Smith.ai 2026: Benefits, Features & Pricing

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Wondering if Smith.ai is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smith.ai

4.8

(29)

Pricing

Starting at $95.00 per month

About Smith.ai

Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount.

Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls.

Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make o...

Smith.ai Screenshots

Smith.ai Pricing and Plans

Starting price: $95.00 per month

Free Trial

Free Version

Starter

$95.00

flat rate, per month

Plan includes:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings

Basic

$270.00

flat rate, per month

Plan includes:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings

Pro

$800.00

flat rate, per month

Plan includes:

White-glove setup
Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription

Enterprise

Pricing available upon request

Plan includes:

All the Essential
Email Support
Phone Support
White-glove setup

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Smith.ai Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Smith.ai
A/B Testing
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Responses
Autoresponders
Calendar Management
Call Recording
Campaign Management
Canned Responses
Chatbot
Chat Transcript
Code-free Development
Communication Management
Configurable Workflow
Contact Management
Content Management
Contextual Guidance
Conversation Intelligence
Conversion Tracking
CRM
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Extraction
Data Import/Export
Data Security
Data Visualization
Drag & Drop
Engagement Tracking
Event Triggered Actions
File Sharing
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Geotargeting
Human Handover
Intent Recognition
Knowledge Base Management
Language Detection
Lead Capture
Lead Notifications
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Live Chat
Machine Learning
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Offline Form
On-Demand Communications
One-to-One Messaging
Online Forms
Performance Metrics
Personalization
Pipeline Management
Pre-Configured Bot
Predictive Analytics
Prioritization
Proactive Chat
Process/Workflow Automation
Product Recommendations
Query Suggestions
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Source Tracking
Speech Recognition
Support Ticket Management
Task Automation
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Visual Analytics
Workflow Management

Smith.ai Integrations

Capsule

Clio

Square Appointments

Lawcus

OnceHub

PracticePanther Legal Software

See all 66 integrations

Smith.ai User Reviews

Overall Rating

4.8

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.8

Kyle P.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Great support and easy setup

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setup was incredibly easy and the support to help do so was top notch.

Cons:

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Reasons for switching to Smith.ai

Better integration with my overall platform, better pricing, and overall better support.

Vendor Response

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Replied September 2020

Juanita H.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

I prefer a consistent person to answer the phone

I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Cons:

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Reasons for choosing Smith.ai

I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group

Vendor Response

Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!

Replied May 2022

Chad H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Avoid Smith.Ai

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I cant think of any positive experience. We used them as a last resort because the service was so terrible.

Cons:

Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date.

RJ N.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 6 months

Reviewed February 2021

Outstanding Option for CX Help

The team has been helpful, responsive, and has helped with everything along the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons:

It took some time to set up the Q&A portion initially, but it was well worth it.

Reasons for switching to Smith.ai

We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate.

Vendor Response

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Replied February 2021

Ramon L.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Smith Ai for Law Firm

Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to use phone reps to accurately receive message on our behalf.

Cons:

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

Christine S.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Don’t wait any longer - hire them !

Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Cons:

Reasons for switching to Smith.ai

I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more!

Vendor Response

Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.

Replied September 2020

Neal C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Smith.ai is a client lead generating machine!

Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors.

Cons:

It needs an easier way to white label the service.

Reasons for choosing Smith.ai

The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself.

Vendor Response

Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website.

Replied September 2020

Nicole G.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 6 months

Reviewed March 2019

Love Smith.ai Chat!

I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cons:

Nothing. I love it! Wouldn't change a thing.

Vendor Response

Hi Nicole, thank you for your time writing a lovely review! We're thrilled to hear that our chat solution has provided a level of comfort for your clients while integrating seamlessly with your existing CRM software.

Replied September 2020

Brian W.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 6 months

Reviewed March 2019

Simple way to start a great client experience

There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Quality of responses - we already use Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again.

Cons:

There is really nothing bad I can say about Smith Chat or Smith.ai as a company. We view them as a business partner and trust them to interact with clients and potential clients and represent us well, and they have never let us down.

Vendor Response

Thank you for the review, Brian! We're thrilled to hear that deploying our chat solution on your website was quick and easy. Our team of trained professionals always ensure to capture relevant information with your prospective clients.

Replied September 2020

Verified

Reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Great service - highly recommend