Lime Connect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lime Connect

4.6

(647)

Pricing

Starting at $100.00 per month

About Lime Connect

Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing.

Lime Connect has a powerful website messenger that companies can integrate into their website in just a few steps.
The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Lime Connect AI Automation Hub. This feature is connected to an AI knowledge base that lea...

Lime Connect Screenshots

Lime Connect Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Free

$0.00

usage based, per month

Plan includes:

Feedback Options
Image and Video Support
Messenger Customization
Multi-Language Support
Unlimited Contacts
Unlimited Conversations
Unlimited Website Implementations
Website Messenger

Team

$100.00

flat rate, per month

Plan includes:

Add-Ons
Channel Access
Feedback Options
Image and Video Support
Messenger Customization
Multi-Language Support
Unlimited Contacts
Unlimited Conversations
Unlimited Website Implementations
Website Messenger

Corporate

$320.00

flat rate, per month

Plan includes:

Add-Ons
Analytics
Channel Access
Feedback Options
Image and Video Support
Live Translation
Messenger Customization
Multi-Language Support
Screen Sharing
Unlimited Contacts

Flex

Pricing available upon request

Plan includes:

Add-Ons
Advanced Routing
Analytics
Channel Access
Chatbot
Feedback Options
Full API Access
Image and Video Support
Live Translation
Messenger Customization

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Lime Connect Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Lime Connect
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Chatbot
Chat Transcript
Communication Management
Configurable Workflow
CRM
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Drag & Drop
Email Management
Feedback Management
For Sales/Marketing
Geotargeting
Human Handover
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Qualification
Live Chat
Mobile App
Multi-Channel Data Collection
Multi-Language
Natural Language Processing
Negative Feedback Management
Offline Form
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Proactive Chat
Push Notifications
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Template Management
Usage Tracking/Analytics
Video Chat
Video Support
Widgets
Workflow Management

Lime Connect Integrations

Cloudflare

Highrise

Freshdesk

UserVoice

Slack

Zendesk Suite

See all 33 integrations

Lime Connect User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.6

Functionality

4.5

Brayan Agostinho D.

Verified reviewer

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

beautiful real-time chat software developed on web and mobile

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Mohamed Salah B.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Amazing Customer Service Experience with Userlike

Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Cons:

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Reasons for switching to Lime Connect

Userlike stands out from its competitors due to its comprehensive feature set, ease of use, and great customer service team. This makes it an excellent choice for any customer service team looking for a reliable and efficient tool.

Vendor Response

Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting!

Replied February 2023

CEDRIC F.

Verified reviewer

Business Supplies and Equipment

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Good solution but I regret my choice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, many features, Userlike helped us to improve our sales

Cons:

For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage

Reasons for switching to Lime Connect

because the cost was too high, because the cost was too high

Vendor Response

Hi Cedric, Thanks for your review. We’re sorry to hear that the CSV report doesn’t work as expected. Feel free to contact us via chat so we can discuss a solution for exporting your conversations and getting them in the right format. We understand that you miss a callback feature, but at the moment we have to prioritise other features and improvements that are more requested. If you want to add a booking page for now, we recommend our Quicklinks feature or a chatbot option.

Replied January 2025

Coty T.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Absolutely wonderful!

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Reasons for switching to Lime Connect

Userlike had so many better options and features

Vendor Response

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Replied September 2019

Kevin R.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2017

Hard To Pass Up On

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Cons:

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Pavel A.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Software that almost ruined our business

We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice design, widget customisation features

Cons:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Vendor Response

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Replied January 2021

Abimbola K.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Effective but a mobile app is a must.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons:

Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Oscar T.

Verified reviewer

Internet

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Impressive customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Cons:

New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

Pratik K.

Verified reviewer

Broadcast Media

201-500 employees

Used daily for unspecified

Review source

Reviewed February 2017

User friendly | Supports offline messaging | Supports sending custom data for user identification

I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons:

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Bukola S.

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Affordable and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons:

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Showing 1 - 10 of 647 Reviews

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