AudienceView 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AudienceView

4.5

(44)

Pricing

Pricing available upon request

About AudienceView

AudienceView is a cloud-based ticketing solution that enables nonprofits, art centers, museums, events and theaters to sell tickets and raise funds. The solution allows users to manage ticket prices by individual seats or sections and offer free as well as discounted tickets to patrons. It also allows businesses to create ticket layouts with their brand logo and colors.

AudienceView enables users to track attendance, donor history, member list, demographic data and subscriber information. The solution’s analytics feature enables event managers to create membership campaigns and segmented lists. They can also identify one-time donors and specifically target them for continuous donations. AudienceView helps users to track conversations and measure the ROI for each advertising campaign. They can also analyse which communication channel is generating the most responses. Services are offered on a subscription basis and online support is available during business hours.

AudienceView Screenshots

AudienceView Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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AudienceView Features

Popular features found in Museum
Contact Management
Digital Asset Management
Event Management
Fundraising Management
Gift Shop POS
Inventory Management
Membership Management
Product Catalog
Ticketing
More features of AudienceView
Access Control
Activity Dashboard
API
Attendance Management
Attendee Management
Attendee Segmentation
Audience Engagement
Badge Printing
Barcode/Ticket Scanning
Calendar Management
Conferences/Conventions
Confirmations/Reminders
Credit Card Processing
CRM
Customer Data Management
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dynamic Pricing
Electronic Payments
Email Management
Email Marketing
Email Reminders
Employee Management
Event Calendar
Event Scheduling
Event Ticketing
Event Tracking
Exhibit/Vendor Management
For Film Festivals
For Music Festivals
Guest List Management
Guest List Search
Lead Capture
Marketing Automation
Mobile Access
Mobile Ticketing
Multi-Event
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Order Processing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real-Time Analytics
Real-Time Data
Receipt Management
Registration Management
Reporting/Analytics
Reporting & Statistics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Surveys & Feedback
Third-Party Integrations
Ticket Brokering
Ticket Reservations
Venue Management
Visitor Registration
Volunteer Management
Wait List Management
Website Management

AudienceView Integrations

Constant Contact

Mailchimp

authorize.net

Google Analytics 360

Cybba

CardConnect

See all 8 integrations

AudienceView User Reviews

Overall Rating

4.5

Ratings Breakdown

73%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.7

Functionality

4.4

Meredith S.

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Great Service for Patrons and Companies Alike!

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets - Easy to add packages, products and donations to the offerings - Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions - Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales) - Ability to sort donors by category or campaign - Ability to have multiple donor campaigns for multiple projects - The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Cons:

The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Vendor Response

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

Replied September 2016

Ann G.

Verified reviewer

Performing Arts

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Right size, right price, excellent customer service

OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.

Cons:

We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.

Reasons for choosing AudienceView

We did consider other products, but for the functionality what we wanted, they were all more expensive and more complicated to use.

Reasons for switching to AudienceView

Patron Manager, while very complete, was just too big for us. We found it difficult to navigate and pull reports from. And because it's built on a Salesforce platform, it's just wasn't capable of adjusting to our unique situation.

Vendor Response

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

Replied August 2019

Lisa C.

Verified reviewer

Entertainment

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed August 2019

This service is horrible

Not very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

Cons:

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Vendor Response

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

Replied August 2019

Steven M.

Entertainment

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2017

Perfect! Stellar support, intuitive features, scales with us

Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Use Quick Set-Up and On-Sales Integration with Email and Website Platforms Great Support Helpful and Ongoing Upgrades Call Center for Ticket Buyers by Phone Private, Custom Branding No Up-Front Cost: we only pay OvationTix when we sell tickets.

Cons:

We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

Vendor Response

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

Replied February 2017

Heather C.

Verified reviewer

Entertainment

Self-Employed

Used other for more than 2 years

Review source

Reviewed August 2019

I've been with Ovation for nearly a decade!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many pros to ovation - the fact that they mirror your website, the fact that you can choose how the fees are charged (i.e. to the client or out of the ticket price), the ease with which it allows you to take credit cards, the great customer service, I could go on and on!

Cons:

I do wish (and maybe this is coming in the future) that I could set a limit on the number of discount tickets I set for a specific performance, i.e. there are 10 tickets at 50% off for Tuesday night - and the software would stop selling them once 10 have sold. Other than that I haven't got many complaints!

Reasons for switching to AudienceView

At the time one of my biggest concerns was making it look like the buyer was on my own website - it sort of tricked them in to thinking they were buying directly from me - since I was having trouble selling advance online. Now I have no problems.

Vendor Response

Hi Heather, Thank you so much for your review and being a partner a long standing partner. As far as the discount codes...you can put a limit on how many of those are sent and all types of other parameters (i.e ticket limits, specific dates, specific sections), etc. I will follow up with you separately to walk you through it. Thanks again.

Replied August 2019

Jamie A.

Arts and Crafts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Best Customer Support!

We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-ease of use -easy to follow layout -everything in one spot (subscriptions, tickets, donations)

Cons:

-Theatre Ed Class registrations are difficult -no way to flag certain patrons on a who's coming list -Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.

Vendor Response

Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.

Replied November 2016

Jeff W.

Entertainment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

great team with customer service! very supportive. user friendly and easy to navigate.

like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration. the online ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly and simple to set up shows and make changes, alterations to shows and pricing.

Cons:

a bit slow when doing window sales (internet speed) no waiting list automatic function when a show sells out (like Eventbrite has) . The fact that you can't build your own seating charts or make alterations to them without going through a customer service rep ( slow turnaround).

Vendor Response

Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. We are working on functionality to give clients the ability to build their own seat maps so stay tuned!

Replied December 2017

Jen B.

11-50 employees

Used daily for unspecified

Review source

Reviewed September 2016

OvationTix Review

Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

Cons:

The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

Vendor Response

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

Replied September 2016

Erin C.

Verified reviewer

Performing Arts

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed August 2019

Vital for my theater company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.

Cons:

I would love for the integration design to be easier to update - we made changes to our website and it was explained to me that it would take a team of them to redo the design so that the pages matched. At the time I opted not to have them do that, since our changes were minor. But we're currently doing a rebranding project and we'll need to be able to re-integrate the design - I'm hoping that can be done in a timely manner (when we're ready.) That all said, customer service has always been amazing so this "like least" does not affect my opinion about the company.

Reasons for choosing AudienceView

Price and ease of use

Reasons for switching to AudienceView

We wanted something that would track our patrons from show to show, and we wanted to be able to fundraise through the same software.

Vendor Response

Hi Erin, Thank you so much for your review. We appreciate your partnership. In regards to your comment about the updates to your design we have a new interface that allows you to make all of those changes yourself. I will follow up with you directly with more info. Thanks again!

Replied August 2019

Robert B.

Used daily for more than 2 years

Review source

Reviewed November 2017

The 24/7 phone answering service for our patrons is the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7.

Cons:

The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year.

Vendor Response

Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership.

Replied November 2017

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