Grace Hill Mystery Shopping 2026: Benefits, Features & Pricing

Mystery Shopping is a comprehensive mystery shopping solution designed to provide unbiased evaluations of the customer experience at multifamily properties. The solution helps property management companies of all sizes understand how teams are performing and identify opportunities for improvement.

Grace Hill's mystery shopping programs feature experienced shoppers who record audio and video of the shopping experience. The detailed reporting feature helps users highlight key performance metrics and provide targeted skill-gap training recommendations to upskill teams and optimize the leasing process.

Myserty Shopping offers flexible program options to fit the unique needs of each business. Clients can choose from Quarterly, Annual, or On-Demand shops, with the ability to customize the demographics and scenarios evaluated. This ensures property management companies can gain the actionable insights needed to accelerate leasing velocity and boost tour conversions.