ChatBot 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ChatBot

4.6

(64)

Pricing

Starting at $50.00 per month

About ChatBot

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.

ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses.

ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures.

ChatBot Screenshots

ChatBot Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Starter

$50.00

flat rate, per month

Plan includes:

1000 Valid Chats/Month
1 Active Chatbot
7-Day Training History
All Integrations
Basic Reporting
Data Security
Unlimited Number of Stories

Team

$149.00

flat rate, per month

Plan includes:

5000 Valid Chats/Month
5 Active Chatbots
Advanced Reporting
All Integrations
Button Actions
Team Collaboration
Unlimited Number of Stories
Unlimited Training History
Version History and Data Security

Business

$499.00

flat rate, per month

Plan includes:

25000 Valid Chats/Month
Advanced Reporting
All Integrations
Button Actions
Personal Onboarding
Premium Customer Support
Security Assistance and Data Security
Team Collaboration
Unlimited Active Chatbots
Unlimited Number of Stories

Enterprise

Pricing available upon request

Plan includes:

Advanced Reporting
All Integrations
Button Actions
Chatbot Building Services
Chatbot Maintenance
Custom Chat Package
Custom Integrations
Dedicated Acc. Manager
Personal Onboarding
Premium Customer Support

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ChatBot Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ChatBot
A/B Testing
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Appointment Management
Appointment Scheduling
Audience Targeting
Augmented Analytics
Automated Responses
Automated Routing
Campaign Management
Campaign Segmentation
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Data Extraction
Data Import/Export
Data Storage Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Automation
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Generative AI
Geotargeting
Group Messaging
Human Handover
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Machine Learning
Mobile App
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Process/Workflow Automation
Product Recommendations
Query Suggestions
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Speech Recognition
Surveys & Feedback
Tagging
Template Management
Trend Analysis
Virtual Personal Assistant (VPA)
Visual Analytics
Workflow Management

ChatBot Integrations

LiveChat

Slack

Zapier

Meta for Business

WordPress

BigCommerce

See all 24 integrations

ChatBot User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.5

Functionality

4.6

Temitope E.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

Perfect,effective experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Cons:

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Rosemary N.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Botengine may be a threat to my job,someday.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

Cons:

Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

Melissa H.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Reviewed January 2019

Interesting Product but Very Steep Learning Curve

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons:

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Yeni O.

Verified reviewer

Computer Software

Used daily for less than 12 months

Review source

Reviewed June 2018

Botengine takes control of parts of our customer care duties.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies.

Cons:

Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.

Victor A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Botengine wins the sales team time.

Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.

Cons:

Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break.

Oscar T.

Verified reviewer

Internet

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Majority of customer complaints get automated chatbot response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far.

Cons:

Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot.

Tope O.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Botengine wins our helpdesk vital time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients.

Cons:

Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

Stephen Olawale j.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM

chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel

Cons:

the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.

Justina E.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

Eases workload on our helpdesk team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process.

Cons:

I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :)

Modupe D.

Verified reviewer

Industrial Automation

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Takes care of the little tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform.

Cons:

Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

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