Knock CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Knock CRM

4.8

(23)

Pricing

Pricing available upon request

About Knock CRM

Knock is an award-winning CRM (customer relationship management) and performance management platform for residential property management companies that harnesses best-in-class automation, integration, and data transparency tools to improve occupancy and renewal rates. From touring and renewals to performance management and analytics, Knock is the only CRM that was built solely with multifamily managers, marketers, leasing teams, and operational executives in mind.

The platform’s features include: virtual tours, self-guided tours, chatbot, marketing automation, segmented marketing campaigns, automatic email replies, ID verification, screening, prospect CRM, renewal CRM, business intelligence, performance reports, and PMS integration.

Knock CRM Screenshots

Knock CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Knock CRM Features

Popular features found in Property Management
Commercial Properties
Communication Management
Contact Management
Document Management
For Residential
Listing Management
Online Payments
Rent Collection
Rent Tracking
Tax Management
Tenant Tracking
Work Order Management
More features of Knock CRM
Activity Dashboard
Alerts/Notifications
Appointment Management
Calendar Management
Campaign Management
Client Management
Client/Property Matching
Customer Database
Customizable Fields
Data Import/Export
Data Synchronization
Drag & Drop
Email Marketing
Email Templates
Email Tracking
Interaction Tracking
Lead Capture
Lead Management
Lead Nurturing
Pipeline Management
Referral Tracking
Reminders
Reporting/Analytics
Segmentation
Task Management
Third-Party Integrations

Knock CRM Integrations

Entrata

Yardi Voyager

MRI Property Management

ResMan

Knock CRM User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Joei L.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Great product and service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well, there are numerous features I like. However, as a Training Director I like that the system records incoming calls and date stamps/times our teams activity. This helps me hold the teams accountable, as well as guides me to see where they need help and/or additional training.

Cons:

I think the format could be a little easier on the eyes. Our teams spend a lot of screen time in Knock and I would choose different coloring.

Verified

Reviewer

Real Estate

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed November 2021

Give Knock a Try!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates with mostly everything and is as user friendly as it gets in the multifamily industry.

Cons:

Although probably an internal organizational challenge, we have heard that more training/resources are needed with staff turnover.

Reasons for switching to Knock CRM

Lack of integrational performance and user friendliness

Lauren d.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Knock CRM with ResMan Integration

-I think it's a cool tool to have, but it might be unnecessary. I only say that because we notice less prospects and leads, tours than before, when we used Gmail for our main source of initial contact.-More spam calls than people searching for apartments at times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-The ease of use.-The ability to make reminders for yourself and coworkers.-Merging guest cards if needed. -Record of follow ups.

Cons:

-I do not like the tour scheduling. Most of the tours that are scheduled in Knock- the prospect fails to show or cancels randomly.-Less personal than speaking over the phone or in person to someone.-Receiving less Gmail leads and phone leads than we used to. Which is odd.-Sometimes the follow up reminders get repetitive, I'd like to be able to prompt appropriate times to do so myself. Because some prospects want to be the one to reach out and don't want us to spam them with emails.-I've had prospects tell me that the notifications knock sends them is annoying. Which is less productive for us at times.

Jessica T.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

HANDS DOWN THE BEST

My overall experience has been positive and it's made things so much easier to manage all the info in one space.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convenience, ease, and ability to train others are exceptionally smooth. There are helpful tips on the site and videos that are extremely helpful as well. I can't imagine going back to what we used to use.

Cons:

Getting other staff members on board because they had not yet used it but now that they have, EVERYONE loves it.

Tiaria B.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Knock, knock, knock! Its a great communication program

Knock definitely helps with scheduling prospects and communicating. Definitely a greatly follow up system as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like most about knock is the integrations and not having to double back to input information for integrated systems.

Cons:

It was a little confusing to navigate through tabs at first.

Julia G.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

A Useful and User Friendly Application

My experience has been quite positive overall. I have not run into any issues that I was unable to solve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knock was easy to use and understand, as well as user friendly. It has a simple interface to navigate and I appreciate that.

Cons:

There is nothing that comes to mind specifically, I am a fan of the software.

Jordan C.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Knock - Best CRM Software

I have been in property management for almost 10 years, and Knock has been my favorite CRM System to date. The roll-out was very easy and the training was great through both the Knock Team and our internal trainers. The ease of contacting prospects, being able to create personalized templates, and the reminder set up made everything very streamlined.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best features of Knock are the ability to create personalized response templates, the ability to transfer prospects to sister properties, and the different settings and functionality it has. I have become known as the "queen of Knock" and I genuinely love the platform!

Cons:

Unfortunately, if your on-site team members do not understand or are not proficient in Knock it can get piled up if reminders are not strategically set up. This is more of an operator error and less of a Knock error, but it can become very frustrating! The key of Knock is to ensure there is adequate training and you take advantage of Knock Support!

Merrcy M.

Verified reviewer

Real Estate

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2021

More Bang For Your Buck!

Knock has been around for a few years and I was not a fan at first. Our account rep listened to my needs and the overall struggles we were dealing with. Their customer service was prompt to get any integration and setup issues handled timely. Over time they developed the items I had been asking for and I've been a partner every since. I've tried a lot of CRM companies over the years and Knock is a superior product to all of them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful feature is the automated reported for me. I have a few reports that come daily, weekly, and then monthly so I can see the overall performance of the sites. To have this is very valuable to me. If I were to ask my site teams what was valuable o them, they would say it is extremely easy and friendly to use. This is important for the people who are going to be using it every day.

Cons:

I would like to see their Craigslist posting tool to be a little more robust but overall I am very satisfied with the platform as it is.

Reasons for switching to Knock CRM

We made the switch from Yardi CRM to Knock due to integration issues we were having. Once we discovered the issues there was a lack of customer service help in that department at Yardi to get it fixed. I am not able to make sound decisions on advertising and traffic if my reporting is not correct.

Nathaniel W.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Knock is my go-to CRM that I recommend to all of my clients

My overall experience has been stellar.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knock is the leader in the CRM space as far as user-friendliness and accuracy.

Cons:

I love the software, the support team and the many options it affords our properties.

Reasons for choosing Knock CRM

It's features far exceeded our expectations

Cristina R.

Verified reviewer

Real Estate

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Just my opinion!

Love the auto-response, love the email, SMS, chat feature, love the SMILE when at 100%.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

User-friendly, detailed, tracks calls, emails, SMS, etc.

Cons:

The LOST prospects keep showing up sometimes. It does NOT merge with YARDI accurately, so the prospects that have already LEASED in our property keep showing up, and when you want to merge the contact, there is ALWAYS an error.

Reasons for switching to Knock CRM

Corporate decision. I guess they heard enough complaints from us, daily users:-).

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