Epicor Prophet 21 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Epicor Prophet 21

3.8

(83)

Pricing

Pricing available upon request

About Epicor Prophet 21

Prophet 21 gives distributors real-time inventory insights to always know what's in stock and available to promise customers. The automatic forecast engine leverages machine learning to select the best statistical forecast model from dozens of options to improve demand planning. Prophet 21 also includes a Warehouse Management System (WMS) tailored for distributors with features like barcoding and automation to reduce warehouse bottlenecks.

Up-to-the-minute financial reports and dashboards provide actionable visibility into receivables, payables, profitability, and other key financial metrics. Prophet 21 captures critical order data to eliminate manual errors while seamlessly feeding information into the back-end system. Epicor Report Studio empowers users to create operational reports and dashboards to paint a clear picture of the business.

Epicor Prophet 21 Screenshots

Epicor Prophet 21 Pricing and Plans

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Epicor Prophet 21 Features

Popular features found in Financial Management
Budgeting/Forecasting
Cash Management
Multi-Currency
Project Management
Revenue Recognition
Tax Management
More features of Epicor Prophet 21
3PL Management
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
API
Approval Process Control
Audit Management
Audit Trail
Backorder Management
Backup and Recovery
Bank Reconciliation
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
Budget Tracking
Business Intelligence
Business Process Automation
Cash Flow Management
Catalog Management
Check-in/Check-out
Collaboration Tools
Consolidation/Roll-Up
Contact Database
Contract/License Management
Cost Tracking
CRM
Currency Management
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Analysis Tools
Data Import/Export
Data Synchronization
Data Visualization
Demand Forecasting
Discount Management
Distribution Management
Dock Management
Document Management
Document Storage
eCommerce Management
EDI
Electronic Payments
Expense Tracking
Financial Analysis
Financial Management
Financial Reporting
Forecasting
General Ledger
Generative AI
HR Management
Import/Export Management
Income & Balance Sheet
Integrated Business Operations
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
IoT Integration
Item Management
Kitting
Labor Management
Logistics Management
Manufacturing Inventory Management
Manufacturing Planning
Mobile Access
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Order Entry
Order Fulfillment
Ordering Automation
Order Management
Order Processing
Order Routing
Order Tracking
Picking & Routing
Predictive Analytics
Procurement Management
Product Identification
Profit/Loss Statement
Promotion Optimization
Purchase Order Management
Purchasing & Receiving
Purchasing Reports
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Receipt Management
Receiving
Recurring Orders
Reorder Management
Reporting/Analytics
Reporting & Statistics
Requisition Management
Resource Scheduling
Retail Inventory Management
Returns Management
Sales Forecasting
Sales Management
Sales & Operations Planning
Sales Order Management
Sales Reports
Search/Filter
Self-Service Reporting
Serial Number Tracking
Shipping Labels
Shipping Management
SKU/UPC Codes
Sourcing Management
Space Management
Special Order Management
Spend Analysis
Spend Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Task Management
Third-Party Integrations
Transaction History
Transaction Monitoring
Transportation Management
User Management
Vendor Managed Inventory
Vendor Management
Visual Analytics
Warehouse Management
Warranty Tracking
"What If" Scenarios
Workflow Management
Yard Management

Epicor Prophet 21 Integrations

Squarespace

monday.com

Salesforce Platform

Grow

CPQing

BarTender

See all 13 integrations

Epicor Prophet 21 User Reviews

Overall Rating

3.8

Ratings Breakdown

34%

37%

17%

10%

Secondary Ratings

Ease of Use

3.7

Value for money

3.6

Customer support

3.6

Functionality

3.8

Leo C.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Been with P21 product for 23 years. Have not wanted to change ever

The ability to communicate everything about inventory, sales, purchase with everyone on our team at the same time. It is rather intuitive so training is fairly easy. Month end procedures are documented and easy to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to see all facets of history in every ribbon/window and can go way back in time. The inventory module allows for us to go into our warehouse directly to where the item is and we can see costs, sales, quotes, etc.

Cons:

The accounting package is staid and doesn't allow for easy access to edit. Records are like pictures so you can't edit rather than documents you can. Also, support was by far the overriding reason I crowed about P21/Epicor but not anymore. To often I get people who tell me to look at a solution in their data base rather than assisting me with my current issue, or don't even realize that I am hosted.

Jamon H.

Verified reviewer

Industrial Automation

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

Nice design, but has AP design flaws

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly interface, behaves very intuitively

Cons:

Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all

Reasons for switching to Epicor Prophet 21

ERP consolidation (migrating separate business divisions to common ERP)

Rachel H.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Stay Away!

An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking".

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice.

Cons:

Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs

Bruno D.

