Kennel Connection 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kennel Connection

4.4

(79)

Pricing

Starting at $89.00 per month

About Kennel Connection

Kennel Connection is a pet care facility management software that enables pet groomers, daycare centers, pet boarding and training institutes to handle various administrative operations, such as client management, appointment scheduling and more. Professionals can use the dashboard to track the check-in/out timings of pets, view upcoming bookings on a calendar and visualize statistical data in the form of graphs or charts. Save time with features like 2-Way SMS, Text-To-Pay, Automated Reminders, Client Portal with Advanced Online Reservations System, and Integrated Payments

Using Kennel Connection, pet groomers can schedule appointments for multiple pets with the same owner, track their medication, feeding or exercise schedules and store clients' information in the database. Managers can configure access permissions for employees, select preferred payment methods and generate commission reports. Other features include reminders, discount management, a self-service portal, online booking, inventory management and barcoding.

Kennel Connection can be operated on-premise or hosted in the cloud. Pricing is available on monthly subscriptions and support is extended via phone, email a...

Kennel Connection Screenshots

Kennel Connection Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Standard

$89.00

flat rate, per month

Plan includes:

Core Software Features
Customer Support
Employee Management
Free Updates
Integrated Credit Card Processing
Inventory Management
Live Phone Support
One Module
Unlimited Client/Pet Records

Pro

$109.00

flat rate, per month

Plan includes:

Core Software Features
Customer Support
Employee Management
Free Updates
Integrated Credit Card Processing
Inventory Management
Live Phone Support
Petdetect Integration
Quickbooks Desktop Integration
Unlimited Client/Pet Records

Platinum

$149.00

flat rate, per month

Plan includes:

Client Portal (Online Reservations)
Coming Soon - Custom Report Editor
Core Software Features
Customer Support
Employee Management
Free Updates
Integrated Credit Card Processing
Inventory Management
Live Phone Support
Petdetect Integration

Corporate

Pricing available upon request

No plan information available

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Kennel Connection Features

Popular features found in Kennel
Client Management
Client Portal
Electronic Payments
Employee Management
Mobile Access
Online Booking
Pet Birthday Tracking
Pet Grooming
Photo Management
Records Management
Reminders
More features of Kennel Connection
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Commission Management
Confirmations/Reminders
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Templates
Customization
Discount Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Signature
Email Alerts
Email Marketing
Email Reminders
Employee Time Clock
Event Calendar
Facility Scheduling
Inventory Management
Invoice Management
Loyalty Program
Mobile Grooming
Multi-Location
Multiple User Accounts
Onboarding
Payment Processing
Personalization
Point of Sale (POS)
Real-Time Reporting
Receipt Management
Recurring Appointments
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Reputation Management
Sales Reports
Scheduling
Search/Filter
Service Catalog
SMS Messaging
SMS Reminders
Social Media Integration
Staff Management
Task Scheduling
Third-Party Integrations
User Management
Vaccine Management
Wait List Management

Kennel Connection Integrations

Swell

QuickBooks Desktop

Kennel Connection User Reviews

Overall Rating

4.4

Ratings Breakdown

73%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.2

Delaney B.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Kennel Connections is great and easy to use

It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like having the availability calendar. Overall it is a very simple and easy software to use.

Cons:

I only wish I was able to get on it on an iPad or tablet

Reasons for choosing Kennel Connection

Pricing and the customer service is better. Thank you Rick!

Reasons for switching to Kennel Connection

It was too complicated, had too many features that I didn't need and even the basic plan was expensive and didn't give me what I did need.

Vendor Response

Thank you for your review and for being a loyal customer! We're so glad to hear that you've found Kennel Connection useful for tracking vaccines, customizing features, and using the availability calendar. We understand your desire to use the software on an iPad or tablet, and we’re happy to share that with our cloud-based version, you can now access Kennel Connection from any device with internet access, including tablets! This should make it even easier to manage your business on the go. We appreciate your feedback and are always here if you need assistance!

Replied April 2025

Jessica H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Kennel Connection Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kennel Connection has an extensive variety of reports that meet our business needs including various pet reports and financial reports. The new Live Access has given our customers the ability to create their own accounts and conveniently submit reservation requests greatly reducing the number of phone calls we receive.

