ChatBot 2026: Benefits, Features & Pricing

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Wondering if ChatBot is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ChatBot

4.6

(64)

Pricing

Starting at $50.00 per month

About ChatBot

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.

ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses.

ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures.

ChatBot Screenshots

ChatBot Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Starter

$50.00

flat rate, per month

Plan includes:

1000 Valid Chats/Month
1 Active Chatbot
7-Day Training History
All Integrations
Basic Reporting
Data Security
Unlimited Number of Stories

Team

$149.00

flat rate, per month

Plan includes:

5000 Valid Chats/Month
5 Active Chatbots
Advanced Reporting
All Integrations
Button Actions
Team Collaboration
Unlimited Number of Stories
Unlimited Training History
Version History and Data Security

Business

$499.00

flat rate, per month

Plan includes:

25000 Valid Chats/Month
Advanced Reporting
All Integrations
Button Actions
Personal Onboarding
Premium Customer Support
Security Assistance and Data Security
Team Collaboration
Unlimited Active Chatbots
Unlimited Number of Stories

Enterprise

Pricing available upon request

Plan includes:

Advanced Reporting
All Integrations
Button Actions
Chatbot Building Services
Chatbot Maintenance
Custom Chat Package
Custom Integrations
Dedicated Acc. Manager
Personal Onboarding
Premium Customer Support

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ChatBot Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ChatBot
A/B Testing
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Appointment Management
Appointment Scheduling
Audience Targeting
Augmented Analytics
Automated Responses
Automated Routing
Campaign Management
Campaign Segmentation
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Data Extraction
Data Import/Export
Data Storage Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Automation
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Generative AI
Geotargeting
Group Messaging
Human Handover
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Machine Learning
Mobile App
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Process/Workflow Automation
Product Recommendations
Query Suggestions
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Speech Recognition
Surveys & Feedback
Tagging
Template Management
Trend Analysis
Virtual Personal Assistant (VPA)
Visual Analytics
Workflow Management

ChatBot Integrations

LiveChat

Slack

Zapier

Meta for Business

WordPress

BigCommerce

See all 24 integrations

ChatBot User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.5

Functionality

4.6

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

ChatBot works for you when you can't

Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and set up. You can also sign up for free. One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable. It's also great for use with diffrent languages.

Cons:

The price is crazy. Even the smallest package is more expensive than most.

Lauren B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for less than 12 months

Review source

Reviewed August 2021

Great Program for Conferences!

This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Cons:

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Reasons for choosing ChatBot

Great price, easy to use, and great overall feeling.

Verified

Reviewer

E-Learning

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed July 2025

ChatBot is hit or miss

I am not a huge fan. Maybe once AI becomes better, I will enjoy using ChatBot more than talking to a person.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ChatBot allows you to ask questions without waiting for a customer service representative. It is instant.

Cons:

I don't like how the ChatBot presents many drop down menus for a problem I may have. I want the ChatBot to be able to answer without me tailoring the responses for it.

Azizah A.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Ai chat platform with Chatbot

Ratings Breakdown

Ease of use

Functionality

Pros:

The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

Cons:

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

Reasons for switching to ChatBot

Freshchat is too expensive, with less feature offered compared to Chatbot. We make the switch mostly because of this reason.

Carlin T.

Verified reviewer

Education Management

Self-Employed

Used daily for free trial

Review source

Reviewed June 2025

Chatbot User friendly

Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human. No one is judging you on the questions being asked.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the chatbot is 24/7 availability. Help increase customer response and interaction. Chatbot provides quick answers and reduces human interaction.

Cons:

Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses. No human interaction involved.

Ash S.

Verified reviewer

Education Management

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed November 2024

Horrible product and horrible customer service

They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service.

Cons:

They treated me (a loyal customer) poorly.

Joshua P.

Verified reviewer

Automotive

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Try before you judge!

Favorable and easy to use. I like the many different options chat bot offers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Variety, ease of use and flexibility. Having AI to help really makes the difference.

Cons:

Human use. The strictly AI aspect of it is what makes it so great.

Verified

Reviewer

Construction

2-10 employees

Used monthly for free trial

Review source

Reviewed July 2025

Rekinda Chatbot review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy intergration with other apps. Also can be programmed to provide automatic replies which is very easy to understand.

Cons:

Sometimes it is too complicated to understand especially when it has to connect you to the actual person.

Greg D.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed February 2018

BotEngine combines the reliability of LiveChat with the functionality of a bot.

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Cons:

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Kudakwashe N.

Verified reviewer

Machinery

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Never miss any potential sales lead from your website

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time.

Cons:

It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline.

Showing 1 - 10 of 64 Reviews

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