Konnect Insights 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Konnect Insights

4.6

(19)

Pricing

Starting at ₹500.00 per month

About Konnect Insights

Konnect Insights is a cloud-based customer experience solution, which helps businesses of all sizes across aviation, finance, retail or media track conversations across web and social media channels and manage brand reputation.

Konnect Insights includes a social CRM module, which allows agents to resolve queries and handle workflows through queuing, ticket history and classification. Using the crisis management module, professionals can determine the audience's social media presence and receive real-time alerts about their response. Marketers can detect trends, pain points, and hits and misses via the social analytics tool.

Konnect Insights offers integration with various third-party applications such as Yellow.ai, Knowlarity, Slack, HubSpot, and more. It comes with a mobile application for iOS and Android. Pricing is available on request and support is extended via documentation.

Konnect Insights Screenshots

Konnect Insights Pricing and Plans

Starting price: ₹500.00 per month

Free Trial

Free Version

Basic

₹500.00

per user, per month

No plan information available

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Konnect Insights Features

Popular features found in Social Media Management
Alerts/Notifications
Automated Publishing
Brand Tracking
Campaign Management
Collaboration Tools
Customer Engagement
Engagement Tracking
Multi-Account Management
Post Scheduling
Social Media Integration
More features of Konnect Insights
Audience Targeting
Campaign Analytics
Competitive Analysis
Competitor Monitoring
Customizable Reports
Dashboard
Influencer Tracking
Multi-Channel Data Collection
Performance Metrics
Real-Time Notifications
Reporting/Analytics
Reputation Management
Sentiment Analysis
Social Listening
Social Media Monitoring
Trend Analysis

Konnect Insights Integrations

yellow.ai

Knowlarity

Slack

Konnect Insights User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

37%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.9

Functionality

4.5

Verified

Reviewer

Internet

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Best for ORM & Social Listening

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best customer service Easy to use Layman friendly Covers all social platforms Plus Play store & App store

Cons:

Gives 1 month's historical data only The team should let us know about the Tool updates simultaneously

Shrutika B.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

"A tool which serves value for money"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its a very consistent & glitch free tool. It covers maximum metrics in social profile tracking. Very flexible team who always ready to take your inputs & implement them as early as possible. Entire team makes sure of excellent client management. Overall the tool is good for customization & serving us best value for money compare to other tools.

Cons:

Search module could have been much simpler / more dynamic in nature keeping in mind changing needs to the industries. Post & comment insights have been part of same module as they belong 1 single unit. Some consolidation of modules should take place to serve more objectives / insights

Reasons for choosing Konnect Insights

we kind of liked the features & layouts ( which are dynamic ) of the tool better than the other tools in the market. Its very easy to use & read data through this tool.

Reasons for switching to Konnect Insights

One module of Sysomos which is for social profiles tracking is very inconsistent in nature which is not the case with Konnect Insights

Manpreet Kaur C.

Verified reviewer

Public Relations and Communications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Excellent tool with great features and more importantly simple and beautiful user experience

The best tool I have used so far. Automation of tickets, classification, Queuing are some of the best features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All-in-one, very comprehensive, Good in all aspects of listening , customer experience management, analytics, dashboards, BI tools, publishing. More importantly simple and excellent user experience.

Cons:

Nothing as such. It is ever evolving so need more tutorials on new features. The tool is exhaustive

Amin S.

Verified reviewer

Entertainment

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

A very neat and clean interface and very user friendly for agents. Our overall turn-around-time has

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers an all-in-one tool and works seamlessly for agents who do response management and also for marketing and analysts who look at dashboards and listening / benchmarking reports. Easy to use and very friendly. Data is very rich and you don’t have to do any manual search. Covers all public platforms and for private platforms has more integrations than other tools.

Cons:

Difficult to find documentation on some of the features of the product.

Reasons for choosing Konnect Insights

1) All in features 2) Better conversation coverage 3) Great dashboards & charts 4) User friendly

Reshma P.

