Bird 2026: Benefits, Features & Pricing

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough.

Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste.

As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs

Really poor. They hide prices, they charge more than advertised and the blocked the services with no prior notice nor explanation, exposing us to huge contingencies.

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

It helps to attract customer by its feature of text messaging

The experience hasn't been disappointing. I would recommend them anytime.