CiviCRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CiviCRM

3.9

(41)

Pricing

Starting at $15.00 per month

About CiviCRM

CiviCRM is the leading open source constituent relationship management solution built exclusively for the nonprofit / civic sector and association-based organizations.

Because CiviCRM is open-source, it’s highly customizable, free to use and develop. CiviCRM offers all the tools you need such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, email and SMS communications and more. CiviCRM stores all your data in one central place and offers comprehensive reporting with more than 40+ reporting templates to create your custom reports.

CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems, and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish. Above all, CiviCRM is backed by a strong community all around the world to do more good.

CiviCRM Screenshots

CiviCRM Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

CiviCRM

$0.00

flat rate

Plan includes:

Accounting Integration
Advocacy Campaigns
Case Management
Configure Settings
Contact Management
Contribution Management
Email Marketing
Membership Management
Report Generation

CiviCRM Spark

$15.00

flat rate, per month

No plan information available

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CiviCRM Features

Popular features found in Grant Management
Applicant Tracking
Collaboration Tools
Contract/License Management
Document Review
Due Date Tracking
Financial Reporting
Grant Discovery
Payment Tracking
Reporting & Statistics
More features of CiviCRM
Access Controls/Permissions
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Alumni Management
API
Assignment Management
Attendance Tracking
Attendee Management
Badge Management
Barcode/Ticket Scanning
Campaign Analytics
Campaign Management
Communication Management
Conferences/Conventions
Contact Database
Contact Management
Content Management
Contribution Tracking
Credit Card Processing
CRM
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Demographic Data
Discount Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Donor Targeting
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Event Calendar
Event Management
For Democrats
Forms Management
For Nonprofits
For Republicans
Fundraising Management
Gift Matching Management
Grant Management
Interaction Tracking
Invoice Management
Mapping
Marketing Automation
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Mobile Giving
Online Forms
Online Payments
Payment Processing
Pledge Management
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Referral Tracking
Registration Management
Reminders
Reporting/Analytics
Role-Based Permissions
Search/Filter
Segmentation
Self Service Portal
SMS Marketing
SMS Messaging
Staff Management
Survey/Poll Management
Task Management
Third-Party Integrations
Ticketing
Volunteer Management
Voter Database
Web Forms
Workflow Management

CiviCRM Integrations

authorize.net

PayPal

Stripe

iATS

CiviCRM User Reviews

Overall Rating

3.9

Ratings Breakdown

39%

12%

Secondary Ratings

Ease of Use

3.5

Value for money

4.0

Customer support

3.3

Functionality

3.9

Verified

Reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Very flexible, free, but unfortunately also buggy

It's a tradeoff between being free and customizable and stability & security. If you just need something simple to get up and running this is probably not the best tool for you. If you need something very customizable and you have the technological knowledge to customize and maintain it or you can pay somebody to do it for you it is a nice tool. For most small companies it is probably overkill.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's very flexible and integrates well with CMS systems (which is also a security issue). We've created multiple extensions for CiviCRM and made a lot of custom adjustments which is relatively easy to do. It's free and OpenSource and offers a lot of features. The CiviCRM volunteers/engineers I had contact with were very friendly and helpful, but given you don't pay for it you also can't expect and will not get enterprise support. It has a good API to retrieve and update data.

Cons:

It's buggy. After every update there are things that break. We have a customer that has a lot of data (~1 million contacts) stored in CiviCRM and updates are always a nightmare which is why we only do it once per year. It takes me a couple of days to actually update the system and fix all of the bugs that occur during the upgrade and after the upgrade. The update takes a couple of hours and it never runs through without issues. With smaller instances the update usually works better and is done in a couple of minutes. You will need to to be a software engineer to maintain CiviCRM because you will need to be able to go into the code and analyze and fix issues yourself. I've also contributed back a fix to the CiviCRM core. There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing. That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked. This is not an uncommon thing to happen to Wordpress and Drupal sites. Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes. This is why we moved our CiviCRM away from the website to a separate server that is not accessible to the internet.

Richard M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

A great option for a CRM if you have the staff to maintain the software

Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes.

Cons:

It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved.

Bethany C.

Verified reviewer

Fund-Raising

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2024

Unusable product. Don't do it.

This is an absolutely awful product. Its not worth considering. If you're looking at it, I recommend looking at products former CiviCRM users have switched to!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This CRM has lots of capabilities, but honestly none I particularly like. No features are better than any other CRM I've used.

Cons:

I genuinely dislike just about everything about this product--the UX and UI are awful. There is a completely unreasonable expectation that users will have time and expertise for extremely complicated customizations and processes. There are frequent errors that render the system unusable and are often unfixed for weeks. Do not choose this product.

Shirley D.

Environmental Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed July 2017

High functionality at low costs

Very functional so long as you don't need something new

Ratings Breakdown

Ease of use

Functionality

Pros:

Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching) Highly functional and generally very easy to use Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc. Very good API Ability to fully get all data out of it

Cons:

Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee. While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension) Sadly lacking documentation on creating extensions

Verified

Reviewer

Architecture & Planning

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Great general use database

Still learning it, but it is a great tool for managing our volunteer and client database

Ratings Breakdown

Ease of use

Functionality

Pros:

Super flexible, can be used with nearly any type of data

Cons:

it is not very user friendly / self explanatory

Reasons for switching to CiviCRM

Needed a modern database tool

Ashley M.

Verified reviewer

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Decent open sourced CRM

This is a free software program that can for the most part, make it do what you want it to do as long as you are experienced enough. If you have database experience with a limited budget, this would be a good route to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CiviCRM is an open sourced database, so there are no fees or contracts associated with it, which is nice. If you have previous database experience, it can be pretty intuitive on how to use for donor management. Although there is no customer service as it is open sourced, there are several forums that are helpful.

Cons:

The open source can be a double edged sword. While it is nice that you can build yourself, unless you have a developer/script writer on hand things can get complicated and messy quick. The reporting is alright, but does not do anything extravagant (unless again you have a developer on hand that can help you write more canned reports). The import feature works okay, but often times still creates duplicates.

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Not a product that I could recommend.

The problem I had with CiviCRM was more due to the organisation I was working in trying to adapt it for their own sector, rather than using something that was appropriate to their requirements and location. CiviCRM reminded me of a ball of thread that could tangle and loop back on itself very easily, and was almost impossible to unpick.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is adaptable to the requirements of the organisation.

Cons:

This product isn't designed to be used in the sector that I was working in.

Heather K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for more than 2 years

Review source

Reviewed August 2020

Moved away from this for a simpler option

It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was chosen before I got here and was universally recognized as very complicated and buggy. In going back into it for old records, I do like the theoretical capacity if you had the time to figure it out.

Cons:

Complicated and open source is great if you're a programmer, but less helpful when you just need a program to do a specific thing.

Verified

Reviewer

Used weekly for less than 6 months

Review source

Reviewed April 2018

Specifically designed for a variety of Non Profits

The flexibility of working with a strong team that understands the business requirements gets the non-profit up to speed faster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great Business Rules, Forms and Integrations. The setup is complicated as the Non-Profit needs to understand its business processes. Being forced to understand what works and best practices is a significant benefit.

Cons:

Be prepared to spend time on setting CiviCRM on the right path. The user interface is old fashioned compared to Program Management tools I'm used to for software development. Search is in the fashion of a database query rather than as a blob search. You have to know what you are looking for in a number of different areas rather than have the search self-develop,

Verified

Reviewer

Computer Software

2-10 employees

Used other for less than 6 months

Review source

Reviewed December 2019

An open-source attempt to make CRM great