Senior Living Core Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Senior Living Core Platform

4.7

(63)

Pricing

Pricing available upon request

About Senior Living Core Platform

PointClickCare's cloud-based platform gives you the tools to help you meet the increasing expectations of residents and their families, engage your staff in an impactful way, and have the right insights to make the best decisions for your community.

PointClickCare built the market-leading senior care EHR in North America, making us a trusted partner uniquely positioned to help senior living communities advance total wellness coordination and participate in value-based care.

Enhance the Resident Lifestyle:
Recognize the earliest indications that a resident's needs have changed and proactively respond through our real-time service coordination. Our EHR supports your community in helping residents maintain the highest possible level of wellness, enhancing their lifestyle and extending their length of stay.

Engage and Empower the Best Talent:
Provide intuitive tools that empower staff through speed, confidence, and connection. Our easy-to-use mobile app provides staff a view of the residents under their care and allows them to document activities of daily living in 30 seconds or less. Getting time back to create more meaningful moments with residents is what keeps staff engaged.

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Senior Living Core Platform Screenshots

Senior Living Core Platform Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

per feature

No plan information available

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Senior Living Core Platform Features

Popular features found in Assisted Living
Assessment Management
Charting
Communication Management
Compliance Management
Document Management
Incident Management
Meal/Nutrition Management
Medication History
Point of Care System
Reporting & Statistics
Scheduling
Staff Management
More features of Senior Living Core Platform
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
API
Billing & Invoicing
Care Plan Management
Claims Management
Contact Management
Customizable Reports
Customizable Templates
Event/Activities Planning
Financial Management
For Long Term Care
Geriatric Care
HIPAA Compliant
Invoice Management
Lead Management
Mobile Access
Patient Records Management
Search/Filter
Self Service Portal
Task Scheduling
Third-Party Integrations
User Management
Workflow Management

Senior Living Core Platform Integrations

WelcomeHome

Senior Living Core Platform User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

25%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.4

Functionality

4.6

Elizabeth C.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed September 2023

Very user friendly, easy to modify when needed

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that the program is easy to navigate and that the team was there to meet our needs. We were able to modify our own assessment forms fairly easily and have our intake forms modified to make things easier/quicker to read. All we had to do was ask and the worst they could do was say no!

Cons:

Compared to our last platform, this one does not have many cons. There is nothing major that I can think of at the moment.

Vendor Response

Thank you so much Elizabeth for the review. We are thrilled you find PointClickCare user friendly. We truly appreciate your feedback and Insights. PointClickCare Team

Replied September 2023

Robin H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Reviewed November 2025

Overall, Great Product

Overall, bugs and issues are fixed faster than other platforms I have managed. Majority of staff is very helpful and management does make sure that you are heard and appreciated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is easy to navigate. The updates are in real time, so no need to wait until the next day for updates. The customer support portal is very helpful for searching on "how to".

Cons:

When submitting a ticket for customer support - it's not consistent with help. There are times you will get a response in a few hours, and sometimes days to a week. Realistically it should be within 48 hours.

Reasons for switching to Senior Living Core Platform

Too many negative qualities. Updates were not in real time. Frequent crashes and downtime.

Vendor Response

Thank you for sharing your feedback! We’re thrilled to hear that you find the interface easy to navigate and appreciate the real-time updates and helpful support resources. Your comments about faster issue resolution and feeling heard by our team mean a lot to us. We also value your input on ticket response times. Consistency is important, and we’re actively working to ensure all support requests are addressed within the expected timeframe. Your insight helps us improve, and we’re committed to making your experience even better. Thank you again for taking the time to share your thoughts!

Replied November 2025

Luann G.

Verified reviewer

Medical Practice

10000+ employees

Used daily for more than 2 years

Reviewed January 2026

Great Customer Support and Core Platform

PointClickCare has done a great job creating the Senior Living Core Platform for organizations to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that we are able to customize PCC to meet our specific organizational requirements. We have been able to configure security to align with what our end users need to see within the system to complete their duties. The customer support is wonderful, and helps us answer questions we may have.

Cons:

There were some modules within Senior Living that our organization does not utilize, but we were unable to disable. However, we were able to remove access to these modules through security.

George N.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2023

My review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integration with lab, and pharmacy for easier workflow.

Cons:

workflow and layout are not user friendly. Aesthetically unpleasant for the eye

Vendor Response

Hi George, Thank you so much for the online review. We are thrilled to hear that lab integration and pharmacy promote an easier workflow. We appreciate your insights around layout. Your opinion and feedback is extremely valuable. Thank you for taking the time to share your thoughts. - PointClickCare Team

Replied September 2023

Jacqueline L.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed November 2025

Nerdy Nurse review of PCC

Overall my experience with the senior living platform has been satisfactory. There are many things that I would like to see changed and updated however I understand why there is so much delay with making these changes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Support (TAM) team and Self Help Guides. I am very much a person that wants the information so I can take care of things myself to meet the expectations of my employer. PCC makes most of this information available to me in the self help but the TAM team is able to provide the rest.

Cons:

The disconnect between systems. Example the eMAR portion not communicating with the other tabs within PCC such as Immunizations not being added to the Immunization tab once administered in the eMAR. 2nd example. Medical professionals having to be set up in each facility instead of at the EMC level and then assigned to the facilities they are covering.

Reasons for switching to Senior Living Core Platform

The switch was made to PCC as PCC has proven to be more consistent and reliable overall. The majority of our facilities were on PCC with a dozen on the other system. The facilities that were on the other system experienced far more outages and connection issues than the facilities with PCC.

Vendor Response

Thank you for sharing your feedback and for highlighting both the benefits and areas for improvement. We’re glad to hear that the self-help resources and TAM team have been helpful in supporting your needs. Your examples regarding system disconnects and provider setup are valuable insights—we understand how these impact efficiency and will continue working toward solutions that streamline workflows and improve integration. We appreciate your patience as we prioritize updates and enhancements, and we’re committed to delivering a platform that meets your expectations. Thank you for being part of the journey and for helping us improve.

Replied November 2025

Lauren S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Reviewed December 2025

Would recommend!

I really like using this platform. I previously used another platform for one of my other communities and PCC blows it out of the water in every way!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the user interface! It's easy to use and intuitive. I also really like all of the different ways to get support, including customer support itself, but also all the videos and the guides.

Cons:

I don't like that you can't delete items fully. While it is nice to see what was changed, and have the ability to reverse things input incorrectly, I just don't find it as clean

Reasons for switching to Senior Living Core Platform

I am not quite sure - that was a decision made above my paygrad

Vendor Response

Thank you so much for your feedback and for being a valued partner! We’re thrilled to hear that you find the interface intuitive and appreciate the multiple support options, including our guides and videos. It’s great to know PCC stands out compared to other platforms you’ve used—that means a lot to us. Your comment about item deletion is very helpful. While the ability to track changes is designed for accuracy and compliance, we understand the desire for a cleaner experience. Feedback like yours is essential as we continue to refine and improve the platform. We truly value our collaboration and look forward to working closely with you to ensure PCC continues to exceed expectations. Thank you for trusting us to support your communities! -PointClickCare Team

Replied December 2025

Rebecca L.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for more than 2 years

Reviewed September 2025

Senior Living: and end users dream

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of training the product to new users. Since PCC is an industry leader, the software is easy for everyone to adapt to.

Cons:

We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company. Everyone wants to try to use the new feature, but the cost keeps us away most of the time.

Reasons for switching to Senior Living Core Platform

The old software was hard to train and hard to set up.

Vendor Response

Thank you so much for sharing your feedback! We’re thrilled to hear that training new users on PCC has been smooth and that the platform’s ease of use stands out. That’s exactly what we strive for as an industry leader. We truly appreciate your honesty regarding cost concerns, especially in the context of senior living facilities. We understand budget considerations can make it challenging to adopt new features, and your input helps us prioritize solutions that deliver the most value. Thanks again for taking the time to share your experience—it’s invaluable to us as we continue improving PCC for all our customers.

Replied November 2025

Alexandra F.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Reviewed January 2025

Forward Thinking

This is a great platform that is future thinking as we are catching up with the rest of the healthcare industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is out standing. I love the flexibility to configure the system to fit the needs of our organization.

Cons:

Sometime there are some functionalities that do not seem to work and that there is missed opportunities for the ability to have health info flow through the different levels of care

Reasons for switching to Senior Living Core Platform

needed a more upgraded systems and that had better UI abilities

Vendor Response

Dear Alexandra, Thank you for your online review! We absolutely love the title of your review and are grateful to you and all our customers for providing valuable feedback and insights that help us plan for the future. We’re thrilled to hear that you had such an outstanding experience with our customer support team. We also appreciate your feedback on the functionality. We encourage you to continue sharing your voice. If you haven’t already, consider joining our online customer community, Pulse. It’s a fantastic space to connect with other industry experts, share your experiences, and offer feedback. The PointClickCare Team

Replied January 2025

Jeffrey B.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Reviewed February 2025

PCC is Great

Overall, my experience has been a learning experience, but it's for the better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Single Sign On Identity Providers.

Cons:

Not being able to select which users require 2FA with authenticator vs SSO

Reasons for choosing Senior Living Core Platform

Our facility is Senior Living, it makes more sense for this organization.

Reasons for switching to Senior Living Core Platform

PCC offered more value and can do more than our previous vendor.

Vendor Response

Thanks so much for your online review, Jeffrey. We are happy to hear that the Single Sign-on Identity Providers is a pro for you and your organization and that you feel PointClickCare is great. We appreciate you and all you do. Thank you for taking the time to share your thoughts. -PointClickCare Team

Replied February 2025

Jamie M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed March 2025

Love Point Click Care

Overall experience is great! I am so happy we switched to PCC.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly and great customer service if you need help.

Cons:

Somethings needs a little more training on.

Reasons for switching to Senior Living Core Platform

Meditech did not meet our standards. Was not an effective program for us.

Vendor Response

Thank you so much, Jamie, for completing an online review. We are thrilled to hear that you love PointClickCare and find it user friendly with great customer service. Thanks so much for the feedback on training needs. We are pleased to have you as a trusted partner in care. -PointClickCare Team

Replied March 2025

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