Discuss.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Discuss.io

4.7

(24)

Pricing

Starting at $89.00 one time

About Discuss.io

Discuss.io is a cloud-based video platform, which helps small to large businesses converse with customers, collect feedback in real-time and capture and share market insights. Features include chat, tagging, whiteboard, commenting, collaboration and reporting.

Discuss.io allows professionals to create different roles such as moderator, observer and translator, prepare custom questions or guides and manage multiple participants. The live video platform enables coordinators to organize client interviews across multiple rooms, invite respondents, record sessions and change audio/video settings. Moderators can use the "save the moment" feature to bookmark important points and receive a video clip of the moment. Additionally, users can edit and transcribe videos, add subtitles, archive multiple sessions and share them with team members.

The solution comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via documentation, phone and email.

Discuss.io Screenshots

Discuss.io Pricing and Plans

Starting price: $89.00 one time

Free Trial

Free Version

Basic

$89.00

per user, one time

No plan information available

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Discuss.io Features

Popular features found in Market Research
Benchmarking
Customizable Templates
Data Import/Export
Data Visualization
Panel Management
Question Branching
Reporting & Statistics
Statistical Analysis
Survey/Poll Management
More features of Discuss.io
Access Controls/Permissions
Collaboration Tools
Customer Segmentation
Customizable Branding
Customizable Questions
Data Analysis Tools
Drag & Drop
Face-to-Face
Feedback Management
Generative AI
Interview Management
Interview Practice Session
Live Video Interview
Multi-Language
Multiple Question Types
Panel Interviews
Phone-Based
Pre-recorded Messages
Q&A Management
Question Library
Real-Time Data
Recruitment Management
Reminders
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Session Recording
Single Sign On
Skill Assessment & Scoring
Surveys & Feedback
Two-Way Audio & Video
Video Conferencing

Discuss.io User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

17%

Secondary Ratings

Ease of Use

4.8

Value for money

4.1

Customer support

4.5

Functionality

4.6

Mico G.

Verified reviewer

Market Research

201-500 employees

Used other for less than 2 years

Reviewed July 2020

Efficient Tool for Market Research Qualitative Interviews

It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation. Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach. Best of all, the simultaneous translation set-up is great! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English & local language. It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely.

Cons:

Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient.

Reasons for choosing Discuss.io

We were eyeing the basic video conferencing tools for our projects but ended up with Discuss.io for 2 main reasons: 1.) Efficiency - despite the higher cost, it is definitely easier for us to conduct our interviews through this platform. Not only do we have the right tools to conduct interviews, we also have the Discuss.io support team to help us manage. 2.) Security - Recent news on security issues of some video conferencing platforms caught our attention. As a company that works under strict laws to protect the data of our consumers, it is very important for us to partner with a reliable, secure research partner. Discuss.io's portfolio of clients and security standards gave us that confidence.

Vendor Response

Hi Mico, Thank you for your wonderful review. We're thrilled that you find the platform a breeze to use, and I'll pass on your praise to the CS team. Regarding lower internet speeds, we understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. And as you mentioned, our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume (dial-out, as well as dial-in). We are always working to improve, and these changes are just the beginning.

Replied August 2020

Eric W.

Verified reviewer

Research

2-10 employees

Used monthly for less than 12 months

Reviewed July 2020

Great product, great team

I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant. Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos. As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work

Cons:

I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews. The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive. As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month.

Reasons for choosing Discuss.io

We use Discuss.io when doing colalborative resaerch with clients listening into interviews or if we are tasked with creating a large amount of highlight videos. Otherwise, we stick with Zoom (using the Grain.co plugin) or Google Meet.

Vendor Response

Hi Eric, thanks for your detailed review. We're really proud of what we're able to offer consulting firms like yourselves, and are glad you're loving our features. We appreciate your input into our product development process and are actively working to improve the respondent management and scheduling experience to better serve DIY users like yourself. We look forward to sharing more information about this in the coming weeks!

