Optima 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Optima

4.2

(64)

Pricing

Pricing available upon request

About Optima

Optima (formerly Net Health Therapy for Skilled Nursing and Senior Living) is an electronic health record (EHR) solution designed specifically for the needs of care providers in these settings. With advanced features such as specialized clinical content, intelligent revenue cycle management, and customizable workflows, Net Health's software streamlines daily operations, saving providers time and money without compromising quality of care. Net Health's customer-first approach ensures that clients have access to tailored support, training, and resources.

Optima Screenshots

Optima Pricing and Plans

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Optima Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Optima
API
Charting
Patient Records Management
Scheduling

Optima User Reviews

Overall Rating

4.2

Ratings Breakdown

41%

42%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.2

Functionality

4.0

Lynda J.

Verified reviewer

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Optima Software- My software solutions

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 4

Functionality

Pros:

I would highly recommend Optima as a software solution for SNF. The software is user friendly, they stays current with healthcare changes and seek out feedback from the end users as they develop new modules or consider updates.

Cons:

My primary challenge has been more on the Optima Financial Module as the customer service seems to have limited knowledge to provide support. With that said, when I need specialized support I am usually assigned a specific rep who can assist.

Kristina B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Rehab Optima Review

Overall Optima is a great program. I do love their customer support. They are always very helpful and respectful. With PDPM coming in the very near future, they have provided Numerous webinars and handouts to help us prepare for it. They are on top of any and all Medicare changes and educate and update as needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Numerous reports. Support and help whenever you need it. Keeps me updated on upcoming changes and updates regularly. Clinisign to allow our physicians to sign our evaluations electronically. Linked to Matrix and allows for a seamless flow of information from Optima to Matrix.

Cons:

As with any software there are occasional glitches. Can be slow at times. Recently having trouble with the ClinSign alerting the physicians that they have things to sign.

Reasons for choosing Optima

I have used other products in the past such as Therapute and Optima is much more user friendly.

Brian B.

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Optima Rocks!

I love the fact that the product owners, and clinical director, are so eager to speak to the customers, to gain insight in the needs of the customer, in order to meet their needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

I love the support that is provided to my team, in regards to issues, that arise in day to day operations. The soft ware encourages/facilitates skilled and medically necessary documentation, to support the services provided to the elders we serve. Optima provides us with tools, that increase efficiency and effectiveness to provide more opportunities for patient care, the ultimate reason we do what we do.

Cons:

Honestly, nickel and dime. there is always something extra... with an additional cost. we are all in business, and i respect that, however, i feel like every time i turn around, there is something else that costs an additional fee.

Lisa S.

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Top notch customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Optima provides an excellent therapy documentation and program management solution for therapy services in the SNF industry. They are further developing their product to assist other service lines as well such as outpatient and home health which will help us all as we provide services along the post acute continuum. They have outstanding customer service to assist the staff in the field with their issues and to customize their product to meet our individual needs. They stay ahead of the curve in regards to industry changes and have been a lead in educating the therapy field with the changes in PDPM.

Cons:

The Business Intelligence tool is complicated to learn and requires a great amount of time to create reports for use. Once created however they are very beneficial tools for management.

Brienne V.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Optima

Very good. The program itself is good and easy to use. Customer service generally responds quickly to resolve any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is easy to navigate. It does not require a huge learning curve. I am able to quickly and effectively train staff on the use of this program.

Cons:

To customize features it cost additional money. It also requires one to take time to plan out what would need customized. I wish that building to building Optima would just come with all the features needed and be the same for every facility.

Reasons for choosing Optima

This product seemed superior and easier to use.

Dan B.

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

The outpatient module needs work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are able to program billing rules per payer. We are able to customize payers that use substantial time billing rules versus Medicare eight minute rule.

Cons:

The scheduler on the outpatient module has so many glitches. It appears it was launched before it was ready to be launched. This has caused us, our patients, and our partner facilities much frustration. The program does not have any way to allow our billing department to easily communicate With providing therapist on nuances of individual patients insurances. For example some insurances will allow a max of three units. Other insurance won’t pay for a specific codes but will pay for other codes, Some work comp carriers want to called after each and every visit. There are more insurance nuances in the outpatient world than in the snf world. There absolutely needs to be a way for billers to put a ‘custom field sticky note ‘ on the case file that therapist would see each and every time they go to EnterNotes so therapist can easily understand the nuances of the insurance and nuances of the situation. Because Optima currently does not have this feature, smooth communication flow is very challenging. Especially in a tough world labor market were lots of PRN‘s float in and out.

Sandy M.

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Great support center

Our Company is not thrilled when we get notified of the all day meetings that pull out support staff. We suggest holding 2 meetings and have partial support staff available to take calls on meeting days.

Ratings Breakdown

Ease of use

Functionality

Pros:

Once therapist train on Optima Therapy it because very easy especially for therapy assistants. The scheduling portion is fantastic - love the Appointment book. The case management is easy. The projection area is a great asset to Optima Therapy

Cons:

The servers drop more than we like. Not sure why the servers drop as often but causes alot of chaos for our staff. Ultimate Rehab has noticed more server issues in the last 6 months. Not sure why? Disappointed with the Ipad functionality. Our Company purchased Ipads for our facilities and Optima Therapy doesn't function well on Ipads any longer. The program freezes or drops when therapist are working on Ipads.

Lisa C.

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Chief Quality Officer

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

Cons:

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.

Megan K.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Easy to use but several flaws

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I found Optina very very easy to initially learn and figure out how to navigate. Very functional to use and has good builds to make each note unique.

Cons:

There are too many times where the software has randomly shut down, or a random message will pop up and not let me save what I have documented so far. I’ve unfortunately lost too many documents due to this software malfunctioning.

Sara B.

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Rehab Optima makes managing patient caseload easy and efficient.

Very user friendly and excellent customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rehab Optima has amazing customer service, the staff are quite knowledgeable and patient. The selection of reports allows you to track a variety of information to analyze trends that are beneficial to general operations. Documentation is through secondary to the format of evaluations/notes and the hot list feature reduces errors in billing and documentation. My therapists report it's very user-friendly. Rehab Optima does a wonderful job of staying current with CMS updates.

Cons:

We are finding that sometimes information entered into Rehab Optima does not pull over to Point Click Care.

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