Cons:

That the version updates were a little complicated

Vendor Response

Thank you for the wonderful review! We’re so glad Kennel Connection’s reporting tools and Live Access feature have made a positive impact on your business. Giving your customers the ability to manage their own accounts is a game-changer, and we love hearing how it’s helped reduce your phone calls. We understand that updates can sometimes feel a bit complicated—that’s one reason we introduced KC Cloud, which automates updates and ensures you’re always on the latest version without the extra steps. We appreciate your feedback and are always here to help.

Replied April 2025

A T.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Developers need to step up their game

I've been using Kennel Connection for 7 years now, and I second most of what has already been said in the 1 and 2 star reviews. It is beyond irritating for a program to have the appearance of Windows/MS Office without the functionality of those programs. When a list contains multiple columns, why not make it possible to sort by those columns? There is a drop down menu that allows limited sorting (by time, run or pet's first or last names) but even there, you recieve inconsistent results. If I sort the boarding window by run, then print a feeding list, the feeding information will be sorted by run. If I sort the daycare window by run, then print a feeding list, the feeding information will be seemingly random, with no order at all that I have been able to discern. Exporting anything to Excel using the Crystal reports (so that you could potentially manipulate the order of the data) produces a discordant spreadsheet, seperating information that I need on one row into a scattered mess over several rows and columns, and making it impossible to try to use Excel to its best advantage either. The daily run time errors are irritating when you are trying to be efficient, even worse is that glitches to the software updates frequently result in lost data--random client's vaccination records just disappear entirely from thier accounts. Finally, the formatting requirements for generating many of the reports on this program are flawed. If I want to get a list of expired vaccinations for example, I can't get a list that shows me any booking with an expired vaccine, unless/until I input my best guess at a range for when the vaccinations in question might have expired. Why make me guess when the point of a software program is to achieve certainty? I'm very grateful for this forum to note these difficulties, thank you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The windows that pop up with vaccination warnings or other notes when you book a dog into a service.

Cons:

See my entire review above.

Vendor Response

Hello, Not knowing which company you are from as I can't find your name in our database, I would first suggest you update to the latest version. I see some things in your note that have changed. You might also want to check out our training videos, they may be of some help to you. We have a library of videos on YouTube. If we can help you, please let us know by calling or e-mailing. We're here to help. We have a feature request forum so you can request features, a trainer on staff, a full Knowledgebase of articles and much more to assist our customers. Again, please give us a call or send an e-mail if we can be of assistance. Thank you!

Replied November 2016

jen k.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Excellent program

excellent program, excellent support team--i have had very few issues but if i do have a problem they are very available/accessible to help me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, lots of features some of which we don't use, easy to book appts or reservations for boarding.

Cons:

no issues. initially it took some learning to do the sync to QB

Vendor Response

Thank you for your kind words! We’re thrilled to hear that Kennel Connection has been a great fit for your business and that our support team has been there whenever you’ve needed assistance. It’s great to know you find the system user-friendly and packed with useful features. We understand that syncing with QuickBooks can take some learning at first, and we’re always here to help make the process as smooth as possible. We truly appreciate your support and look forward to continuing to serve your business!

Replied April 2025

Rebekah W.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Kennel Connection review- Happy Campers Pet Lodge

We love it! We are still learning all the features and encouraging our customers to use the Live Access- but we are loving all the things we are learning and using and it is really coming together!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very professional, and we love the integration with card processing/Clover. We love the customer service!

Cons:

Still wishing for an App! We like everything else!

Reasons for choosing Kennel Connection

Our previous kennel used K9 Bytes- which we did not like. The previous [sensitive content hidden] of the business had been using Kennel Connection for 10+ years.We wanted to keep all the customer files, information from previous [sensitive content hidden].

Reasons for switching to Kennel Connection

Our current kennel- that we purchased- was using Kennel Connection and we took over the customer files, etc.

Vendor Response

Thank you so much for your review! We’re thrilled to hear you’re loving Kennel Connection and that Live Access, Clover integration, and our support team have been such a positive part of your experience. It’s great to see everything coming together for your business! We understand the desire for an app and appreciate your feedback—it’s something we’re keeping in mind for the future. In the meantime, KC Cloud offers mobile-friendly access, letting you manage your business from anywhere. We’re here to support you every step of the way

Replied April 2025

Jill J.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Kennel Connection

Excellent answering my questions. We are not “techy” people, we are animal experienced people.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, especially with older demographics

Cons:

Support not open sat and sun. Kennels are a 7days a week business

Reasons for choosing Kennel Connection

User friendly, fairly inexpensive and not solely cloud based

Vendor Response

Thank you for your review! We’re so glad to hear Kennel Connection has been user-friendly and a great fit for your team. We understand how important reliable support is, especially in a 7-day-a-week industry. While our standard support hours are weekdays, we do offer after-hours emergency support on evenings and weekends to assist with urgent issues. Our goal is to ensure you always have help when you need it. We appreciate your feedback and are always here to support your business—thank you for being part of the KC family!

