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Josh P.
Advisor, 7 years

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Updated January 23, 2026
Birdeye vs Referrizer: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$99.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
 Features
 Features
Support Ticket Management
5.0
Feedback Management
5.0
Chatbot
4.89
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Mass Texting
4.93
Multi-Channel Marketing
4.93
Subscriber Management
4.88
See All
Integrations
See All
See All
Pros / Cons
- Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image.
- It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message.
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- Their support team is proactive and genuinely committed to helping you succeed, which makes the entire system even more valuable.
- Doesn't pull a ton of contacts if they don't select certain buttons to receive email promos and you have to instead go in and manually change each person which is very tedious when you have a large contact list.
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Ease-of-Use
4.7/ 5
4.7/ 5
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Functionality
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
 Recommendations
 Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad