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IDEXX Neo vs Covetrus Impromed

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Updated December 14, 2025

IDEXX Neo vs Covetrus Impromed: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$290.00

per month

$5,000.00

one time

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Multi-Location
4.71
Appointment Scheduling
4.56
Prescription Processing
4.33
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Appointment Scheduling
4.23
Prescription Processing
4.08
Billing & Invoicing
3.99
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Integrations
CardConnect
CardConnect
Deputy
Deputy
Vetstoria
Vetstoria
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Pros / Cons
  • I enjoyed using IDEXX Neo because designed to be user-friendly.
  • Recently we found out the Card connect that is intgrated with Neo and recommended by Idexx had been charging us between 40-69 dollars every month since March of 2023. despite the fact that we were told everything had been cancelled.
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  • Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations
  • No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5
3.8/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
3.7/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5
3.7/ 5
Functionality
3.9/ 5
3.9/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad