Inbox Health 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Inbox Health

4.5

(14)

Pricing

Pricing available upon request

About Inbox Health

Inbox Health is built for billing teams and directly addresses one of the fastest-growing problems in healthcare–the challenge of patient A/R. The platform automates patient billing and patient payments and modernizes the patient support experience.

Inbox Health allows billing teams to send clear medical bills immediately after service and accepts a variety of payment methods, including credit cards, digital wallet payments, ACH, phone payments, and paper checks. Patients pay through a HIPAA-compliant portal that they access using only their birthdate. The software meets patients where they are at by giving them the choice to communicate over the channel that they prefer (SMS, email, or snail mail). If a patient has questions about a bill, Inbox Health provides fast, empathetic support through the phone and live chat.

By improving the patient experience, billers see an increase in profitability, cash flow, and collection speeds. Inbox health makes it easy to set billing schedules and reach patients with the right message at the right time. With this secure software that delivers transparent medical bills, patients feel confident making timely payments and are happier with their...

Inbox Health Screenshots

Inbox Health Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Inbox Health Features

Popular features found in Medical Billing
Billing & Invoicing
Claims Management
Code & Charge Entry
Compliance Tracking
Dunning Management
Insurance Eligibility Verification
Practice Management
Quotes/Estimates
Remittance Advice
More features of Inbox Health
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Automated Scheduling
Claims Scrubbing
Communication Management
Credit Card Processing
Customer Database
Customizable Dashboard
Customizable Forms
Customizable Reports
Customizable Templates
Document Management
Document Storage
Electronic Payments
HIPAA Compliant
Historical Reporting
Invoice History
Invoice Management
Live Chat
Messaging
Mobile Access
Multi-Channel Communication
Multi-Location
Patient Engagement
Patient Portal
Patient Records Management
Payment Collection
Real-Time Data
Real-Time Reporting
Reminders
Reporting & Statistics
Revenue Management
Secure Data Storage
Self Service Portal
Third-Party Integrations
Workflow Management

Inbox Health Integrations

CollaborateMD

eClinicalWorks

Tebra

AdvancedMD Billing Services

Office Practicum

Inbox Health User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

29%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.5

Functionality

4.2

Isaac S.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed January 2022

Great Product

It has been great! [SENSITIVE CONTENT] and the whole team have done a great job!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When a patient makes a payment via Inbox Health it automatically applies the payment to the patient's account in our billing system (AdvancedMD) without having to review the account.

Cons:

There haven't been any issues that I can think of with the software. Inbox Health is always looking for ways to improve the software.

Debra J.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Great return on investment

Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and patient responsiveness across different practices and specialties

Cons:

I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat!

Reasons for choosing Inbox Health

Ease of use, easy to read patient statements, electronic communication alternative to paper

Reasons for switching to Inbox Health

Billing colleague recommendation

Bonnie F.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Too Many Glitches

We’ve had a poor experience with In Box Health.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the concept of the ease of billing. However, there are too many glitches in the software.

Cons:

It’s not dependable. There are too many errors in the program.

Reasons for choosing Inbox Health

They said they had experience working with Office Ally.

Donna V.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Inbox review

I’m very pleased with what it has done for my clients and their patients. They have seen increased revenue

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interaction between patients and the Inbox team has freed my life up so much to run my business

Cons:

It’s not very intuitive in operation. It too a while for them to create training. I think it would be better to have reminders sent out from the application when there are errors in addresses and such that stop billing. We don’t go into the application daily just when necessary at this point because we are short staffed but it would be nice to get a report or something that lets us know about billing cycle errors

Reasons for choosing Inbox Health

I didn’t look at anything else

Dottie J.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Value Added Service

My staff can handle more accounts now that Inbox Health does a large portion of our patient collections automatically. Our providers revenue has increased and we are collecting in a shorter period of time then we ever did before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation was seamless. Customer support is superior to any other software company I work with. My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time because of Inbox Health.

Cons:

The word used to describe an adjustment in the system doesn't make sense. Synching issues at times can be confusing.

Reasons for choosing Inbox Health

Inbox Health worked with us to make their system synch with Medisoft. They went through the Beta testing phase and made it work.

Reasons for switching to Inbox Health

Poor customer support. Many glitches in the software. Email statements were not being sent due to internal issues at Bilfllash with no estimated fix date in the future. $20,000 was paid to another medical provider and it took Bilfllash 6 months of us harassing them for them to rectify the issue. Dishonest communication about promised fixes or implementation of tracking that never occurred.

Vincent A.

Verified reviewer

Medical Practice

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Great product and team

Customer service has been great. Smooth transitions and adaptability to provide a service to our clients to increase revenue and automate processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable billing cycles and e-notification driven.

Cons:

Internal user experience could be more friendly and easier to use.

Reasons for choosing Inbox Health

Customization, willingness to listen to and problem solve concerns, billing cycle workflow and integration capabilities.

Reasons for switching to Inbox Health

More control and transparency of the patient revenue process and to provide a better experience for patients.

Noelle S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

Wonderful product - for the most part

Overall it has been a positive engagement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease you can take a patient payment and see the billing history and status.

Cons:

Integration with Healthpac was the biggest issue. We still have patient's that are not being billed in a timely manner with a patient balance due amount. The issue of Inbox Health not initiating billing cycles was my biggest concern and frustration that continues.

Reasons for choosing Inbox Health

Integration with Healthpac software

Peter H.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 12 months

Review source

Reviewed January 2023

Some of my most profitable minths

Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Speeds the patient collection process and lowers costs for me which are both huge advantages.

Cons:

Haven’t found things I would view as “cons”. I use basic features

Alexandra B.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Great product

Very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time.

Cons:

It is a little glitchy sometimes but I think the development really cares and is constantly trying to improve.

Reasons for choosing Inbox Health

Integrated features and product reliability.

Katie F.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

integration