Replied August 2020

Dalia B.

Verified reviewer

Market Research

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2022

I almost lost my job thanks to Discuss Io

It’s not user friendly. The technicians did nothing to help solve the problem and blamed my connectivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I once wrote a fabulous review for Discuss Io. This was at the very beginning of the pandemic when these type of services were required for business. I am clearly very disappointed in the company now.

Cons:

I tried to access two meetings. Both were made impossible. The discuss Io technician was not able to figure out what was wrong with my connectivity. They asked me to connect from Microsoft Edge I did and nothing was happening. They asked me to connect through Chrome and nothing was happening. They asked me if my firewall was turned off and I responded that it was. They said they would call my number and have the connection via phone. When they called the line was dead. And after that all I heard from two technicians on two different ocasiona was that my connectivity was low. I checked my internet service connection and found that my connectivity was great!!!! I received no more responses or help from the technicians after that. My work and my quality of work has been jeopardized by this service and I am absolutely furious because of it. I have never had a bad review of my work or my punctuality or my conciseness in all of my professional work experiences and find this hard to take considering the circumstances.

Verified

Reviewer

Market Research

2-10 employees

Used weekly for less than 2 years

Reviewed September 2020

WE DON'T USE ZOOM

It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time. it is easy to use and we don't have to worry since the data are safe

Cons:

the fact that for focus groups we cannot have more than 4 participants

Reasons for choosing Discuss.io

because the client wanted to have everything in one room.

Vendor Response

Hi there, Thank you for your review. We're glad you love our industry-leading chat capabilities, simultaneous translation functionality, and that you value security as much as we do. We are proud to provide a comprehensive product that can take you from project planning to interviews to analysis. Being able to provide all the features on one platform means we're cheaper, easier and more efficient to use than separate tools. Regarding participant limits, we are actively working to increase the number of users who can be recorded, while maintaining a high-quality, performant meeting room. We hope to have more to share on this soon.

Replied September 2020

Sinan D.

Verified reviewer

Market Research

11-50 employees

Used daily for more than 2 years

Reviewed June 2020

Our review

We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All functions of the platform are specifically designed for market research purposes which makes the usage quite convenient for us while conducting our sessions. The tech support is playing a huge role by being there live in order to avoid any issues.

Cons:

The platform would be much more effective if it would work on mobile devices as well.

Vendor Response

Hi Sinan, We're glad you found our service convenient that you're thoroughly satisfied, and we'll let the tech support team know just how much they mean to you. Regarding mobile compatibility, thank you for the feedback. We recently launched mobile meeting rooms for some roles, and expanding mobile support is on our roadmap. We continue to announce new features to our existing customers via email, so look out for that, and you might want to follow us on social media as well.

Replied June 2020

Verified

Reviewer

Consumer Goods

10000+ employees

Used other for less than 6 months

Reviewed July 2020

Nice Global Platform; used for first time during Covid Crisis

Great experience with awesome communication as the focus groups played out and the tech support, when needed (not often) was excellent. If this platform can scale to handle more focus group participants, I would be inclined to use in every country

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use functionality, clarity of sound and visuals, real-time (no lag effect) when listening to consumers during focus groups. Nice internal group chat features and communication with moderator and translator for international groups in Japan as well.

Cons:

Ideally, this platform will scale. Currently, the system can manage up to 6 participants in Zoom-like format but that includes moderator. In a country such as Japan, that works. In Europe and US, you would obviously want to recruit groups of at least 6 so that presents issues as right now the platform can’t handle that load.

Vendor Response

Thank you for your review. We're glad that you had such a wonderful experience, and we could help you keep running when the Covid Crisis hit. Our tech support team are indeed fantastic, and I'll pass on your praise. Thank you. Regarding our limitation on participants, this is to ensure a uniform, stable experience worldwide and takes into account bandwidth and CPU requirements to provide the best possible connection.

Replied July 2020

Thanyaporn W.

Verified reviewer

Research

Self-Employed

Used monthly for less than 12 months

Reviewed June 2020

Good platform for in-depth interviews

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This platform serves everything you need for an in-depth interview. It has recording function. Observers can mark timing during interview for short video clips that they may use afterward. There is also a translator’s audio channel in case that the interviews are in different language. The platform is easy to use and the support is very helpful. They check up everything/all parties before starting the session, therefore the interviews are seamless.

Cons:

there are 2 chat rooms for moderator (private and public). At first it confused me which room to use for chatting with the observers, so I ended up using the irrelevant chat room trying to chat with the observers during the interview.

Vendor Response

Thank you Thanyaporn for your kind review. We're glad you had a seamless experience with us, and are glad you got the most out of our powerful features. We're sorry you had some difficulty and confused the private and public chat. We've since released some new support documentation, and have new videos coming out which will clearly demonstrate the difference. There's also the Help button which you can use for support. You'll be pleased to know we are releasing a private chat feature in the next few weeks that will allow you to select which observers you want to chat with. We are constantly rolling out updates to make things easier, clearer, and more intuitive. One examples includes the recent allocation of colors for each respondent, outlining their video, and in their whiteboarding. We're always keen for feedback, so please don't hesitate to reach out or ask for help if you have any problems.

Replied June 2020

natalie v.

Verified reviewer

Consumer Services

2-10 employees

Used weekly for more than 2 years

Reviewed July 2020

Amazing Platform (particularly now)

My go-to for video interviews and focus groups. Support is excellent so you are never on your own. They can handle all the recruiting (great quality too) and it's a really great way to gain insights, get feedback on concepts, share materials etc. The save clips is amazing if you want to incorporate videos into your presentation too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, delivers what you need, saves travel, (good for international research too), seamless projects every time.

Cons:

n/a works very well as in, cant even think of an improvement.

Vendor Response

Hi Natalie, Thanks for your lovely review. We appreciate your partnership. We're glad you're having a great experience with us and that we're your go-to solution for focus groups. We're proud of the high quality of our respondents, and believe our recruiting is something that sets us apart. I'll pass on your praise to our wonderful support team. Thanks again.

Replied July 2020

Krizia Marie Sabrina C.

Verified reviewer

Market Research

201-500 employees

Used monthly for more than 2 years

Reviewed June 2020

A great platform for your in-depth and focus group discussions

Discuss.Io has been helping me conduct my interviews and translations online in a breeze! This platform is highly recommended especially nowadays where we are all geared online due to the world health crisis.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the fact that they have other options to reconnect the users to the platform right away if in case there are internet connection problems. This is very useful especially in a country who is infamous for having bad internet connection! :-))

Cons:

As a moderator, I tend to forget to tick the questions sometimes while interviewing. It would be great if they can do that automatically since they also have the auto-transcriber, if they could identify already which questions have been asked. But this is just an additional feature, so it is still actually a very helpful tool.

Reasons for choosing Discuss.io

Familiarity with the platform and friendly staff.

Vendor Response

Thank you for the wonderful feedback. The integrated ability to call respondents on the phone whose internet connection has dropped and be able to continue is a frequently used feature which we don't tout often enough. As for automatically checking questions, thank you for the awesome suggestion. We will investigate the feasibility.

Replied June 2020

Danielle M.

Verified reviewer

Design

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed February 2021

I really love Discuss.io

Easy to use, can be a little tough if you have a big group. It's secure and I never have issues with tech, as in NEVER. This makes it easy to support. Once the clients do the tech check in we're good!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system makes it soooooo easy for my clients to talk to their clients and do case studies/feedback etc. It's reliable and has all the perfect options like the ability to moderate (I do the moderating) and chat plus record.

Cons:

The price, it's the only thing that I have a hard time convincing clients to overlook. It's pricey but it's also original and revolutionary. It's worth it.

Vendor Response

Thank you for your feedback, Danielle!

Replied February 2021

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