ThousandEyes 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ThousandEyes

4.6

(8)

Pricing

Pricing available upon request

About ThousandEyes

ThousandEyes is a cloud-based network monitoring tool suitable for large and midsize businesses across all industries. It offers tools to help manage application delivery, view real-time performance data and receive alerts and reports.

Network data monitoring tools include network visualizations that allow users to view loss per interface, latency per link and path changes over time at various points along the network path. Visualizations include enterprise, WAN and internet segments. ThousandEyes can monitor TCP, VoIP, FTP and HTTP-based traffic, as well as remotely-hosted applications and remote-worker performance.

ThousandEyes offers network outage detection, which identifies routing issues and provides users with possible causes for the outage. Routing issues are grouped by country and autonomous system. Users can also configure reports and alerts, view historical data and save events such as configuration changes.

Support is offered through an online knowledge base, chat, email and over the phone. Monthly and annual pricing is available.

ThousandEyes Screenshots

ThousandEyes Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

ThousandEyes Features

Popular features found in Network Monitoring
Bandwidth Monitoring
Baseline Manager
Data Visualization
Device Auto Discovery
Incident Management
IP Address Monitoring
Network Analysis
Patch Management
Real-Time Data
Simple Network Management Protocol (SNMP)
Threshold Alerts
Uptime Reporting
More features of ThousandEyes
Alerts/Escalation
Alerts/Notifications
API
Connectivity Management
Customizable Reports
Dashboard
Monitoring
Network Monitoring
Reporting/Analytics
Server Monitoring
Service Level Agreement (SLA) Management
Troubleshooting
Virtualization
Web Traffic Reporting

ThousandEyes Integrations

PagerDuty

Slack

ThousandEyes User Reviews

Overall Rating

4.6

Ratings Breakdown

75%

13%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.7

Functionality

4.6

Have you used ThousandEyes and would like to share your experience with others?

Brian B.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Love the network path visualization

This product is very easy to implement and manage. Their customer support has also been very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The network path visualization help a lot with identifying whether there is an issue on the internet versus our company's infrastructure. Their customer support is also top notch and super responsive to any questions I've had.

Cons:

Would really like to see more alerting options around the enterprise agents themselves.

Reasons for switching to ThousandEyes

We didn't actually switch, but we added ThousandEyes in addition to Pingdom to have a monitoring tool that was more customizable and gave us more information.

Moustafa A.

Verified reviewer

Maritime

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Excellent Network and Application Monitoring Tool

My overall experience with ThousandEyes is sensational. I am thankful for ThousandEyes for being able to get me and my team the management capability to manage a complex and dynamic infrastructure. ThousandEyes is a very powerful solution for organizations which are looking to improve the visibility and mitigate huge impacts due to major incidents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using ThousandEyes for more than three years now and since then it has been a gamer changer for our enterprise generally and our IT department specifically. It has the ability to provide end-to-end visibility into network paths, applications which increased our capability to improve the user experience as we were able to enhance our troubleshooting processes and reduce downtime. ThousandEyes allowed us to reduce the time it was required to fix/solve a major incidents, as it allowed us to point to exactly where the issue is rising and how to solve it. ThousandEyes' interface is definitely intuitive as it comes with a highly customizable dashboard that make tracking key metrics simple. I also value the integration capabilities that ThousandEyes has, it works seamlessly with cisco components so it enable a unified IT workflow.

Cons:

I believe that there would be a few areas for improvements, for example I think the pricing should be more attractive that how it's currently, as the larger the infrastructure the more expensive the solution will be. I have noticed occasionally delays in updating certain dashboard especially during the peak hours. I would also like to get the functionality of ThousandEyes for offline networks and the isolated components environment as the platform rely on cloud agents.

Reasons for choosing ThousandEyes

The product's excellent reputation was the main reason of why we chose it over other competitor.

Audrey A.

Verified reviewer

Civil Engineering

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Barely noticeable

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

ThousandEyes is barely noticeable on your computer and barely uses any of the resources. You will hardly ever notice it constantly running in the background unless you see it in the task bar panel.

Cons:

When it was first installed, our company made no announcement and so many of us were startled when we saw a suspicious creepy orange eye appear on our computer taskbar. It looks like a creepy spyware symbol. The company forum was filled with concerns that spyware had been installed. It was resolved when the company posted about the ThousandEyes installation. Occasionally I still get slightly alarmed when I see a bright orange eye appear on the bottom right corner of my screen. I really would recommend changing their logo. The combination of the creepy eye logo and company name "ThousandEyes" really should be reevaluated.

Alejandra T.

Verified reviewer

Broadcast Media

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Good Experience using Thousand Eyes

Implements quite smoothly and easy. The front end is very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works in accordance con Cisco switches and ACI

Cons:

We use only Cisco Networking components. I couldn´t say how it would work with other vendors.

phuc n.

Verified reviewer

Computer Networking

51-200 employees

Used weekly for free trial

Review source

Reviewed January 2025

ccna to palo perspective + thousand eye

The ThousandEyes application turned out to be very useful, a network engineer toggling two very useful equipment - CCNA certified hands-on network troubleshooting and management experience. The real end-to-end visibility with a unique mountain of information on network performance that has helped identify and troubleshoot issues in a critical complex environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Positives: It is very easy to use: The very user-friendly interface made it easy for engineers like myself to visualize a path in networks and surround every main reason that might cause a problem on Path Visualization: intuitive and effective. Powerful troubleshooting tools: The ability to monitor real-time performance, packet loss, latency, and DNS issues are a big factor in making the mean time to restore services (MTTR) lower in T2 support. Cloud and Application Monitoring: In today's world where companies almost move to adopted cloud services, ThousandEyes allows quick troubleshooting of the connectivity in platforms like AWS/Azure or SaaS applications and partnered traditional networking into modern environments. Collaborative Insight: The ability to share extended reports and visuals with coworkers or service providers eased the communication process in any situation, including escalation.

Cons:

Deeper Firewall integration: While the platform does diligence for well into the investigation of network paths, tighter internal integration with a firewall vendor such as Palo Alto (i.e., for policy impact) could add enhanced value. Pricing: Smaller organizations may think twice about the entry costs, but in the end, for the larger enterprise, the value usually surpasses this consideration.

Adam F.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Useful network monitoring tool

Thousand Eyes has been a useful addition to our troubleshooting tools and I look forward to implementing further tests and agents.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ThousandEyes has proved to be a useful tool to check uptime and latency between different locations and endpoints. The graphical dashboard and point to point traffic view is excellent for troubleshooting.

Cons:

Thousand Eyes looks to be a good product and I'm excited to use more of the features. The pricing structure and management can be confusing and difficult to get head around at first.