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Podium vs Trustpilot

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Updated January 20, 2026

Podium vs Trustpilot: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$299.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Offline Form
4.50
Feedback Management
4.43
Real-Time Notifications
4.40
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Real-Time Analytics
4.52
Survey/Poll Management
4.46
Customer Experience Management
4.45
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Integrations
Dealertrack DMS
Dealertrack DMS
CDK Global
CDK Global
CCC ONE
CCC ONE
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Hootsuite
Hootsuite
Zendesk Suite
Zendesk Suite
Meta for Business
Meta for Business
See All
Pros / Cons
  • It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments.
  • After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved.
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  • Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time.
  • It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
3.9/ 5
Highest performing feature
in the comparison
4.2/ 5
Customer Support
4/ 5
Highest performing feature
in the comparison
4.2/ 5
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad