1 million+ businesses helped. Get advice
Software Categories
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.
Start Now

Josh P.
Advisor, 7 years

Get Free Advice
Updated January 15, 2026
Birdeye vs Shopper Approved: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Support Ticket Management
5.0
Feedback Management
5.0
Chatbot
4.89
See All
Review Notification
4.95
Response Management
4.90
Review Badge Management
4.89
See All
Integrations
See All
See All
Pros / Cons
- Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image.
- It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message.
Read more
- Teaming up with such a respected third-party entity to gather and distribute our feedback has been highly advantageous for our business.
- Not able to roll up reviews for variant products into a parent product.
Read more
Ease-of-Use
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Customer Support
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Functionality
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2024
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad