CRM Analytics 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CRM Analytics

4.3

(80)

Pricing

Starting at $70.00 per year

About CRM Analytics

Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.

Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.

Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.

CRM Analytics Screenshots

CRM Analytics Pricing and Plans

Starting price: $70.00 per year

Free Trial

Free Version

Basic

$70.00

per user, per year

No plan information available

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CRM Analytics Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of CRM Analytics
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
API
Association Discovery
Bayesian Analysis
Benchmarking
Collaboration Tools
Compliance Tracking
Customizable Branding
Customizable Templates
Customization
Dashboard
Data Analysis Tools
Data Blending
Data Capture and Transfer
Data Cleansing
Data Clustering
Data Connectors
Data Discovery
Data Management
Data Mapping
Data Visualization
Data Warehousing
File Storage
Financial Reporting
For Healthcare
Functions/Calculations
High Volume Processing
Historical Reporting
Key Performance Indicators
KPI Monitoring
Marketing Reports
Metadata Management
Mobile Dashboards
Modeling & Simulation
Monte Carlo Simulation
Multivariate Analysis
Natural Language Processing
No-Code
Predictive Analytics
Private Dashboards
Profitability Analysis
Public Dashboards
Publishing/Sharing
Real-Time Analytics
Real-Time Data
Regression Analysis
Relational Display
Reporting/Analytics
Reporting & Statistics
Sales Reports
Scorecards
Self-service Analytics
Self Service Data Preparation
Single Page View
Statistical Analysis
Statistical Process Control
Statistical Simulation
Storytelling
Strategic Planning
Survival Analysis
Templates
Third-Party Integrations
Time Series Analysis
Trend Analysis
Trend/Problem Indicators
Visual Analytics
Visual Discovery
Widgets

CRM Analytics Integrations

Microsoft SQL Server

Google Cloud BigQuery

Snowflake

CRM Analytics User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

40%

Secondary Ratings

Ease of Use

4.1

Value for money

4.2

Customer support

4.1

Functionality

4.2

Shivam P.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2023

CRM Analytics for sales analysis

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CRM analytics provides goods insights and add good value to business

Cons:

CRM Analytics is expensive for small and medium enterprises.

Reasons for switching to CRM Analytics

We wanted to scale in operations and Zoho was not able to cover our requirements

Ricardo C.

Verified reviewer

Banking

1001-5000 employees

Used weekly for free trial

Review source

Reviewed May 2021

Salesforce Analytics Cloud Performance Review

Take decisions based on information result now easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Cons:

Knowledge ramp is a bit difficult to users that have no idea what is it

Reasons for choosing CRM Analytics

Because of the trailhead playgrounds to my employees result helpful to learn

Gabriel M.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Salesforce a great option but may show some issues on the long run

We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard options. Reports available to use. KPI performance monitor. Integration with different tools.

Cons:

Search options can be painful with some required values for my job. Attachments of critical information can be lost if a lot of time has passed since opening a case/report.

Reasons for switching to CRM Analytics

It was a company requirement to migrate from the old tools to salesforce.

Narender P.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Senior Customer Support Executive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

Cons:

To close the generated Service appointment number

Deepanshu K.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

CRM Analytics Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress.

Cons:

There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases.

Juan B.

Verified reviewer

Computer Software

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed April 2025

Salesforce: CRM Analytics for all

For me, it’s one of the more comprehensive CRM analytics tools because it’s naturally integrated with Salesforce, which has always had a wide range of customizable capabilities. Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce, with its numerous features for analytics and reports, is a perfect business intelligence tool with advanced data analytics capabilities. Its highly customizable nature makes it ideal for businesses of all sizes.

Cons:

The only disadvantage I’ve found about Salesforce, in general, and its CRM analytics capabilities, is that its interface is visually unappealing compared to other systems.

Ankit G.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Great analytics platform from Salesforce

CRM Analytics has a several customization options for visual analytics that are being used to server our clients. It is a huge plus that it can integrate the Salesforce products really well. So, if you have a Salesforce stack then this product will be an added advantage for analytics and get insights to the datasets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Cons:

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Juan G.

Verified reviewer

Retail

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed June 2021

Game changer

We are very happy with the software, because we were able to make a leap in terms of productivity and data reading.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Cons:

Maybe the softwear needs to integrate more updates.

Reasons for switching to CRM Analytics

Because BO was too obsolete for our needs.