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Wati vs Zipchat

Updated January 22, 2026

Wati vs Zipchat: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$39.00

per month

$49.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Mass Texting
4.70
CRM
4.67
Chat/Messaging
4.67
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Customer Support
4.94
Transcripts/Chat History
4.83
Chatbot
4.75
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Integrations
HubSpot CMS Hub
HubSpot CMS Hub
Shopify
Shopify
WooCommerce
WooCommerce
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WooCommerce
WooCommerce
PrestaShop
PrestaShop
BigCommerce
BigCommerce
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Pros / Cons
  • The best part of the software is the variety of options available for running campaigns, especially the Re-try option to failed contacts, which is very needed as otherwise manually retrying is very time consuming.
  • G Sheet plugin sometimes crash abruptly which can cause slight delay in task but happened only very few times, each time support team stepped in to help us
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  • Zipchat provides extremely accurate customer service regarding the products on our two websites, offering advice just as we would ourselves and carefully reading all the information.
  • The customization options for chat design and advanced reporting could be improved.
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Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.7/ 5
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.9/ 5
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad