CRM Analytics 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CRM Analytics

4.3

(80)

Pricing

Starting at $70.00 per year

About CRM Analytics

Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.

Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.

Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.

CRM Analytics Screenshots

CRM Analytics Pricing and Plans

Starting price: $70.00 per year

Free Trial

Free Version

Basic

$70.00

per user, per year

No plan information available

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CRM Analytics Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of CRM Analytics
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
API
Association Discovery
Bayesian Analysis
Benchmarking
Collaboration Tools
Compliance Tracking
Customizable Branding
Customizable Templates
Customization
Dashboard
Data Analysis Tools
Data Blending
Data Capture and Transfer
Data Cleansing
Data Clustering
Data Connectors
Data Discovery
Data Management
Data Mapping
Data Visualization
Data Warehousing
File Storage
Financial Reporting
For Healthcare
Functions/Calculations
High Volume Processing
Historical Reporting
Key Performance Indicators
KPI Monitoring
Marketing Reports
Metadata Management
Mobile Dashboards
Modeling & Simulation
Monte Carlo Simulation
Multivariate Analysis
Natural Language Processing
No-Code
Predictive Analytics
Private Dashboards
Profitability Analysis
Public Dashboards
Publishing/Sharing
Real-Time Analytics
Real-Time Data
Regression Analysis
Relational Display
Reporting/Analytics
Reporting & Statistics
Sales Reports
Scorecards
Self-service Analytics
Self Service Data Preparation
Single Page View
Statistical Analysis
Statistical Process Control
Statistical Simulation
Storytelling
Strategic Planning
Survival Analysis
Templates
Third-Party Integrations
Time Series Analysis
Trend Analysis
Trend/Problem Indicators
Visual Analytics
Visual Discovery
Widgets

CRM Analytics Integrations

Microsoft SQL Server

Google Cloud BigQuery

Snowflake

CRM Analytics User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

40%

Secondary Ratings

Ease of Use

4.1

Value for money

4.2

Customer support

4.1

Functionality

4.2

Nehal Y.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Analytics platform for everyone under one roof!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards

Cons:

1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

Verified

Reviewer

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Easy to use but has hurdles too

Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Ratings Breakdown

Ease of use

Functionality

Pros:

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Cons:

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

Esteban R.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed July 2022

CRM Analytics review

Overall it’s been a good option for basic and mid-level analytics routines

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great features and high performance, together with professional support

Cons:

Lacks Visualization tools found in other top products

Reasons for choosing CRM Analytics

Testing

Canice Renzie P.

Verified reviewer

Staffing and Recruiting

201-500 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Salesforce with CA

While the platform offers a lot of flexibility and customization options, businesses may need to invest significant time and resources into configuring the platform to their specific needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly interface that makes it easy for businesses to manage their data and workflows.

Cons:

The price. It's a bit expensive especially for small businesses.

Long D.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great BI tool if you know SAQL

we use wave analytics to product sales and service dashboards

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Produces great-looking dashboards that work within salesforce enviroment

Cons:

difficult to create dashboard with out a good understanding of sql and sqal

Verified

Reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

SalesForce

Ratings Breakdown

Ease of use

Functionality

Pros:

I am able to share our POD's KPI report with my team.

Cons:

It is not updated often enough for next month.

Alayna F.

Verified reviewer

Pharmaceuticals

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed July 2021

Easy to use with some minor kinks

Ratings Breakdown

Ease of use

Functionality

Pros:

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Cons:

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Verified

Reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed November 2021

Greatly improved CRM and improved customer engagement

Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction

Cons:

There is a learning curve associated with the use of the software. Training videos would help immensely

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2018

Superb Analytics Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great analytics tool used to make data driven decisions.

Cons:

You need to be heavily invested in Salesforce products to use this.

Katherine M.

Verified reviewer

Internet

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2019

Efficient, but needs updates

We've been trying to implement Salesforce in our business for months, but it's been quite difficult and tedious. It is not a very user friendly platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is amazing for our business being able to have all information from our users in just one platform.

Cons:

It needs an update. It is not easy to implement and the user experience is a bit inefficient.

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