Snap Survey Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Snap Survey Software

4.3

(62)

Pricing

Starting at $73.00 per month

About Snap Survey Software

Snap Surveys offers a survey management and experience measurement platform, created for companies of all sizes. It offers survey design, data collection, feedback management, advanced analytics, and customizable reporting. Both cloud-based and on-premise versions are available.

Snap Surveys allows users to administer surveys from multiple devices such as tablets, smartphones, and kiosks. The product also offers online surveys, where users can design surveys using customizable templates, and share them with audiences using a branded URL.

Users can also create paper surveys that can include information such as a respondent’s name, address, and contact details. Users can scan paper surveys and auto-populate the responses from the questionnaire fields. An online portal is available that enables users to upload surveys and distribute them across multiple channels such as social media. Users can also send automated notifications to the respondents.

Snap Survey Software Screenshots

Snap Survey Software Pricing and Plans

Starting price: $73.00 per month

Free Trial

Free Version

Basic

$73.00

per user, per month

No plan information available

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Snap Survey Software Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Snap Survey Software
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Benchmarking
Charting
Collaboration Tools
Conditional Logic
Convert to PDF
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Visualization
Document Storage
Email Management
Email Reminders
Engagement Tracking
Face-to-Face
Forms Creation & Design
Forms Management
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
Offline Access
Offline Response Collection
Paper-Based
Pulse Surveys
Question Library
Question Piping
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Single Sign On
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Template Management
Text Analysis
Trend Analysis
Visual Analytics
Workflow Management

Snap Survey Software User Reviews

Overall Rating

4.3

Ratings Breakdown

45%

42%

10%

Secondary Ratings

Ease of Use

3.8

Value for money

4.2

Customer support

4.6

Functionality

4.1

MAYERLY G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for free trial

Review source

Reviewed November 2023

An Essential Tool for Researchers and Marketing Professionals.

I like the built-in analysis tools, they are robust, offering the ability to break down data by various demographics and perform advanced statistical analysis without leaving the software, which is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way.

Cons:

Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional time to properly train.

Lauren K.

Verified reviewer

Market Research

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Snap Survey Desktop Software and Webhost

Overall, the software is easy to use and easy on the budget compared to other survey packages out there. Customer service and tech support are very responsive and helpful! Training modules and online resources are easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways.

Cons:

Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this.

Vendor Response

Thank you, Lauren! We're glad to hear that you've had positive experiences with our staff, and are sorry to hear about the respondent and survey breaking difficulties. Our new Snap XMP environment may help with both of these. Within it respondents can now be added individually, and survey synchronization is much more robust.

Replied July 2022

Katelind O.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Just say no to SNAP

Arduous. I hated using SNAP. If I ever had to create a new survey I would sigh heavily. It was so non-user friendly. Also, please note that I have NEVER been surveyed by SNAP before until now - and by now I mean now that we've informed you that we're leaving SNAP for a better survey program. So why now? Also, the rating question on the first page needs a better descriptor of what you're having me rate. I didn't feel comfortable answering.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure.

Cons:

Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.

Reasons for choosing Snap Survey Software

It was cheap.

Vendor Response

Thank you Katelind,for taking the time to review. We appreciate your feedback regarding your troubles with building surveys and that you didn't find it useful or enjoyable to use. We wanted to touch on your belief that we do not survey our customers for feedback and perhaps some features that Snap has that you were not aware of. First, Snap sends out a yearly customer satisfaction survey as well as various other marketing correspondence such as blog posts, Snap Shots, which give information on various happenings including ; new software updates and worksheets to help keep your knowledge of Snap Surveys fresh. If you haven't been receiving these emails its possible you opted out at some point or another. Secondly, while Snap has many reporting capabilities right within the program, we know that many users prefer to use what they are comfortable with. With this in mind, Snap allows for data exports to many programs not just including EXCEL, but also SPSS, SAS and SQL to name a few.

Replied July 2022

Sue P.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed May 2022

Good survey software with nice support.

Nice survey software with nice support to help build the survey and generate report.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product has complex features for complex survey. The data analysis tool has nice features to generate the report. Nice support with fast response.

Cons:

The software is a little difficult to use and take time to learn how to build the survey and create the report.

Reasons for choosing Snap Survey Software

Good features with reasonable price.

Reasons for switching to Snap Survey Software

Very outdated and did not have the functions we are looking for.

Vendor Response

Hi Sue, and thank you for taking the time to review Snap Surveys and we appreciate the feedback regarding how nice support is and that Snap Surveys has good features for a reasonable price. We also want to thank you for the feedback regarding Snap being outdated. Because of feedback like this, we've recently developed and released Snap XMP, which comes with an updated interface, an online editor, and many quality of life improvements from previous versions of Snap. If you have any questions on upgrading to Snap XM, please don't hesitate to reach out to sales@snapsurveys.com

Replied July 2022

Adam S.

Verified reviewer

Mental Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Product review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise.

Cons:

For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP).

Diego B.

Verified reviewer

Market Research

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2022

Useful

Snap is on the core of my bussines. I use snap for everything. I´m a user from more than 20 years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

derived question, mask, map control are some of the features which I make differences respect to competitors

Cons:

Grid questions could improve. Drag & drop is fine, but forces all elements to be ranked, I´d like to allow you to choose, for example, the first five ones from a list of 10

Vendor Response

Thank you, Diego! It's great to see some of the more technical areas of the software being used to meet your survey design needs, and thank you for your honest feedback on the question styles. We're continuing to work on improving areas like this within our Snap XMP environment.

Replied July 2022

Carlos F.

Verified reviewer

Market Research

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Great Experience and Great Price-Value product

As I mentioned before my previous experience some years ago was fantastic and I decided continue with Snap and I´m very happy and satisfied with the results and also with the extraordinary Tech Support . When I have a doubt I simply write an email to [SENSITIVE CONTENT] and always he helps me with the right solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been working with Snap for a long time, more than 15 when this application was recent in the market with the old version. I Was Operation Director in GfK Mexico and I impemented this tool locally before Surveys Reports were the Global tool but for me Snap always offer a great relation between price and value. A couple of years ago when I decide to start a new business and I needed a tool I found Snap again and I decided without any doubt to implemented Snap for all my projects. In general term it is very powerful and It has the capability to launch any kind of project and it is very use to use for end users and also when I want to share some results with external clients.

Cons:

Maybe some tools to create templates with better look and feel to share with clients.

Reasons for choosing Snap Survey Software

Because my previous experince and for the price- value offer.

Vendor Response

Thank you for your very thorough review, Carlos. We appreciate you being a long time customer of Snap Surveys, and we're glad you have been able to complete many projects using the survey platform over the years. Technical support enjoys working with you when you need some assistance - and we are always available when you need it.

Replied July 2022

Serina P.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Snap Review

Overall the experience has been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Snap software is user friendly. I enjoy the ease in which the survey tool can be build and the data is collected. There are so many helpful features. There is also many helpful tutorials and trainings offered.

Cons:

The XMP software has some quirks. When data is changed in the desktop and uploaded, it doesn't update online. Also I think the analysis could be better.

Vendor Response

Thank you, Serina! We are continuing to look for ways to optimize our Snap XMP environment and appreciate the feedback. Our support team would also be a good resource if you're interested in creating custom analysis within the Snap software.

Replied July 2022

Cathy L.

Verified reviewer

Environmental Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Using Snap survey software in government

We have used Snap to create on-line forms for members of the public or regulated community to be able to submit data to us. One form we set up saved us an estimated 1400 hours of staff time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The survey design and construction features are excellent. I can customize the survey invitation (which is critical to a good response rate) and the look of it so that it is consistently branded. The security measures taken by Snap to protect the data are very important to us in a government setting.

Cons:

Learning how to use Snap survey software takes a bit of time. I use it everyday so building the surveys and adding functionality to them is easy for me but I can see where some features may not be intuitive. Their on-line and phone support is fantastic if you do get stuck.

Vendor Response

Thank you for your review, Cathy. We're glad the functionality is meeting your expectations and overall goals for your survey projects. I will share your kind words about our technical support staff. They are always available should you have questions or have any additional training needs.

Replied July 2022

Anthony C.

Verified reviewer

Market Research

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Snap 11 -- Consistent and Reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the flexibility in the software -- specifically, the ability to format surveys in a way that others don't allow. I have been using Snap 10 and 11 for many years and it has always been consistent and reliable. The customer support has also been very responsive, which sets Snap apart from the competition.

Cons:

There have been several tasks that I've inquired about over the years and unfortunately, Snap could not accomplish those tasks. These are things that other survey companies offer so not sure why these things have not been improved in this software. I've been using Snap11 for over 10 years and not many new features have been added in the past years. However, I have not upgraded to Snap XMP yet so I am interested to see if these new features were addressed in this version.

Vendor Response

Thank you, Anthony, for your candid review. I will share your feedback with our tech support and development teams. We do suggest upgrading to Snap XMP when you have a chance. We'd be happy to get you set-up. We also offer several webinars and resources. And, as always, technical support is available should you have any questions.

Replied July 2022

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