MatrixCare Senior Living Facility 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MatrixCare Senior Living Facility

3.3

(14)

Pricing

Pricing available upon request

About MatrixCare Senior Living Facility

MatrixCare’s Senior Living software is built to meet the specific needs of senior living communities. Our industry-leading EHR solution is used by thousands of providers to improve efficiency and promote a better quality of life for the people they serve.

Our software is designed for the unique workflow requirements and the end-to-end needs of individuals who live in senior living and their caregivers. Robust data, analytics and reporting features give leaders visibility into key trends so they can effectively manage business operations while customizable dashboards give users just the amount of information they need to work efficiently.

MatrixCare helps providers collaborate across the care continuum to improve outcomes and manage risk. MatrixCare empowers providers with vital information to deliver what residents need, when they need it.

MatrixCare Senior Living Facility Screenshots

MatrixCare Senior Living Facility Pricing and Plans

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MatrixCare Senior Living Facility Features

Popular features found in Assisted Living
Assessment Management
Charting
Communication Management
Compliance Management
Document Management
Incident Management
Meal/Nutrition Management
Medication History
Point of Care System
Reporting & Statistics
Scheduling
Staff Management
More features of MatrixCare Senior Living Facility
Activity Dashboard
Admissions Management
Alerts/Notifications
Attendance Tracking
Care Plan Management
Claims Management
Customizable Reports
Event/Activities Planning
Financial Management
Geriatric Care
HIPAA Compliant
Invoice Management
Lead Management
Medical Billing
Patient Records Management
Reminders
Search/Filter
Self Service Portal
Third-Party Integrations
User Management
Workflow Management
Work Order Management

MatrixCare Senior Living Facility Integrations

OnShift

Aline

Vena

MatrixCare Senior Living Facility User Reviews

Overall Rating

3.3

Ratings Breakdown

21%

50%

21%

Secondary Ratings

Ease of Use

3.5

Value for money

1.8

Customer support

2.9

Functionality

3.5

Have you used MatrixCare Senior Living Facility and would like to share your experience with others?

Andrew R.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

Used Matrix for our customer billing provider. Does what it is supposed to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

Cons:

System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

Daniel W.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

MatrixCare Senior Living Review

Overall the product works well for senior care facility. Could use some improvement in layout and functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inclusive software platform for admissions, clinical applications, and business office suite.

Cons:

Somewhat cumbersome to use. Not always user intuitive.

Sonja d.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed September 2024

Not a fan of the software

Poor. Not a fan of any part. Not user froendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do not like any of the functionality of Matrix care

Cons:

I do not like any part and it is difficult to navigate

Natalie E.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed July 2014

New Client - Inpatient Hospice Clinician User

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.

Cons:

As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.

Wendy C.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed August 2014

First Customer of the product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution.

Cons:

The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.

Liz M.

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2016

Not for anyone who needs financial reporting!!!!!!!!

Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you are a family owned business and don't need to provide good financial reports, this could be good system for you.

Cons:

Reporting

Liz M.

Used unspecified for unspecified

Review source

Reviewed September 2016

Not for accountants

I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password.

Ratings Breakdown

Ease of use

Customer support

Functionality

Darcie P.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed June 2014

Home Health organization with 50 clinicians in the field.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system.

Cons:

Ongoing support has not been as helpful; we have been waiting too long on a few billing issues.

Debra H.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed July 2014

Brightree at Wilson County

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

After installation, it was easy for the field staff to adjust to a new electronic record. It has many features that keep staff compliant. I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis. The staff at Brightree is great to work with. They treat us like partners.

Cons:

The only thing I would change would be for client recommendations to be implemented quicker.

Katherine P.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed July 2014

Great Hospice Program. Up-to-Date Regulatory Compliance

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer support is friendly and works hard to resolve issues. The program is constantly being improved and updated. Regulatory and program educational calls/classes are always available to help keep us on point with compliance.

Cons:

Our initial training occurred with the CareAnyware system and was more geared to Home Care (terminology-wise). But, Brightree has made great strides to accommodate the hospice portion of their system. We are very grateful.

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