Prism 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Prism

4.5

(32)

Pricing

Pricing available upon request

About Prism

As commercial real estate’s most innovative and powerful building operations platform, Prism by Building Engines transforms building operations for the most successful CRE properties. From work orders to space management, only Prism has the breadth of capabilities needed to elevate every aspect of building operations.

Our secure, enterprise-class platform scales to fit your needs – from a simple module for one building to massive, ever-evolving portfolios. Prism gives you the flexibility to choose the solutions that align with your properties’ greatest priorities.

Prism Screenshots

Prism Pricing and Plans

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Prism Features

Popular features found in Real Estate Property Management
Communication Management
Contact Management
Contract/License Management
Credit Check
Document Management
Electronic Payments
Insurance Management
Lease Management
Payment Processing
Rent Tracking
Tax Management
Work Order Management
More features of Prism
Access Controls/Permissions
Accounting
Activity Tracking
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Authentication
Badge Management
Billing & Invoicing
Calibration Management
Commercial Properties
Commercial Property Management
Compliance Management
Cost Tracking
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Asset Management
Facility Scheduling
Financial Management
Fixed Asset Management
Floor Plans & Maps
For Commercial Real Estate
For Offices
For Property Managers
For Retail
Guest Tracking
Historical Reporting
Incident Management
Inspection Management
Inventory Management
Job Management
Job Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Language
Multi-Location
Portfolio Management
Predictive Maintenance
Pre-Registration
Preventive Maintenance
Property Database
Property Management
Purchase Order Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Registration Management
Reminders
Reporting & Statistics
Reservations Management
Resource Allocation & Planning
Resource Management
Role-Based Permissions
Room Booking
Scheduling
Self Check-In/Check-Out
Service History
Service Request Management
Space Management
Space Reservation
Task Management
Task Scheduling
Tenant Portal
Tenant Tracking
Third-Party Integrations
Transaction Management
Vacancy Management
Vendor Management
Visitor Management
Visitor Tracking
Workflow Management
Work Order Creation

Prism User Reviews

Overall Rating

4.5

Ratings Breakdown

69%

28%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.4

Functionality

4.4

Ralph U.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

Excellent

Make doing preventative maintenance a lot easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons:

we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Jun H.

Verified reviewer

Commercial Real Estate

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed January 2025

Great software and easy to use

Use everyday to log jobs and requests, very easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great graphics, search function is great

Cons:

Sometimes the dashboard can show too much information at once

Tiffany K.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Customer Service Lacking

Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's simple to use and has very basic features that anyone should be able to easily understand.

Cons:

The occasional glitches where guest arrival notifications aren't working.

Harsha K.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Building the Value of your property management through "Prism-Building Engines"

I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Manage multiple properties, ease of use, helps in maintenance tracking, service tickets resolving on time, scheduling and maintaining bookings, Assign tasks, generate performance reports, easy to navigate, many more...

Cons:

Accounting and Invoicing is a little out of date,The dashboard looks oldSearch criteria you have to be specific if you want what you are looking for.

Reasons for choosing Prism

It was recommended by our Property management team.

Reasons for switching to Prism

Pricing

Viraj K.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed June 2023

A dedicated platform for tenants to conveniently submit work orders for maintenance or repairs.

Customizability is a valuable feature in property management software as it allows you to tailor the system to match your specific processes and requirements. By customizing the software, you can ensure that it aligns seamlessly with your property management workflows.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A centralized platform enables efficient tracking and management of various aspects. Lease details can be stored and accessed easily, ensuring that lease terms, renewal dates, and other important information are properly managed. Insurance documentation can be stored and updated, providing a centralized repository for easy access.

Cons:

Updates not available - Once work order is placed.Updates during the process can provide real-time information on any unexpected delays, changes, or additional requirements that may arise. This helps tenants stay informed.

Amy T.

Sports

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

All in one building management solution - highly customizable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry.

Cons:

The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users.

Verified

Reviewer

Tobacco

11-50 employees

Used other for more than 2 years

Review source

Reviewed February 2019

Building Engines

I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.

Cons:

Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.

Verified

Reviewer

Real Estate

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Good Software for Property Management Teams

It is a very solid working platform. However, recently they have been having issues with their email service provider sending administrators email notifications for tenant work orders. Despite this minor hiccup, support has been great and you can literally chat with support for troubleshooting online within seconds!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a pretty intuitive platform that is easy to navigate on managements side, as well as in the tenants side. It’s a great place for tenants to place work orders and make reservations for amenities, as well as for management to track leases, insurance, billing and correspond with tenants.

Cons:

You have to contact support to give another administrator permissions, which isn’t made clear during initial use. It’s also annoying that in order to track subcontractors COIs, you have to make a whole profile for them and go through all of this set up as if they were vendors provide a lot of irrelevant information.

Tommy R.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Great Customer service, great product

it helps us run our buildings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Software does everything and more, The company is open to customer requests and adds them to development pipe line

Cons:

Software would be a lot less maintenance if it was not JAVA base, so i would like to see it NOT java based.

Verified

Reviewer

Environmental Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed April 2018

Effective for submitting work orders

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of submitting work orders is great, and our building has set it up with a comprehensive category list.

Cons:

The interface is clunky and occasionally buggy. It's not easy to check the status or see comments on work orders you've submitted at a glance. Preferences for emails are not very customizable.

Showing 1 - 10 of 32 Reviews

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