Carestream Dental 2026: Benefits, Features & Pricing

Good- I have been using it more often in various offices and it is very easy to use.

Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

*Business problems to solve and numerous benefits to realize :- Minimal radiation exposure, this can help to solve the problem of inaccurate or inadequate imaging, leading to improved diagnosis and treatment planning.* Streamlined Workflow: the software solutions can streamline various aspects of the dental practice, such as patient scheduling, charting, billing, and management of electronic health records (EHRs). By automating these processes, you can reduce administrative burdens, enhance productivity, and improve overall efficiency.* Enhanced Patient Communication: The software enables effective communication and collaboration with your patients. You can educate them about treatment options, visually demonstrate oral health issues, and share treatment plans using interactive tools. This improves patient understanding, engagement, and satisfaction.*Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals. By optimizing workflow efficiency, you can accommodate more patients, potentially increasing your revenue. Moreover, advanced imaging and treatment planning capabilities can attract new patients seeking high-quality dental care.* Compliance and Data Security; the denntal's software solutions adhere to industry standards and regulations for data privacy and security. By utilizing their products, you can mitigate the risk of data breaches, ensure HIPAA compliance,

Very good- I learn something new with the software weekly.

I wholeheartedly agree with with every negative comment made about this company. I was getting by just fine using a practice management software that was a fraction of the cost of Orthotrac but I allowed myself to foolishly be sold on Orthotrac thinking because it was made by a large corporation that the product and customer service would be better, I was wrong on both accounts .Orthotrac cloud is nothing like what is advertised. You cannot simply just log on from any device anywhere as promised you actually have download program on every device you wish to long on with and even then you can only log on a certain number of dedicated devices and if you try to use a new device you risk functionality loss. Their goal in not living up to their claim of any device anywhere is to upsell its customers on buying additional usernames which depending on who you talk with varies from $45 to $90 for each username on top of the monthly exorbitant monthly fee and other additional addons for eservices. Lastly,The customer service is the worst I have ever dealt with in any industry. NO ONE RETURNS YOUR CALLS so if you have any issue you are S.O.L.

This information of how Carestream stands behind their warranties and how they provide service to their customers isn’t necessarily going to be your experience; these are just the experiences I have had dealing with Carestream. Also, some of the x-ray units they sell must be better than the units I’ve purchased or the company wouldn’t still be in business. However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. Their training is all online, with no in person training. Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. Some of these units don’t need much training but do need some and that is not there. Regarding the quality of their product, the two 2400 machines died four times during the first year, could not be repaired and needed to be replaced. Durability and quality are nonexistent. Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. Assume their warranty is nonexistent on a practical basis. One last item, when we phone Carestream for help or with any questions we are generally unable to reach any person so can just leave a message. They do return the call but take two weeks to return the call whether we call their main office or our “local” representative. Phone support is poor. While you may be evaluating dental or medical x-ray units other than the specific ones I purchased, the attitudes and service of the Carestream company are still there whatever particular unit you are considering.

Bad is a very mild word . If there was minus stars , I would go for minus 5 . It’s amazing how they can get away with this kind of service and product in the USA . You may be luck if you get connected to tech support in Romania

My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.