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ThousandEyes

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Overview
ThousandEyes

ThousandEyes 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
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  • Integrations
  • User Reviews
  • Popular Comparisons

Overview

ThousandEyes
ThousandEyes
4.6
(8)

Pricing

Pricing available upon request

Top Alternatives

About ThousandEyes

ThousandEyes is a cloud-based network monitoring tool suitable for large and midsize businesses across all industries. It offers tools to help manage application delivery, view real-time performance data and receive alerts and reports.

Network data monitoring tools include network visualizations that allow users to view loss per interface, latency per link and path changes over time at various points along the network path. Visualizations include enterprise, WAN and internet segments. ThousandEyes can monitor TCP, VoIP, FTP and HTTP-based traffic, as well as remotely-hosted applications and remote-worker performance.

ThousandEyes offers network outage detection, which identifies routing issues and provides users with possible causes for the outage. Routing issues are grouped by country and autonomous system. Users can also configure reports and alerts, view historical data and save events such as configuration changes.

Support is offered through an online knowledge base, chat, email and over the phone. Monthly and annual pricing is available.

ThousandEyes User Interface

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0
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ThousandEyes Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    ThousandEyes Features

    • Popular features found in Network Monitoring
      Bandwidth Monitoring
      Baseline Manager
      Data Visualization
      Device Auto Discovery
      Incident Management
      IP Address Monitoring
      Network Analysis
      Patch Management
      Real-Time Data
      Simple Network Management Protocol (SNMP)
      Threshold Alerts
      Uptime Reporting
    • More features of ThousandEyes
      Alerts/Escalation
      Alerts/Notifications
      API
      Connectivity Management
      Customizable Reports
      Dashboard
      Monitoring
      Network Monitoring
      Reporting/Analytics
      Server Monitoring
      Service Level Agreement (SLA) Management
      Troubleshooting
      Virtualization
      Web Traffic Reporting

    ThousandEyes Integrations

    PagerDuty
    PagerDuty
    Slack
    Slack

    ThousandEyes User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    75%

    4

    13%

    3

    13%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.2

    Customer support

    4.7

    Functionality

    4.6

    Have you used ThousandEyes and would like to share your experience with others?

    Brian's profile
    Brian B.

    Verified reviewer

    Information Technology and Services

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2021

    Love the network path visualization

    5

    This product is very easy to implement and manage. Their customer support has also been very helpful.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The network path visualization help a lot with identifying whether there is an issue on the internet versus our company's infrastructure. Their customer support is also top notch and super responsive to any questions I've had.
    Cons:
    Would really like to see more alerting options around the enterprise agents themselves.

    Reasons for switching to ThousandEyes

    We didn't actually switch, but we added ThousandEyes in addition to Pingdom to have a monitoring tool that was more customizable and gave us more information.

    Read More

    MA
    Moustafa A.

    Verified reviewer

    Maritime

    10000+ employees

    Used daily for more than 2 years

    Review source

    Reviewed January 2025

    Excellent Network and Application Monitoring Tool

    5

    My overall experience with ThousandEyes is sensational. I am thankful for ThousandEyes for being able to get me and my team the management capability to manage a complex and dynamic infrastructure. ThousandEyes is a very powerful solution for organizations which are looking to improve the visibility and mitigate huge impacts due to major incidents.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I have been using ThousandEyes for more than three years now and since then it has been a gamer changer for our enterprise generally and our IT department specifically. It has the ability to provide end-to-end visibility into network paths, applications which increased our capability to improve the user experience as we were able to enhance our troubleshooting processes and reduce downtime. ThousandEyes allowed us to reduce the time it was required to fix/solve a major incidents, as it allowed us to point to exactly where the issue is rising and how to solve it. ThousandEyes' interface is definitely intuitive as it comes with a highly customizable dashboard that make tracking key metrics simple. I also value the integration capabilities that ThousandEyes has, it works seamlessly with cisco components so it enable a unified IT workflow.
    Cons:
    I believe that there would be a few areas for improvements, for example I think the pricing should be more attractive that how it's currently, as the larger the infrastructure the more expensive the solution will be. I have noticed occasionally delays in updating certain dashboard especially during the peak hours. I would also like to get the functionality of ThousandEyes for offline networks and the isolated components environment as the platform rely on cloud agents.

    Reasons for choosing ThousandEyes

    The product's excellent reputation was the main reason of why we chose it over other competitor.