Replied April 2025

Amber H.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Excellent product and outstanding customer service!

Amazing. I never plan to use another company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use on the desktop, and amazing customer service, even for someone like me who is not tech savvy.

Cons:

I was not a fan of Hello Groom. We like the desktop version of Kennel Connection much better.

Reasons for choosing Kennel Connection

Customer service was very important to me in case I needed help, and I did!

Vendor Response

Thank you so much for your wonderful review! We’re thrilled to hear you love the desktop version of Kennel Connection and that our support team has been helpful along the way. We understand every business has different needs, and we’re glad KC has been a great fit for you. If you ever consider trying something new, KC Cloud offers the same familiar feel as desktop, with added convenience like automatic updates and access from anywhere. We appreciate your loyalty and are always here to support you and your business!

Replied April 2025

Scott P.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed January 2023

The best boarding and grooming software available!

We have increased revenue and decreased time performing daily tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and very reliable. They are constantly adding new features to enhance the product. They listen to customer suggestions and are behind you 100%. They respond quickly and professionally.

Cons:

The online version does not offer all the functionality of the desktop version. I believe they will be adding more soon.

Vendor Response

Thank you for your thoughtful review! We're thrilled to hear that Kennel Connection has helped increase your revenue and streamline daily tasks. Since your review in 2023, we’ve made great strides with our cloud-based platform. The full KC Cloud is now here, and we've added even more features to ensure it offers the functionality you love from the desktop version, plus additional enhancements. We’re always listening to customer feedback and continuing to improve. If you have any questions or suggestions, don’t hesitate to reach out—we're here to support you!

Replied April 2025

Suzan L.

Verified reviewer

Farming

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

One of the best changes we have engaged in this year

I have been using KC for 22 years and always been impressed with any contact made with customer service! Which has honestly been very little! The program does much more that we have even taken the time to learn - but we are excited to use Access Live and not even having launched it yet to the public I have saved time today!! I am confident that this is a game changer - will save me money and time !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very happy with the ability of the client to request their reservation - choose their services, upload their vaccinations. They can now log in and confirm their appointments - saving me from phone calls.

Cons:

so far I have not found one thing that I dislike or like least - we are pumped about it all!

Reasons for choosing Kennel Connection

Reading reviews from other people in the industry and hearing them complain about issues - I have never had an issue with KC so did not even consider changing

Vendor Response

Thank you for your incredible review! We're thrilled to hear about your long-time satisfaction with Kennel Connection and our customer service. It’s great to know that Access Live has already saved you time and is proving to be a game-changer! We’re also excited to share that Kennel Connection now has a cloud version, which enhances flexibility and allows you to work remotely even more seamlessly. The ability to manage reservations, services, and vaccination uploads online is just the beginning, and we’re glad you’re experiencing the benefits. If you ever need help exploring more features, we’re here for you. We appreciate your continued trust in us after 22 years, and we look forward to many more years of success together!

Replied April 2025

Cathi D.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Reviewed January 2023

Super efficient software for running my pet business

Kennel Connection support has been the best. They respond quickly and get the job done. I don't need support that often but when I do I need it done with no hassles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduling and client/pet information are easy to find, easy to enter, easy to update, easy to understand. The day care or boarding calendar is easy to read. The ability to seperate day care from boarding or add it to a boarding booking is the best system I have found. I have demo'd all the other systems and this is the only one that works for my business.

Cons:

The billing section could be a bit simpler to use and understand. There are a couple of ways to do the same thing and that is confusing for new employees when training.

Reasons for choosing Kennel Connection

Kennel Connection allowed me to book appointments for boarding the way I wanted to book them without a lot of work arounds.

Vendor Response

Thank you for your review and kind words about our support team! We're thrilled to hear that Kennel Connection has been a great fit for your business and that our scheduling and client/pet information features are working well for you. We also appreciate your feedback on the billing section. We're constantly looking to improve the system and simplify areas like this, so your insights are really valuable. We’ve made several updates since your review and will continue to make adjustments to ensure a smooth experience for all users. If you have any further suggestions, please don’t hesitate to reach out. Thanks again for your support!

Replied April 2025

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