

Pricing

Pricing available upon request

About ECP

ECP is a cloud-based electronic health records (EHR) solution that assists living and senior care communities of any size. It is suitable for multi-state providers and includes assessments, care charting, alerts, task lists, and reports. ECP is compatible with mobile devices.

The solution features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators can receive notifications when inventory is low on specific medications and since ECP integrates with most major pharmacy software vendors, the reordering process is automated.

ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provides electronic charting and assists with state-mandated reports.

The solution also features facility management tools, which include modules for scheduling resident activities, customizing employee files, tracking meal delivery, keeping in touch with potential new residents, and more.

ECP Screenshots

ECP Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ECP Features

Popular features found in Assisted Living
Assessment Management
Charting
Communication Management
Compliance Management
Document Management
Incident Management
Meal/Nutrition Management
Medication History
Point of Care System
Reporting & Statistics
Scheduling
Staff Management
More features of ECP
Access Controls/Permissions
Activity Dashboard
Activity Planning
Activity Tracking
Admissions Management
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Billing & Invoicing
Calendar Management
Campaign Management
Care Plan Management
Client Management
Clinical Care
CNA Tracking
Compliance Tracking
Contact Database
Contact Management
CRM
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Documentation Management
Document Storage
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
EMR/EHR
E-Prescribing
Event/Activities Planning
Forecasting
For Home Care Providers
For Long Term Care
For Medical Purposes
Geriatric Care
HIPAA Compliant
Home Health Care Management
Interaction Tracking
Invoice History
Invoice Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Medical Billing
Medical History Records
Medical Management
Medication Database
Medication Management
Monitoring
Nursing Forms Tracking
Opportunity Management
Patient Communications
Patient Intake
Patient Management
Patient Records Management
Pipeline Management
Records Management
Referral Tracking
Reminders
Reporting/Analytics
Revenue Management
Sales Reports
Search/Filter
Spend Management
Status Tracking
Task Management
Task Progress Tracking
Task Scheduling
Third-Party Integrations
Transaction Management
User Management
Workflow Management
Work Order Management

ECP Integrations

HubSpot CRM

Looker

Microsoft Outlook

Carefeed

PioneerRx

Tableau

See all 25 integrations

ECP User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

25%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.9

Functionality

4.5

Felicia R.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Best for our facility

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Previously 3

Pros:

I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well.

Cons:

Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat.

Candis W.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2025

Highly Recommend ECP

Overall, a great experience. We have been using ECP for 10+ years and have been exceptionally satisfied with their software and customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ECP is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product.

Cons:

I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting.

Reasons for choosing ECP

Ease of use, ease of implementation, they had the capability of uploading our own documents.

Placida P.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

Administrator

overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff.

Cons:

the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged.

Danielle S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Reviewed August 2025

Using ECP makes reporting so much easier!

i did like the password and login issues can be reset by facility admin, so there is virtually no wait, or company IT to get ahold of

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to personalize tasks, meds, and aide duties per patient, and the abilities to assign each task daily, weekly, monthly, and different periodical time slots.

Cons:

system crashes and sign in issues, which can be daily, and sometimes multiple times daily. there can be issues that last days, and impede clients ability to use the service in total.

Vendor Response

Hi Danielle, We appreciate your feedback. Reliability is very important to us, and our support team is always available to help troubleshoot login or performance issues. Please reach out to them anytime so we can work through these concerns together.

Replied October 2025

Toby W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

ECP definitely recommended

Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility.

Cons:

I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment.

Reasons for choosing ECP

Value for the money, ease of use, and initial setup costs were big factors

Vendor Response

Hi Toby, Thank you for sharing this review. We’re glad to hear that setup went smoothly and that you’ve had a great experience with our support team, that means a lot to us. Regarding pharmacy connectivity, some pharmacies use systems that don’t currently support full electronic integration. Our support team is always happy to review your workflow and discuss available options that may help streamline the process. We truly appreciate your feedback and are glad to have you with ECP!

Replied December 2025

Jamie D.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Reviewed November 2025

Happy we switched to ECP!

Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The ECP support is very knowledgeable and friendly. I would recommend to any assisted living or SNF.

Cons:

Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs.

Reasons for switching to ECP

ECP interfaces with HomeTown Pharm LTC which is our partnering pharm

Crystal H.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Reviewed November 2025

ECP: the unsung hero of our daily chaos!

It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer.

Cons:

Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments.

Reasons for choosing ECP

Ease of use was our biggest reason for our choice

Elaine C.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Reviewed December 2025

Terrific customer support

Very positive. Easy for med techs to learn. Easy to check for undocumented meds. This is one of the hardest things for me to control on a daily basis. The problem isn't the system, its the users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Other than regular daily use, I had to email support for a password issue and the support person [sensitive content hidden], responded very promptly with easy to understand instructions. She also followed up with an email to be sure everything worked out for me.

Cons:

I don't really have anything I don't like about it. The only thing that I didn't know that causes a minor issue is that the med list that prints with the face sheet does NOT include treatments.

Kendall D.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

ECP Review

Overall, experience has been great. Typically when I have an issue, support is able to fix it for me. The program is user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is outstanding. They’ve always been able to help with questions. Waze of access is also huge. It’s easy to teach staff how to use.

Cons:

I’ve run into issues with reports that I would like to create but don’t have the option to. I also just ran into an issue with care plan items and having to edit that.

Yashica B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Reviewed January 2026

Administrator

My staff and my management team like using the ECP system. This system is very helpful to us. We wouldn't pick any other program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place.

Cons:

It isn't anything I like least about the ECP system. Everything is very useful and very helpful. My team says it's the best they have worked with.

Showing 1 - 10 of 146 Reviews

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