Patagonia Health 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Patagonia Health

4.0

(69)

Pricing

Starting at $500.00 per month

About Patagonia Health

Patagonia Health provides a cloud and apps-based software solution designed specifically for organizations providing Behavioral Health, Mental Health and Substance Use Treatment services. Patagonia Health’s solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM) and Billing software. The company’s mission is to solve two major barriers to EHR adoption; usability and cost; and address customers’ number one problem: billing. Patagonia Health’s solution is easy to learn and is organized to improve workflows, streamline operations and increase efficiency to enable better client experiences.

Patagonia Health gives users the tools necessary to deliver the best care, including assessments, case management, treatment plans, progress notes, group notes, e-prescribing and clinical quality measures. To increase productivity, information entered into Patagonia Health follows a golden thread. Enter data one time, and it populates throughout the entire system. Additional functionality, such as screening assessments and counseling tools, further enables clinicians to spend more time providing quality care.

Unlimited support is available to...

Patagonia Health Screenshots

Patagonia Health Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Basic

$500.00

per user, per month

No plan information available

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Patagonia Health Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Patagonia Health
Alerts/Notifications
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Calendar Management
Charting
Claims Scrubbing
Client Portal
Confirmations/Reminders
Credit Card Processing
Data Security
Electronic Payments
Email Marketing
Email Reminders
Employee Management
EMR/EHR
For Group Therapy
For Medical Purposes
For Mental/Behavioral Health
For Substance Abuse Therapy
HIPAA Compliant
Initial Assessments
Insurance Eligibility Verification
Meaningful Use Certified
Mobile Alerts
Multi-Provider Practice
No-Show Tracking
ONC-ATCB Certified
Online Booking
Patient Intake
Patient Records Management
Payment Processing
Practice Management
Progress Notes
Progress Tracking
Records Management
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Self Service Portal
SMS Messaging
Staff Management
Telemedicine
Therapy Notes
Treatment Planning
Workflow Management

Patagonia Health User Reviews

Overall Rating

4.0

Ratings Breakdown

30%

45%

19%

Secondary Ratings

Ease of Use

3.8

Value for money

3.9

Customer support

4.0

Functionality

3.8

Dawn C.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Like Patagonia

Previously 4

I've had a great experience with Patagoina Health.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 4

Functionality

Previously 4

Pros:

I feel it is very easy to use and very easy to understand

Cons:

I don't believe I have any cons at this point and time

Reasons for switching to Patagonia Health

Company made the switch so i'm unaware of the reason

Melissa D.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Great EMR system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Patagonia Health is the ease with client retention, insurance eligibility, Billing, accounts receivable, client reminder messages, etc...

Cons:

One problem I do have with Patagonina Health is that it is app based. Too many times our internet doesn't support it properly and the program freezes.

Reasons for choosing Patagonia Health

Many WI based Family Planning programs were already using Patagonia Health, so the support and transition was easy.

Reasons for switching to Patagonia Health

Our previous program was difficult to use. We couldn't pull our annual reports. There were too many problems with the old system.

lauren g.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for free trial

Review source

Reviewed February 2025

Good EHR software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer serivice was wonderful and very responsive

Cons:

The platform is a little more expensive!

Jessica G.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

We were a "VW health department" with a "Cadillac EHR" system.

If our department ever changed electronic health records systems again, I'd take it as a sign from heaven to retire. Once I learned the Patagonia system, I enjoyed using it and trust it. My only drawback is that I learn by doing, not reading instructions on what the system can do, so I have a feeling there are many features that I'm blind to, because none of us got more than a couple days of cursory training, and webinars just don't cut it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was new to the world of insurance and medical billing when I took the job of biller. Knowing nothing about this world, I had nothing to compare it to, but I found Patagonia very logical and understandable. Our health department at that time was very small, and I'd often joke that we were a "VW" health department with a "Cadillac" EHR system (Patagonia Health). But I was very grateful for the system and how it functioned, because there was no one in our office who understood the Patagonia system very well, let alone the billing aspect. What I especially appreciated was their support team. They were fabulous in giving guidance and assistance. I couldn't have done my job without them. The Patagonia billing consultant,[sensitive content hidden], was and is a great teacher and resource. I've also appreciated the improvements they continue to make, like showing the balance remaining when posting payments.

Cons:

My only complaint about Patagonia Health has been recent. I have been a vocal cheerleader among other billers, encouraging them to try Patagonia Health. However, in the last year, the support team has been more "aloof" and one cannot reach them by phone, only by submitting "support tickets" which are less than satisfying to use because an issue isn't always easy to explain or be understood, especially when I'm still a "newbie" (after 6 years) to the insurance billing system.

Reasons for switching to Patagonia Health

Our health department purchased Patagonia Health just two months before I arrived on the scene, so I'm not totally sure about all of the reasons; I know financial assistance was a big incentive. Wichita State University got the grant and offered it to all the health departments that would switch to Patagonia. I thought it was an awfully fancy system for a little health department, but now that we've gone through a pandemic and our department is growing, Patagonia has been a great asset.

Sarah D.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Highly Recommend

Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years. Very happy we chose them for our EMR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Patagonia Health for our EMR since 2017. System is easy to use, follows a common sense workflow. We like that it's customizable as far as individual views for charts/widgets/apps. Built specifically for public health, and captures the important information needed for State and Federal reporting.

Cons:

Calendar is not ideal when searching for next available appointment, prefer more of a scheduling template than calendar appointment type of system. The letter editor feature is more complicated to use than expected, takes many edits to get the best final letter.

Reasons for choosing Patagonia Health

Best value, workflow and billing system compared to other products.

Reasons for switching to Patagonia Health

Our old system was being phased out and support would no longer be an option.

Keith M.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Beware

When compared to paper charts, Patagonia Health is absolutely a better alternative. Unfortunately, they are still new to the behavioral health sector and the majority of their assets still appear to be geared to Public Health.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Transitioning from paper to electronic was nice, and made many functions easier to implement within our clinic. Having information at the click of a mouse is nice.

Cons:

Patagonia Health started as a platform for Public Health. We were one of the first agencies using it for behavioral health (which they hid from us when signing on) and the early growing pains are apparent. I have been in the field for 30 years so I know what works and what is needed, and their response time in implementing is slow if it happens at all.

Reasons for choosing Patagonia Health

Pricing, and our agency received funding to implement an EHR and they met all benchmarks required by the State.

Allison S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Patagonia Health not as easy as it seems.

Less than adequate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Data reporting and scheduling have been the most user friendly.

Cons:

Most everything else. It is not user friendly, we have to find multiple work arounds. We were told that we could customize things to our liking and we have learned that there are very few pieces we can do that with and more often than not have to put in a ticket to change a simple template. The billing end has added so much work for our biller and made it difficult to chase rejected claims. She was trained wrong and then told she wasn't doing the process right. It is very difficult to get adequate support when your trainer is also your go to for support but that person is also always on the road training other groups. Overall, we are experiencing buyer's remorse.

Reasons for choosing Patagonia Health

Demo was good, cost was reasonable.

Reasons for switching to Patagonia Health

Supporting hospital was moving away from the product.

Brooke K.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

2023 Patagonia Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the ease of Patagonia. It's easy to create appointment slots, schedule appointments, input client information, save vaccines. Patagonia is great for easily finding kids that are behind on vaccines or need to have a follow up phone call. I enjoy the "flag" feature. This feature makes it easy for my coworkers and I to easily see pertinent information when it comes to our clients.

Cons:

I really dont have anything I dislike about Patagonia. If I had a complaint, it would be that you can't pull reports more than 3 months at a time. It makes things more time consuming when trying to pull a report, but I understand why it was changed.

Devon D.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Avoid if you can

Terrible. 10/10 would not recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There's really not much I do like about Patagonia. Some things are easy to use, but overall do not recommend.

Cons:

Not very user friendly, it's very outdated. It takes forever to get something changed if the process or widget is outdated or something isn't working well, that is if you are allowed. Like you could do so much with care plans in the Maternal Health widget but because other people haven't requested the change, then it isn't going to happen. The maternal health records print out horribly. You can't search people by phone number which is vital in some cases. I have used other EMRs like Athena and they are much more user friendly and customizable to fit the health care workers needs.

Lindsey M.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2023

1 Star - Would not recommend

Overall, I would not recommend this software to anyone. In over 25 years working medical practices and facilities I've worked with dozens of software systems, none of which has been this inept. It is a daily struggle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate that Patagonia is web based.

Cons:

This system is not intuitive, it is very cumbersome to perform even basic tasks. I was given exactly one day of training on the billing/claims process 6 weeks before we went live. We were told we would have a trainer onsite during the first week of implementation, we in fact had a trainer for one day. It took 3 months to finally meet with a billing specific trainer at which time we learned that we had been trained incorrectly in certain tasks and are now spending time to try and clean up patient accounts. This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone. We had hoped to start with a clean billing system, unfortunately that did not happen.

Reasons for choosing Patagonia Health

The demo that we received was great, it seemed as if we would have everything that we needed and that the system along with the support that was available was going to be very robust.

Reasons for switching to Patagonia Health

Licensure was ending

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