Waitwhile 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Waitwhile

4.7

(63)

Pricing

Starting at $29.00 per month

About Waitwhile

Waitwhile is a waitlist and scheduling software that helps businesses streamline the entire queuing process, from guest check-ins to notifications via SMS and email. It also offers a powerful API to facilitate integration with third-party applications.

Waitwhile Screenshots

Waitwhile Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Up to 50 visits / mo
1 location
$2 / mo SMS credit
Up to 5 emails / visit
Email & push team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk

Starter

$29.00

flat rate, per month

Plan includes:

Up to 3000 visits / mo
4 locations
$15 / mo SMS credit
Unlimited email messages
Email & push team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk

Business

$49.00

per month

Plan includes:

Up to 10,000 visits / mo
4-10 locations
$25 / mo / location SMS credit
Unlimited email messages
Email, Push & SMS team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk

Enterprise

Pricing available upon request

Plan includes:

Unlimited visits
Unlimited locations
Unlimited SMS messages
Unlimited email messages
Email, Push & SMS team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk

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Waitwhile Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Waitwhile
Access Controls/Permissions
Alerts/Notifications
API
Appointment Scheduling
Calendar Management
Class Scheduling
Client Database
Client Management
Confirmations/Reminders
Contact Database
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customizable Branding
Customizable Fields
Dashboard
Email Alerts
Email Marketing
Employee Management
Employee Scheduling
Engagement Tracking
Facility Scheduling
For Restaurants
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Prioritization
Public Waitlist
Queue Management
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Reminders
Reporting & Statistics
Rescheduling
Reservations Management
Resource Scheduling
Room Booking
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
SMS Reminders
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking

Waitwhile Integrations

Salesforce Sales Cloud

Zapier

Mailchimp

Waitwhile User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.4

Mats Alexander M.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

I find this software easy to use and it has helped us serve our customers more efficiently.

The speed of delivery of products, improved customer service, and internal productivity benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons:

We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Brett S.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Great combo for scheduling and waitlisting

Our business would suffer greatly without the software it does almost everything we need it to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduling and reminder texts. The view and back end use.

Cons:

Sometimes searching for future appointments is a little more difficult than I’d like

Reasons for choosing Waitwhile

Had waitlist and booking capabilities also it is web based not app based

Vendor Response

Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Replied November 2021

Luis B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Great system BUT

Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up

Cons:

I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect

Reasons for choosing Waitwhile

I was sold be the ease of the system then

Reasons for switching to Waitwhile

I thought is it was better , but not

Vendor Response

Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com

Replied November 2021

Sarah H.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Our clients love the reminders

It has really helped our client satisfaction.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office.

Cons:

I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day.

Vendor Response

Hi Sarah! Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature! Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings If you’re still experiencing issues, feel free to reach out to our support team via chat!

Replied October 2024

Verified

Reviewer

Education Management

10000+ employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Want a more organized way to manage your waitlists? Use this!

Ratings Breakdown

Ease of use

Functionality

Pros:

Love how we don't have to physically have the customers write their names down on a piece of paper. Very convenient to manage waits.

Cons:

I don't have anything I do not like about this platform just yet.

HBL B.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

I would like to extend my gratitude for all the wonderful work that you have done on waitwhile.

fewer traffic jams. I had guys waiting in the hallways clogging the isles. now they can wonder to other shops get a coffee and waitwhile will text them when it's about their turn. a lovely concepts.just a wonderful experience. Waitwhile is exactly what my business needed. I was looking for something like this a couple of years ago.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would like to extend my gratitude for all the wonderful work that you have don o waitwhile.that I get to use every day that my business is open... you have listened to the needs and continue to work on it to improve the ease for my clients and myself... thank you so much for listening and making it streamline for my clients and myself.. keep up the great work!

Sergio D.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

An app with a lot of promise but not delivering on all its advertised features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.

Cons:

There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.

Verified

Reviewer

Publishing

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2021

Good queue management software

Ratings Breakdown

Ease of use

Functionality

Pros:

The API is very useful, because we rely heavily on 3rd party integrations and our internal software.

Cons:

It lacks the following: Calendar/Reminder System, Booking Notes and Appointment Management. And it's mainly web-based without native smartphone apps. That a Minus!

Vendor Response

Thank you for sharing your experience! We're so happy to hear you found our API useful. We're constantly working to improve our product and are always grateful for customer feedback. We've communicated your ideas on what we can work on in the nearest future to our engineering team. We're working on releasing our native app, which will hopefully make your product experience even better. Thanks again!

Replied November 2021

Emilie G.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed April 2018

I used Waitwhile to manage the waitlists for sold out shows at a medium sized venue.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The UI of the software is clean and easy to understand. It was easy to quickly explain its usage to new team members. The software operates quickly and efficiently - I had no major troubles with it while using it. Within the context of a sold out concert, patrons will usually wait in line at the box office for more tickets to be released. Having a tool that texts them when spots open up allows them to leave the venue without losing their spot in line - this is very helpful in maintaining positive relationships with venue customers. Waitwhiles customer service team also has an amazing response time - I emailed with a question during a concert one night, and got a response in less than 5 minutes!

Cons:

The only specific feature that I'm not a fan of is the check mark button that, when clicked, dismisses a patron from the wait list (ie: marks them as having gotten into the event). My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist.

Erin D.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed April 2018

This has definitely changed how we handle our wait list on weekends for the better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it is accessible anywhere and that the system is so automated. Having the system be able to text a guest instead of waiting for us to call has been really efficient.

Cons:

I wish it were an application that didn't rely so heavily on websites. Sometimes, the wait time for a website to load can make it a little frustrating for the guest.

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