TenFold 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TenFold

4.7

(143)

Pricing

Pricing available upon request

About TenFold

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.

Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Tenfold can be implemented with little to no change to existing IT infrastructure.

Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.

TenFold Screenshots

TenFold Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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TenFold Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of TenFold
Activity Dashboard
Activity Tracking
API
Blended Call Center
By-Extension Reporting
Call Center Management
Call Duration
Campaign Management
Channel Management
Collaboration Tools
Computer Telephony Integration
Customer Database
Customizable Fields
Data Management
Email Management
Email Templates
Gamification
Goal Management
Help Desk Management
Inbound Call Center
Inbound Reporting
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Multi-Channel Communication
Opportunity Management
Outbound Call Center
Outbound Reporting
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Notifications
Social Media Integration
Support Ticket Management
Third-Party Integrations
Unattended Call Management
VoIP
Website Integration
Who Answered Log
Workflow Management

TenFold Integrations

Zendesk Suite

SugarCRM

ConnectWise PSA

3CX

HubSpot Marketing Hub

NetSuite

See all 10 integrations

TenFold User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.6

Kevin C.

Verified reviewer

Consumer Goods

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Streamlines Communication

Previously 5

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 4

Pros:

The feature runs rather smoothly when working.

Cons:

Consistently breaks down. Customer support has been helpful.

JP G.

Verified reviewer

Investment Management

Used daily for less than 12 months

Review source

Reviewed November 2017

Tenfold is a great click-to-dial tool that integrates with essential applications.

I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Cons:

From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Verified

Reviewer

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Easy to use click to dial l

The ability to make calls and record notes quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 4

Pros:

I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Cons:

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Sarah C.

Verified reviewer

Internet

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

Tenfold the Timesaver!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Rich M.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

Huge Time Saver that results in huge ROI!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.

Cons:

Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

Kenneth S.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick.

Previously 5

Helps organize each call with a specific sales rep and identify what deal you are specifically working on.

Ratings Breakdown

Ease of use

Value for money

Functionality

Previously 5

Pros:

I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.

Cons:

I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.

Evan C.

Verified reviewer

Internet

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

Tenfold gives me my time back by automating 50% of CRM busy work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Cons:

Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Maggie B.

Verified reviewer

Internet

Used daily for more than 2 years

Review source

Reviewed April 2018

Tenfold has improved my sales drastically

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Cons:

Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Linda B.

Verified reviewer

Internet

Used daily for less than 2 years

Review source

Reviewed December 2017

Great tool for Account Management!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons:

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!