Mava 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Mava

4.8

(29)

Pricing

Starting at $99.00 per month

About Mava

Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests.

Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose.

Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.

Mava Screenshots

Mava Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

Public AI Bot
AI Training Sources
Private Tickets
Telegram Group Ticketing
Template Answers
Conversational Forms
Analytics
Discord Integration
Telegram Integration
Web Chat Integration

Bullish

$99.00

flat rate, per month

Plan includes:

Discord Integration
Private Tickets
Telegram Group Ticketing
AI Training Sources
Conversational Forms
Public AI Bot
Template Answers
Telegram Integration
Email Integration
Web Chat Integration

Diamond

$199.00

flat rate, per month

Plan includes:

Public AI Bot
Private Tickets
AI Training Sources
Telegram Group Ticketing
Template Answers
Conversational Forms
Discord Integration
Analytics
Web Chat Integration
Telegram Integration

$599

$599.00

flat rate, per month

Plan includes:

Public AI Bot
AI Training Sources
Private Tickets
Telegram Group Ticketing
Template Answers
Conversational Forms
Analytics
Discord Integration
Telegram Integration
Web Chat Integration

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Mava Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Mava
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Chat/Messaging
Chat Transcript
Configurable Workflow
Customer History
Customizable Fields
Dashboard
Email Management
Inbox Management
Interaction Tracking
Knowledge Base Management
Language Detection
Multi-Channel Communication
Multi-Channel Management
Multiple Data Sources
Natural Language Processing
Performance Metrics
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Support Ticket Management
Tagging
Third-Party Integrations
Widgets
Workflow Management

Mava User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.7

Have you used Mava and would like to share your experience with others?

Queenshi j.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Reviewed July 2024

Supporting and managing support community with live chat support

Mava provides access to multiple customer support tools over multiple sites like discort , telegram where i can easily use ai live chatbot for replying to ticket support of customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mava ai toolkit and nlp features is what makes mava best customer supporting website where we can easily manage and update customer with live chat support. Mava ui interface is also what i am in love as it is so smooth and reliable to use and can be easily operated.

Cons:

Mava is best with lot of ai inbuilt tools and i dont find any dislike about it till now so 10/10 in my opinion’s.

Reasons for switching to Mava

In alana ,Technical support providing to customer was little bit tricky and need additional learning to operate alana, whereas mava is easy to use and has user friendly interface to use it.

Zack R.

Verified reviewer

Computer Games

201-500 employees

Used daily for more than 2 years

Reviewed July 2024

Gearing up customer support with Mava, the foretold future of customer support.

Mava has been giving us a state-of-the-art experience that as enabled us to provide our customers with very reliable customer support services. It has given our customer support delivery a new future which has made it easy for us to have well established relations with our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was so impressive how quick it was for us to build and train our Mava chatbot to provide our customers with instant responses. Mava analytics dashboard which makes it easy for us to monitor the performance our customer support services. Mava team shared inbox which allows us to consolidate our support services in one space for easy collaboration.

Cons:

Mava has been doing exceptionally well for us and moreso, it has not given us anything not to like about it.

Tina S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed January 2024

Lot of features, but could be easier to use

Ratings Breakdown

Ease of use

Functionality

Pros:

Lots of features, such as pre-configured responses, analytics, customizable categories, etc.

Cons:

You need to go to a separate management website to answer users' questions, AFAIK.

Reasons for choosing Mava

I used it previously at Perpetual Protocol, so wanted to stick with the same platform and not have to learn a new one.

Vendor Response

Hi Tina, Thanks for your review - we've recently added an improved Discord <> Mava sync, which enables teams to seamlessly respond from Discord, in addition to responding from our Dashboard.

Replied May 2024

Pereira S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed May 2024

Redefining Customer service excellence with Mava

With Mava we now resonate with the famous quote, " satisfied customers is the best business strategy". We have been able to reduce the resolution time to client queries by 75%

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation phase was such a smooth sail. It was backed up by lots of guides available online and detailed technical information offered by it's world class support team. Mava interface is way to simple, sleek and we'll organized which enable us to utilize it for our daily customer service operations. Once we set it up we added instant answers to the chatbot and in addition to the AI bots we have been able to make it easy and fast for customers to get help they need anytime and so instantly. Live chats enable us to have personalized engagement with our clients. Metrics reports enable us spot improvement rooms in our support services

Cons:

Mava operates efficiently with no crashes. Also constant updates enhances it every other time.

Catherine MC D.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Reviewed May 2024

Mava - Empowering customer services

We have had a remarkable user experience which have allowed us support, handle inquiries and requests from clients instantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mava's simplicity is the jewel of the crown. It was soo easy to integrate and configure Discord, Telegram and emails. Mava's intuitive and powerful dashboard unifies and connect all these platforms into one inbox which makes it easy to access tickets and queries. Inclusion of AI has enhanced it's functionalities which has allowed us add instant answers into our chatbot to provide our clients with quick responses. Mava has personalized engagement with clients

Cons:

Mava is amazing and with no downtimes at all

Fabio S A.

Verified reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Reviewed May 2024

Mava is the best product to show support to our guests.

Mava is allowing us to show excellent support to our restaurant guests at any given time whether the restaurant is open or closed. It gives us an AI bot that automatically responds to guests queries leaving only the critical issues to be handled by the available attendant in the restaurant .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mava allows us to personalize our support services to our restaurant guests using a AI chatbot. It allows us to speed up our response rate to queries from our guests. Mava analytical tools gives us easy to interpret reports which allows us to learn better ways to optimize and improve our support services. It has a swift transition of tickets from the AI bot to the support agent available in the restaurant which allows us to easily give our guests support to critical issues.

Cons:

Mava support team has walked with us all through which has made our experience very smooth. We have no dislikes towards Mava.

Adelia D M.

Verified reviewer

Machinery

201-500 employees

Used daily for more than 2 years

Reviewed June 2024

A steadfast support system for clients and customers.

It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering.

Cons:

All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far.

Rohit s.

Verified reviewer

Luxury Goods & Jewelry

501-1000 employees

Used daily for less than 12 months

Reviewed September 2024

Best for 3rd party customer support.

Best for scaling customer support on web so you can easily manage your customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredibly support team to handle your customers.

Cons:

This marketing is very poor and they are scaling only on web.

Arundhati S.

Verified reviewer

Program Development

51-200 employees

Used daily for less than 2 years

Reviewed July 2024

Everything is at one place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mava Ui is very simple and easy to use. anyone can easily use mava

Cons:

Sometime it takes time to load on my desktop

Shubham S.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Reviewed July 2024

Game-Changer in Project Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved how easy mava was to organize tasks and collaborate seamlessly with my team. Mava is a game-changer for project management, making complex tasks feel effortless. Highly recommended!

Cons:

Mava was occasional slow during peak usage times, which impacted loading speeds and responsiveness.

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