Mend 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Mend

4.6

(920)

Pricing

Pricing available upon request

About Mend

Launch your Behavioral Health Telemedicine program today.

Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data.

Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links.

Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.

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Mend User Interface

Popular Mend Alternatives

Main Product

Mend

4.6

(920)

Ratings Breakdown

4.56Ease of use
4.51Value for money
4.60Customer support
4.52Functionality

Pricing

Available upon request

Get Price

Alternative Product

Doxy.me

4.6

(1224)

Ratings Breakdown

4.86Ease of use
4.83Value for money
4.53Customer support
4.58Functionality

Pricing

Starting at $35.00 per month

Get Price

Alternative Product

TherapyNotes, LLC

4.7

(951)

Ratings Breakdown

4.67Ease of use
4.60Value for money
4.74Customer support
4.48Functionality

Pricing

Starting at $59.00 per month

Get Price

Alternative Product

TheraNest

4.4

(1019)

Ratings Breakdown

4.30Ease of use
4.26Value for money
4.39Customer support
4.12Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

AdvancedMD for Mental Health

4.0

(7)

Ratings Breakdown

3.43Ease of use
3.0Value for money
3.0Customer support
3.43Functionality

Pricing

Starting at $0.01 per month

Get Price

Alternative Product

Zanda

4.6

(204)

Ratings Breakdown

4.48Ease of use
4.40Value for money
4.57Customer support
4.39Functionality

Pricing

Starting at $19.00 per month

Get Price

Mend Pros and Cons

We analyzed 920 verified reviews for Mend to find out what actual users really think.

Select to learn more

Simple And Intuitive Experience

Mend offers a user-friendly interface that makes it easy to access and navigate healthcare services. Users consistently mention the straightforward setup, clear instructions, and quick process, making it convenient for both patients and providers to use the platform efficiently.

Mend Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Mend Features

Popular features found in Telemedicine
Appointment Management
Billing & Invoicing
Charting
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Online Forms
Payment Processing
Practice Management
Self Service Portal
Video Conferencing
More features of Mend
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
API
Appointment Scheduling
Assessment Management
Automated Scheduling
Bill Payment
Calendar Management
Calendar Sync
Call Reminders
Care Plan Management
Care Summaries
Chat/Messaging
Client Database
Contact Database
Customer Database
Customizable Branding
Customizable Forms
Document Management
Drag & Drop
EHR-Agnostic
Electronic Signature
Email Reminders
EMR/EHR
File Sharing
For ABA Industry
For Medical Purposes
Group Scheduling
Health Record Access
Historical Reporting
Initial Assessments
Intake Management
Lab Results
Live Chat
Medical Billing
Messaging
Mobile Access
Multi-Language
Multi-Location
Multi-Physician
Multiple Appointment Types
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Payments
Online Scheduling
Onsite Registration
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Reminders
Physician Management
Physician Scheduling
Prescription Renewal
Real-Time Reporting
Recurring Appointments
Reminders
Remote Treatment Planning
Reporting/Analytics
Reporting & Statistics
Rescheduling
Scheduling
Secure Messaging
Self Check-In/Check-Out
SMS Messaging
SMS Reminders
Surveys & Feedback
Task Management
Telemedicine
Therapy Notes
Third-Party Integrations
Treatment Planning
Two-Way Audio & Video
Video Consultations
Virtual Meetings
Virtual Waiting Room
Waiting Time Tracking
Website Integration

Mend User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

18%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Steven D C.

Verified reviewer

Consumer Services

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed June 2024

Telehealth Visit

The Representative from Mend did a magnificent job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the attentiveness by the nurse that I spoke with. She was really eager to know and seemed to enjoy what she does. Very thorough in providing excellent care.

Cons:

The Representative did a great job and met my needs

Kristen R.

Verified reviewer

Individual & Family Services

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed December 2024

Mend counseling really helps

Plesant and effective. Not much more to say

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy.to use. Secure. Allows me to meet from the comfort of my home.

Cons:

Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing.

Reasons for switching to Mend

The Office made the switch so if i wanted to meet with my counselor this is what we use

Bethany D.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2018

Good product

Previously 4

My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

Cons:

You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.

Rachel R.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Mixed Feelings- Healthcare

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Cons:

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Reasons for choosing Mend

The practice management/ front office features.

Reasons for switching to Mend

Better scheduling and EPM options with Mend. Needed more flexibility.

Christi R.

Verified reviewer

Food & Beverages

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed September 2024

Thankful and grateful

Appreciate all the help I’m getting! I am so so so so need and to know that there is a group that has my back is an espresso positive and reassuring I can’t even describe….

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am appreciating the ease to get mental health help… Though there has been some rocky parts pertaining to my ADHD… Everyone has come together to make sure I am taken care of so far

Cons:

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Reasons for switching to Mend

My endurance number one… But it was a little pricey compared to what I’m paying now

Jennifer H.

Verified reviewer

Consumer Services

Self-Employed

Used other for free trial

Review source

Reviewed July 2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Reasons for switching to Mend

I made sure to switch to Zoom because it's completely free no matter what, and since then I haven't used Mend because we already got to go over my results where he could show me what's going on with my back. Mean while I was grateful for mend because it was simple to be able to see my own X-rays so that we can figure out the next step of where to go from here.

Vendor Response

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Replied July 2020

Christopher R.

Verified reviewer

Building Materials

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2025

[sensitive content hidden] thank you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I just wanted to compliment my teacher and counselor [sensitive content hidden] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. She has been very lenient and persistent at the same time teaching me responsibility and consequences due to my actions. I’m very thankful for this support group and most of all [sensitive content hidden]. I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Cons:

Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that

Angela R.

Verified reviewer

Mental Health Care

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed April 2025

Experience with Mend

Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments.

Cons:

Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome.

Alexandra H.

Verified reviewer

Individual & Family Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed April 2025

Mend is a Life-Saver

It has been amazing for me to keep attending my mental health appointments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability. I wouldn't be able to attend my mental health appointments without Mend.

Cons:

I've been using Mend to attend my weekly therapy appointments for 4 years and I have no complaints so far.

Evan G.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed February 2025

Incredible listener , incredible advice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] really listened, and that meant a lot to me.. I’ve been holding onto past traumas, and I feel he’s perfect for me to open up to. It just depends on pricing because I’m really struggling financially.

Cons:

[sensitive content hidden] listened to me, and complimented me on my level of awareness, willingness to open up , and he is going to try everything to figure out a way for me to take classes without it hurting my pockets.. 10 out of 5 stars for him!

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