Blackbaud CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Blackbaud CRM

3.5

(50)

Pricing

Pricing available upon request

About Blackbaud CRM

Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals.

With Blackbaud CRM Mobile, users can search and update records, view prospect information, file contact reports, and track KPIs remotely. Pricing is available on request and support is provided via documentation, chat, phone, and email.

Blackbaud CRM Screenshots

Blackbaud CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Blackbaud CRM Features

Features of Blackbaud CRM
ACH Payment Processing
Communication Management
Contact Management
Donation Tracking
Donor Management
Email Marketing
Engagement Tracking
Event Management
For Nonprofits
Fundraising Management
Grant Management
Member Database
Membership Management
Reporting & Statistics
Social Media Integration
Volunteer Management
Website Management
Workflow Management

Blackbaud CRM User Reviews

Overall Rating

3.5

Ratings Breakdown

26%

38%

12%

18%

Secondary Ratings

Ease of Use

3.1

Value for money

2.9

Customer support

3.4

Functionality

3.4

Paul V.

Verified reviewer

Environmental Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Keep Your Donors In Line

Excellent! It was brought efficiency to the office.

Ratings Breakdown

Ease of use

Functionality

Pros:

Excellent donor management and donation tracking.

Cons:

The vast amount of features can be difficult to learn.

Verified

Reviewer

Non-Profit Organization Management

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed July 2021

Great if you put in the work!

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

Cons:

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Reasons for choosing Blackbaud CRM

The customer service was exceptional and that did not end once we signed on with the company. We receive excellent customer service from Blackbaud any time we reach out and that is very valuable.

Jacqueline V.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

If you don't have it and are considering this product keep on looking!

It is so frustrating. Customer service is an absolute joke

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is online and you can attach backup. I like that you can upload a budget.

Cons:

The customer support is pitiful and there is no one to holistically assist when you have a problem. Don't buy the line you can call one company for all your needs because it works like 20 companies all pointing their finger at each other and it is impossible to resolve problems. I am highly disatisfied.

Reasons for choosing Blackbaud CRM

Sales pitches that promised excellent customer service and increased efficiency - don't believe the lie!

Reasons for switching to Blackbaud CRM

Wanted an online solution and was promised switching to a unified approach would be holistic and streamline operations. Lies! It really doesn't I had better results for less money with my previous solutions. only thing better is that this system is online.

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Very Robust CRM

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.

Cons:

Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

Verified

Reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Great way to raise funds!

We are tracking our constituents and raising money by building relationships. We could not do that without this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents.

Cons:

Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs.

Verified

Reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

A Decent SIS

It has been lukewarm at best. When everything works it's ok.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it connects all of our facets of our school under one umbrella so each user only has one login to all the information they need.

Cons:

Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

CRM with some hiccups

Blackbaud CRM is a fine starter CRM software, but there are some administrative items that could use some work. Mainly duplicate entries and their search feature.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that CRM can easily and quickly talk to other programs that we end up using. It's a one stop shop for donor stewardship.

Cons:

There isa duplication issue on Blackbaud that means sometimes 1 donor can show up 10+ times, and it's more work on the back end to get it to be removed. Search features can use some work.

Steve S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for more than 2 years

Review source

Reviewed May 2019

Dysfunctional company

Awful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the eTapestry product was first purchased it seemed overly complex, but it did function properly. Queries were not intuitive, but we learned. Our database size was approximately 11,000 records.

Cons:

Two things: As Blackbaud made "enhancements" to the product, they did not provide ways to migrate from the old format to the new. In our case they said that we needed to individually edit our, now, 12,000 records. This was not an option and we decided to leave. Leading to the second problem. I sent Blackbaud notice that I was leaving. The notice was completely ignored and I was send a "discounted" contract. A Blackbaud representative asked me to call at a certain time, which I did. There was no answer and I left voice mail. I sent another notice that I was leaving. I was sent another discounted contract. I have now been sent bills for the original contract, AND for accrued time, in spite of the fact that Blackbaud has acknowledged receiving the [second] notice that I was leaving.