    Read More

    AA
    Audrey A.

    Verified reviewer

    Civil Engineering

    5001-10000 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2021

    Barely noticeable

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Functionality
    icon
    Pros:
    ThousandEyes is barely noticeable on your computer and barely uses any of the resources. You will hardly ever notice it constantly running in the background unless you see it in the task bar panel.
    Cons:
    When it was first installed, our company made no announcement and so many of us were startled when we saw a suspicious creepy orange eye appear on our computer taskbar. It looks like a creepy spyware symbol. The company forum was filled with concerns that spyware had been installed. It was resolved when the company posted about the ThousandEyes installation. Occasionally I still get slightly alarmed when I see a bright orange eye appear on the bottom right corner of my screen. I really would recommend changing their logo. The combination of the creepy eye logo and company name "ThousandEyes" really should be reevaluated.

    Read More

    AT
    Alejandra T.

    Verified reviewer

    Broadcast Media

    201-500 employees

    Used daily for less than 2 years

    Review source

    Reviewed April 2025

    Good Experience using Thousand Eyes

    5

    Implements quite smoothly and easy. The front end is very user friendly.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Works in accordance con Cisco switches and ACI
    Cons:
    We use only Cisco Networking components. I couldn´t say how it would work with other vendors.

    Read More

    pn
    phuc n.

    Verified reviewer

    Computer Networking

    51-200 employees

    Used weekly for free trial

    Review source

    Reviewed January 2025

    ccna to palo perspective + thousand eye

    4

    The ThousandEyes application turned out to be very useful, a network engineer toggling two very useful equipment - CCNA certified hands-on network troubleshooting and management experience. The real end-to-end visibility with a unique mountain of information on network performance that has helped identify and troubleshoot issues in a critical complex environment.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    Positives: It is very easy to use: The very user-friendly interface made it easy for engineers like myself to visualize a path in networks and surround every main reason that might cause a problem on Path Visualization: intuitive and effective. Powerful troubleshooting tools: The ability to monitor real-time performance, packet loss, latency, and DNS issues are a big factor in making the mean time to restore services (MTTR) lower in T2 support. Cloud and Application Monitoring: In today's world where companies almost move to adopted cloud services, ThousandEyes allows quick troubleshooting of the connectivity in platforms like AWS/Azure or SaaS applications and partnered traditional networking into modern environments. Collaborative Insight: The ability to share extended reports and visuals with coworkers or service providers eased the communication process in any situation, including escalation.
    Cons:
    Deeper Firewall integration: While the platform does diligence for well into the investigation of network paths, tighter internal integration with a firewall vendor such as Palo Alto (i.e., for policy impact) could add enhanced value. Pricing: Smaller organizations may think twice about the entry costs, but in the end, for the larger enterprise, the value usually surpasses this consideration.

    Read More

    Adam's profile
    Adam F.

    Verified reviewer

    Oil & Energy

    201-500 employees

    Used daily for less than 6 months

    Review source

    Reviewed February 2023

    Useful network monitoring tool

    5

    Thousand Eyes has been a useful addition to our troubleshooting tools and I look forward to implementing further tests and agents.

    Ratings Breakdown

    3
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    ThousandEyes has proved to be a useful tool to check uptime and latency between different locations and endpoints. The graphical dashboard and point to point traffic view is excellent for troubleshooting.
    Cons:
    Thousand Eyes looks to be a good product and I'm excited to use more of the features. The pricing structure and management can be confusing and difficult to get head around at first.

    Read More

    Srishti's profile
    Srishti K.

    Verified reviewer

    Information Technology and Services

    10000+ employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2019

    Helpful tool for Network Devices Monitoring

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    This tool is really helpful in monitoring different network devices.
    Cons:
    I have never faced any issues. I am really happy.

    Read More

    WL
    Wallace L.

    Verified reviewer

    Information Technology and Services

    1001-5000 employees

    Used weekly for more than 2 years

    Review source

    Reviewed December 2019

    ThousandEyes

    5

    it's decent. It could be a bit much at first and need a bit to get used to.

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    It's a very nice network monitoring tools, it helps looking at our network performance and report issues.
    Cons:
    It does take some time to get the dashboard to set up, but that's pretty much true for all monitoring tools

    Read More

    Showing 1 - 8 of 8 Reviews

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