TenFold 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if TenFold is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TenFold

4.7

(143)

Pricing

Pricing available upon request

About TenFold

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.

Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Tenfold can be implemented with little to no change to existing IT infrastructure.

Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.

TenFold Screenshots

TenFold Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

TenFold Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of TenFold
Activity Dashboard
Activity Tracking
API
Blended Call Center
By-Extension Reporting
Call Center Management
Call Duration
Campaign Management
Channel Management
Collaboration Tools
Computer Telephony Integration
Customer Database
Customizable Fields
Data Management
Email Management
Email Templates
Gamification
Goal Management
Help Desk Management
Inbound Call Center
Inbound Reporting
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Multi-Channel Communication
Opportunity Management
Outbound Call Center
Outbound Reporting
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Notifications
Social Media Integration
Support Ticket Management
Third-Party Integrations
Unattended Call Management
VoIP
Website Integration
Who Answered Log
Workflow Management

TenFold Integrations

Zendesk Suite

SugarCRM

ConnectWise PSA

3CX

HubSpot Marketing Hub

NetSuite

See all 10 integrations

TenFold User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.6

Atul K.

Verified reviewer

Computer Software

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed February 2023

Keeping an eye on your application development and sales reviews

By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available.

Cons:

I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that.

Jason C.

Verified reviewer

Internet

Used daily for less than 2 years

Review source

Reviewed October 2017

Great App for a Growing Sales Team

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons:

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Kevin C.

Verified reviewer

Consumer Goods

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Streamlines Communication

Previously 5

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 4

Pros:

The feature runs rather smoothly when working.

Cons:

Consistently breaks down. Customer support has been helpful.

Michael D.

Verified reviewer

Consumer Goods

Used daily for less than 2 years

Review source

Reviewed April 2018

easy and beautiful

Increased sales, improved service, and more confidence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons:

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Jack P.

Verified reviewer

Internet

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

Clean UX and UI! Easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons:

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Daniel P.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed April 2018

Easy to use software, great for seamless Salesforce calls integration

Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, smoothest integration I've been a part of. Intuitive UI Minimal training needed The only solution for entering Salesforce calls that doesn't feel like a chore. Tenfold makes it take no extra time to log Salesforce calls. Useful for making sure Salesforce is used as a tool, rather than an extra task. We also use Tenfold to display live call metrics on a TV scoreboard for the sales department. We now have more information logged for all customers and improved follow up.

Cons:

Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month. Had to modify some phone system settings to make everything work correctly.

Travis L.

Verified reviewer

Apparel & Fashion

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Tenfold is a great software to use in a large call center setting. Support service is unmatched!

Call Stats, syncing with our CRM for ease of looing up account.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely.

Cons:

The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time.

Hannah L.

Verified reviewer

Internet

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

A Key Component of Staying Organized 7 Productive

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.

Cons:

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out.

Craig M.

Verified reviewer

Hospitality

10000+ employees

Used unspecified for less than 12 months

Review source

Reviewed October 2015

Callinize is a No Brainer

We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.

Ratings Breakdown

Ease of use

Value for money

Pros:

Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Cons:

Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

Candice M.

Verified reviewer

Internet

Used daily for less than 12 months

Review source

Reviewed May 2018

Could not do my job as efficient without it!

Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Cons:

pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call

Showing 1 - 10 of 143 Reviews

See All Reviews