Blackbaud CRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Blackbaud CRM

3.5

(50)

Pricing

Pricing available upon request

About Blackbaud CRM

Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals.

With Blackbaud CRM Mobile, users can search and update records, view prospect information, file contact reports, and track KPIs remotely. Pricing is available on request and support is provided via documentation, chat, phone, and email.

Blackbaud CRM Screenshots

Blackbaud CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Blackbaud CRM Features

Features of Blackbaud CRM
ACH Payment Processing
Communication Management
Contact Management
Donation Tracking
Donor Management
Email Marketing
Engagement Tracking
Event Management
For Nonprofits
Fundraising Management
Grant Management
Member Database
Membership Management
Reporting & Statistics
Social Media Integration
Volunteer Management
Website Management
Workflow Management

Blackbaud CRM User Reviews

Overall Rating

3.5

Ratings Breakdown

26%

38%

12%

18%

Secondary Ratings

Ease of Use

3.1

Value for money

2.9

Customer support

3.4

Functionality

3.4

Tara M.

Verified reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Review Blackbaud

i find it to be a very useful tool.

Ratings Breakdown

Ease of use

Functionality

Pros:

It stores so much data about a constituent.

Cons:

It is sometime tough to locate datathat I need.

Mike S.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed April 2024

Great CRM for non-profit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.

Cons:

Communication with other software such as Constant Contact.

Reasons for switching to Blackbaud CRM

Lack of customization and processing options.

Jack N.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed February 2025

BlackBaud is a hard NO

Our request for a cancellation of agreement went ignored. They seem to have no compassion for a small nonprofit struggling to pay its bills.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing at all! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer.

Cons:

One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect.

Reasons for switching to Blackbaud CRM

Because Pledge is free, easy to use and totally geared towards nonprofits

ethan g.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2020

Blackbaud is a great quality, scalable solutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

Cons:

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Reasons for choosing Blackbaud CRM

It provided the most flexibility and user friendly features across all of our internal teams including sales, finance, support and product development.

Verified

Reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Avoid at all costs

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The sales team did a great presentation but after implementation support and customer service is awful.

Cons:

Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.

Reasons for switching to Blackbaud CRM

Help grow a non-profit and increase fundraising

Lisa P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

SAVE YOUR MONEY!

During the initial presentation, they bragged about how useful they are for small non-profits. LIES! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy.

Cons:

Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations.

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Robust CRM platform, but feels overcomplicated and outdated at times

Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies

Ratings Breakdown

Ease of use

Functionality

Pros:

Tons of features and pretty good at being customizable, generally intuitive point-and-click

Cons:

It is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998

Raghavendra R.

Verified reviewer

Computer Software

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed February 2024

Broken login management and frustratingly confusing terms

Ratings Breakdown

Ease of use

Functionality

Pros:

I'm a customer of another company called Russian School of Math (RSM). They use Blackbaud as their payment provider. It's a nightmare for me whenever I need to pay RSM

Cons:

1. When I register a new class I get a new “family” id. What??? I’m not buying a new class not a family! 1. Can you fix your terminology? This is extremely confusing 2. I've to go to one website for registration (parents.russianschool.com) and another website (parent.blackbaud.com) for payment. Third one parent.smarttution.com not sure what it is 3. Even within the payment website, there are multiple school accounts? I expect one login for the company not one for each of its branch. 4. What is Blackbaud and why should I deal/learn about that when I’m doing business with RSM? Can you hide your implementation details from users 5. Blackbaud's password policy is too strong

Kari B.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Just doesn't do enough

Overall it was good when we were smaller, but not ideal for a growing company.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.

Cons:

You can't tag or mark donations with more than two qualifications. Its also frustrating that you couldn't edit PDFs once they were downloaded because of Canadian guidelines even though I was based out of the US.

Manny P.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed January 2019

CRM software for rec donations

If your business is receiving donations this is a great product to use and keep your customers updated daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an ideal software for receiving donations. The company has done a lot in the past few years on listening to their customers on what they want and need. And great way to keep in touch with customers.

Cons:

There's a learning curve and difficult for new users who are not tech savy. Should be more user friendly.

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