Lucy 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lucy

4.5

(32)

Pricing

Starting at A$1,885.00 per month

About Lucy

Lucy is a cloud-based order processing solution designed to help small to large businesses analyze, capture and create sales orders. Features include notifications, self-service mapping, event log, SSO authentication and timeline view.

The application lets wholesalers record purchase order formats and stock codes before entering the data into ERPs. The AI-enabled solution automatically scans incorrect stock codes or prices and flags them for review. Lucy creates trading partners for newly received purchase orders by setting up customer code and ERP order status. Additionally, users can highlight particular details on orders, enabling the solution to automatically add order and line items details.

Lucy offers API-based and custom integration with third-party ERP systems. The solution is available on monthly subscriptions and support is offered via phone and email.

Lucy Screenshots

Lucy Pricing and Plans

Starting price: A$1,885.00 per month

Free Trial

Free Version

Standard

A$1,885.00

per feature, per month

No plan information available

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Lucy Features

Popular features found in Order Entry
Customer History
Data Import/Export
Inventory Management
Invoice Creation
Order Fulfillment
Order Tracking
Purchase Order Management
Real Time Order Entry
Reporting & Statistics
More features of Lucy
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
API
Audit Management
Audit Trail
Business Process Automation
Conditional Logic
Data Capture and Transfer
Data Extraction
Data Quality Control
Data Replication
Data Retrieval
Document Automation
For eCommerce
For Sales Teams/Organizations
Integration into Third Party Applications
Machine Learning
Natural Language Processing
Order Entry
Order Management
Order Processing
Process/Workflow Automation
Recurring Orders
Remote Order Entry
Reporting/Analytics
Rules-Based Workflow
Sales Order Management
Special Order Management
Third-Party Integrations

Lucy Integrations

NetSuite

Dynamics 365 Business Central

MYOB Acumatica

Rithum

Pronto

Microsoft Azure

Lucy User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

31%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.8

Functionality

4.4

Phillip J.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Reviewed February 2022

Great solution to help scale order processing and easy implementation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lucy allows the team to eliminate data integrity issues and speed up repetitive order processing across hundreds of orders per day. This allows quicker turn around and reduced manual processing for the team, freeing them up to undertake higher more value-added tasks. The implementation team did a great job quickly onboard us (despite being on a new ERP) and helped to meet critical timelines. The software is easy to scale, with the ability to onboard new customers ourselves and a transparent pricing model.

Cons:

More in depth self-service reporting analytics (i.e. daily breakdown of orders processed over a timespan)

Bilgin O.

Verified reviewer

Wholesale

51-200 employees

Used daily for more than 2 years

Reviewed January 2021

Automating our B2B and B2C business

We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy. Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.

Cons:

It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.

Reasons for choosing Lucy

Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there.

Deja D.

Verified reviewer

Printing

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Lucy review

There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that this software is easier to use and captures more data then the previous software we used previously. Love that it lets us know about duplicate PO's that are in Netsuite, so we do not duplicate orders.

Cons:

Integration for new parts does not happen in a timely manner. Lucy doesn't read day. month. year format well. It doesnt read the same po's accurately. PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small. Skips lines dates, money , or stock codes. times it cant read city and state. data correction has had to be made on parts and or dates that did not capture accurately.

Reasons for switching to Lucy

Kofax was not longer reading customer PO's accurately and a lot more data entry correction was required to fix errors by Kofax.

Tawny B.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Excellent solution for a great price!

I worked with [SENSITIVE CONTENT] initially, then [SENSITIVE CONTENT] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lucy was very easy to implement with our ERP using EDI.

Cons:

The only real difficulty we've had is the time zone difference being in the US.

Reasons for choosing Lucy

Ease of implementation and pricing were the largest decision makers. We have a complicated multiple brand structure and Lucy worked to find a solution that didn't requiring a great deal of change on our side.

Mark A.

Verified reviewer

Wholesale

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Easy Processing of B2B Orders in PDF Format

Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy integration to our ERP. Easy for our customer service team to use, with excellent support service. Will process orders (even with 100+ lines) within a few seconds.

Cons:

If customers don’t use our part numbers on their invoices, it does require a bit of work to load translation for future orders. However, this can be done in bulk or as a new order are received.

Reasons for choosing Lucy

We are an existing customer with our e-commerce websites, our External Sales team order system. Great partner, Great support.

Praneal B.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Lucy AI - Order Processing and Memory Retention

Appreciate the ability of the software to process data from a PDF file.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the capability to physically scan and process an order from a pdf file

Cons:

Not using Lucy at a level where this evaluation can be honest and concise .

Anna M.

Verified reviewer

Paper & Forest Products

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Anna McMullens review

Lucy has saved so much time on entering large cumbersome orders. It has also helped with making order entry errors on product codes so much more efficient.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This product has saved so much time with entering orders with numerous items on them. As I continue to build my data base it is more invaluable each time I use it. It was easy to integrate with my existing business processes.

Cons:

I have several customers who ship to the same end user. The system only seems to remember the end user the first time its used. For example, if Atlantic Plywood shipped to their customer, the system only remembers it for that customer. If I enter an order for Rugby ABP, shipping to that same end user, the options only come up for the end user under Atlantic Plywood. I then have to bypass and enter "main" for the shipping address, and change it on the quote before I transfer it to an actual order.

Gracie L.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

My Friend Lucy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Working the LetLucy team is a breeze. They worked with us to create a product that was specific to our needs and are always around to help with any issues that may arise (even from half way around the world). Testing was conducted for every addition to the product and issues have been few and far between since our implementation in 2019. Mapping is intuitive and Lucy learns to pick the correct map quickly.

Cons:

While we do wish Lucy could process other document formats, we understand the difficulty some of these provide and we appreciate how effectively she can process pdf files.

Catherine F.

Verified reviewer

Chemicals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Helpful, timesaving for large orders

The customer service team are very helpful, addressing issues quickly and providing ideas for future development.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is used daily, therefore it was essential this could be run easily throughout varying skill levels of our team. It's easy enough to understand and can be customised well.

Cons:

Not all features are possible, such as ignoring lines containing delivery fees. These still have to be manually deleted. Also reporting is a little limited. Some features could be better used if mass records could be selected at once.

jezreel H.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Lucy review