Verified reviewer

Machinery

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Strong, robust and flexible

The application's flexibility allows us to tailor the application to very specific business needs and allow bringing creativity to address our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Deep functionalities in multiple areas Flexibility in term of technology (UDFs, business rules and screen customization capabilities)

Cons:

A bit late on the market for bringing a web base version and as far as mobility is concerned

Reasons for choosing Epicor Prophet 21

Our business model touches a lot of industry at the same time (Import, distribution, service & warranty, loght manufacturing, warehouse management and rental). The strong and multiple functionalities from P21 allowed us to address all aspects in a "deep enough" manner even though it is per definition a distribution software. We needed to implement fast and we were 2 keys employees who had already implemented P21 so this played also

Reasons for switching to Epicor Prophet 21

Infor M3 prior implementation was half done and a complete failure. M3 was too big for the business

Vendor Response

Hi Bruno, Thank you for your feedback about Epicor Prophet 21. We're glad to hear the solution has been flexible for your business needs. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments and tell you about our customer reference program. Sincerely, The Epicor Social Team

Replied November 2019

Brent C.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Great Product - Great Staff

Have been a P21 "Partner" for over 22 years. I believe that it is the best software fro Distribution on the market, although not the cheapest. They work closely with Microsoft and innovative 3rd Parties as well as internally to continually provide innovation and better performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Information at your fingertips - inventory, orders, sales. Ease of use and scaleability. Ease of forms modification. Keeping up with modern innovations such as cloud and AI

Cons:

Overall system speed. Base reporting. You can always get what you want in reporting IF you know your Crystal and/or SQL.

Reasons for choosing Epicor Prophet 21

ROI, plain and simple, best product for the price. P21 tries to keep on the cutting edge of technological developments and innovation

Vendor Response

Hi Brent, Thank you for your feedback about Prophet 21. We're glad to hear that you find it easy to use and scaleable. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Sincerely The Epicor Social Team

Replied October 2019

Michael R.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Prophet 21 concerns

After 10 years not very happy. The items I listed as Cons are so severe they are causing my company to look ignorant and lose money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall the software works well for us but the cons are serious.

Cons:

Credit card processing does not work at all. Epicor has not corrected the obvious issues in 10 years and does not listen to the complaints. Cursor placement is not obvious it gets lost on the screen. Can't easily swap from quotes to sales orders or vice versa once you enter product. Uses way too much paper everything prints using way too much area. Epicor does not offer monthly invoicing only massive invoices at end of year. Customer has no idea what he is purchasing until he sees printed receipt, there should be a secondary monitor facing customer for pricing approvals. There are no out of the box financial reports. You have to build your own and teach yourself how to build them. After you enter your products if you hit the enter button too many times you will have no idea where your cursor has been placed. If you accidentally change the current date on the order to before the current date let's say year 2000 the prices on the receipt go to ZERO for every product. When invoicing a back order the software does not tell you what quantity is owed it only shows what was invoiced and what was ordered. You must do the math as to what is owed.

Reasons for switching to Epicor Prophet 21

Software was outdated and did not support the growing business.

Mark H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Mostly does what you need it to do

Customer service generally respond to tickets quickly, but oftentimes one representative will tell us something is impossible or not part of baseline functionality, only to have a different rep eventually tell us that it is possible and then show us how to do it. This has happened several times. When putting in a request for a custom script (as we are told to do for many requests), it takes weeks or months to get the issue resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Through DynaChange, administrators have great control over which modules/screens their users can use. There are many ways to customize the various modules, either by groups of like users or user-specific. Once learned, the software contains everything needed to run the business; Accounting, Inventory Management, Order Processing, etc.

Cons:

Not user-friendly. Users have complained there are many steps (more than is typical) needed to do basic tasks. This is only an 'out of the box' product for very basic use. There are many customizations needed to make the product do what the salesmen say it can do. Hosted software has several drawbacks, such as updates to forms sometimes not being pushed through properly, or having changes to forms revert because the changes did not properly propogate to all clustered servers. The same can be said about changes to printers on the network; settings will be updated and the next day they will revert to the old settings. When a data import has an error, it is not always easy to decipher what the error means.

Reasons for choosing Epicor Prophet 21

Our previous company used a much older version of this product, the Epicor salesman sold this product as being able to do everything the previous software did, plus more. Without deep customizations, this is not true.

Vendor Response

Hi Mark, Thank you for your feedback about Epicor Prophet 21. We're sorry to hear you have received mixed messages from support. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it quickly. Sincerely, The Epicor Social Team

Replied November 2019

Pranagnya B.

Verified reviewer

Computer Software

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

One of the good ERP accounting Software

i) I was working for a medium sized plumbing company as a Solutions Providing Consultant and they were maintaining their records in Tally ii) After some Google search and research I found this Software iii) I really loved the Dashboards customization so that my client can customize it however he wants, he can see all the sales in a single place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i) I personally like Linux OS and this software is specifically designed to work on Linux OS ii) Its overall price is cheaper as there is no cost for OS iii) The Dashboard and export functionality impressed me iv)

Cons:

While I was using it I couldn't import million records from Excel to this Software. I don't know whether they have upgraded the software or improved and made it to possible.

Reasons for switching to Epicor Prophet 21

Tally is more of a book keeping Software but for an ERP it isn't the suitable or it isn't the best.

Vendor Response

Hi Pranagnya, thank you for your feedback about Epicor Eclipse. We're glad to hear the customization is working well for you and your client. Your feedback is invaluable. Please feel free to ask your client to email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Replied April 2020

Cameron M.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Epicor’s Prophet 21: The Good and Bad

Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses.

Cons:

Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested.

Vendor Response

Thank you for providing a review, Cameron. We're glad that Prophet 21 meets your needs and helps streamline your business. However, we were disappointed that we had not met your expectations with our Technical Support team. We appreciate your honest feedback and have shared it with that team to help us improve going forward.

Replied October 2025

Laura k.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

It is what it is....

It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use with the most used modules. The screens are easy to read and can be customized.

Cons:

Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries.

Vendor Response

Thank you for providing a review, Laura. While we're disappointed that we have not met your expectations, we appreciate your honest feedback and have shared it with the appropriate teams to help us improve going forward.

Replied October 2025

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