Verified reviewer

Publishing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Excellent CRM/ social listening tool to manage crisis communication at a reasonal price

Konnect Insights has helped us to realise the gaps in our marketing campaigns over the years. It has helped us to close those gaps and also helped us to understand strategies used by competitors to promote their products. It has helped us to do first hand research around products released by competitors and to stay updated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features and services offered by Konnect Insights are easy to use and user friendly. The reports generated can be sent to anyone for quick view. You don't need to login to view the reports. Customised dashboards helps to present data with actionable insights. 90% of the sentiment analysis provided by the tool on social media post analysis is authentic compared to any other listening tool available. Analysis of Instagram stories is really good. Analysis of posts and insights gathered from competitor social media channels is really commendable. Instant support from Konnect Insights customer service team. Details mentioned in the graphs are detailed and each graph is clickable for more information. It has also launched social media command centre recently and now we love it more. Overall the tool has never disappointed me ever since I started using it.

Cons:

Currently it does not capture activities on TikTok which is a big challenge for music record label like us. We do lot of influencer activity on TikTok and thousands of audience create videos everyday using our song. We don't have a tool that can capture TikTok activity as of now.

Rohini K.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Tool is very good & customer support is superb!

We have been using Konnect Insights for more than a year now. Since our ORM processes have been very well managed. My internal team member works on the tool full time daily. She has requested multiple additions in the tool. Konnect Insights team has been very supportive and they respond very quickly. All the requests or queries going to them gets resolved with high priority. They helped my team to understand the tool thoroughly. We are extreamly happy with the kind of support we are getting from Konnect Insights team. The two Apps of Konnect Insights as very useful and gives quick alters and response options on mobile. So your ORM is aleays under control even on the go. The analysis of brand as well as competition through Konnect Insights is very detailed. I will recommend Konnect Insights for ORM activities for the ease use & customer service/support! Keep up your pace team Konnect Insights; all the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use & Customer support. The tools has Apps which can be monitored on the go too.

Cons:

There were some missing features. But Konnect Insights team added those on our request.

Reasons for choosing Konnect Insights

We found the tool little easier to use than others in the initial demos given by all the tools

Salman S.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Good All-round Listening and Analytics Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Excellent coverage of major social platforms - An always-reachable team - Easy to use and understand - The module for social analytics of owned pages and competition is very useful - In-built Social CRM workflow module is great - One feature I absolutely love is the ability to track Instagram Tag mentions - Customizable dashboards - Not extremely expensive like other tools in the market

Cons:

- The keyword query builder could be way better (like Brandwatch) - Some results are discovered late and appear under new results, increasing the likelihood of the former getting missed - The structure of the export files could be more streamlined - Some fonts on pre-made reports can get illegible - While dashboards are customizable in terms of widget choices, it would be cool to have pre-made dashboard templates with wizards that ask the user of what is needed - Also, dashboards currently allow layouts of 100%, 2x50%, 3x33% and 4x25%. A dashboard where every widget is resizeable would be great

Geetika L.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2020

All in One Tool

The overall coverage of the tool is excellent. It has simplified the complexity of managing social media platforms for scheduling posts to tracking user engagement or making reports. We are happy to connect with konnect Insight.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best part is that one don't have to keep juggling between different social media platforms whether you are managing ORM, ads or social media of multiple brands. It's can capture the data from various platform and gives you options to make or present customized reports from the dashboard itself.

Cons:

It should have the option of Master account specially for agencies. Like a umbrella account from which management can switch to any account and see it's performance. Example Google offers MCC account.

Reasons for switching to Konnect Insights

Konnect Insight features were far better than One Direct

Ajay M.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

A complete end-end solution software for Digital Agencies and Brands

Always been good, customer support is always active and helpful irrespective if its a holiday. The overall Price factor as I compared to other listening tools in the market is cost-effective. It has all those features that are needed for any digital agency today. Listening + Analytics and Publishing module.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user-friendly and Customize too. Personalization is what I loved in this tool.

Cons:

Need more colors, themes and tool should be capable enough to add any manual data, Insights in dashboards and reports.

Reasons for choosing Konnect Insights

Very simplify in terms of my client requirements for Analytics, Listening, and Business Intelligence..

Pratish J.

Verified reviewer

Online Media

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

All in One!

Using 3 modules on a daily basis with a great experience. Excellent support team. May new things can explore with the tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AB Testing - It is the best option as the user is aware of what mentions he will get before creating the topic. No wastage of mentions. Customize dashboard. Amazing Social analytics module.

Cons:

Stats are not correct in CRM Report. Figures are not clearly seen in some specific charts. The dashboard should look more attractive with more themes.

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