IDEXX Neo vs PetDesk: Which is best for you?

I enjoyed using IDEXX Neo because designed to be user-friendly.

Recently we found out the Card connect that is intgrated with Neo and recommended by Idexx had been charging us between 40-69 dollars every month since March of 2023. despite the fact that we were told everything had been cancelled.

I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does.

Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders.